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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.7
1,871 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,871 reviews

May 24, 2023

Made an appointment to preform service as specified in Ford Technical Service Bulletin. On arrival at appointed time and much whispered discuss in another office the advisor told me that Grand Prairie Fo More

by Singleblend12
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Santos and unknown manager
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May 25, 2023 -

Grand Prairie Ford responded

We apologize for the experience you had at our dealership. It is our goal to provide excellent service to all customers, regardless of their financial situation. We understand the importance of working with customers to find the best financing options available. We appreciate your feedback and will use it to improve our processes and customer service. Thank you for bringing this to our attention. At your earliest convenience, please reach out to Matt Deanda at MDeanda01@vtaig.com or Ray Monks at RMonks@vtaig.com to discuss this further.

May 25, 2023 -

Singleblend12 responded

It’s funny how you relate this issue to a financial situation. In lieu of a service issue. I call it a racket. I was perfectly willing to pay the dealer price for the TSB to be preformed, again even though it’s an actual Ford software issue. It is a very common issue with the year and model vehicle. To the point a TSB is even available specifically for the year and model. I refuse to pay for services not requested nor required. The FORD Technical Service Bulletin is very clear and concise as to what service is to be preformed. I’ll say it again, FORD’s very own Technical Service Bulletin very clearly specifies what is required. I should’ve been in and out happily on the road again with the TSB preformed, but that was not good enough for GPF. Making an appointment with the service department is a trap. Why schedule an appointment time, time of work, and a ride all for a specific service, so when on arrival it’s switcharoo time. Financial issue my eye. Like I said, it’s a racket. I’ve vented. Just search reviews on the internet. Wished I had at first. The service department is very consistent.

May 23, 2023

Jackie Mercer did a great job for us. Answered all our questions and very helpful with the paper work. Very knowledgeable of the vehicles. More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Grand Prairie Ford responded

Thank you for your five-star review!

May 20, 2023

Mr. Poe was excellent! Jon Jenson and Max Coker and Lemello were all three absolutely a dream to work with. Robert Fugate is unprofessional and a cut throat. More

by dhlang63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Coker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Lang
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May 22, 2023 -

Grand Prairie Ford responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again soon!

May 15, 2023

Good service and friendly approach. They are so busy on that day that made to wait a lot More

by justinpurathayil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Grand Prairie Ford responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again soon!

May 13, 2023

I have bought two used cars. Very experienced and kind. Come see her for your used car needs! More

by Montse
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brenda Rosas
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2023

Awesome and chill experience. Jackie made the process of buying my dream truck simple! Come meet him and get your dream Ford vehicle! More

by Ryan Kimball
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023

Very respectful and willing to please. Great follow up very value for my trade in truck More

by dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Anthony
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May 11, 2023

Excellent customer service from salesman, to manager, to finance. Thank you Braylon, Steve, Charlie and Jon for an excellent experience. All questions answered, all concerns addressed, and every effort to More

by Ptr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Jensen, Steve, and Charlie
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May 12, 2023 -

Grand Prairie Ford responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again soon!

May 09, 2023

Great experience. Jackie was very helpful. Got just what we wanted and the haggling wasn't painful. More

by myp00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lawrence Sedillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Grand Prairie Ford responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again soon!

May 08, 2023

Absolute nightmare. I usually buy either a BMW or Lexus but was in the mood for an American muscle car so I went to drive the only black convertible mustang in the d More

by Frustrated
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robert Fugate, Kennedy Richarson
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May 12, 2023 -

Grand Prairie Ford responded

Thank you for taking the time to share your experience with us. We apologize that the car you were interested in didn't start when you came in for your appointment. This is certainly not the kind of experience we want our customers to have. We take these issues seriously and have addressed the problem with our service department to ensure that we are doing everything possible to avoid similar situations in the future. We understand that your time is valuable, and we are truly sorry for any inconvenience this may have caused. Please contact Joseph Coates at JCoates@grandprairieford.com, and we will do our best to make this better.

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