Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Grand Prairie Ford
Grand Prairie, TX
1,871 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,871 reviews
October 19, 2022
UPDATE. 10/29/22. Ford Motor Credit voided original contract. We agreed to re-write the contract. Grand Prairie Ford removed the $1295 Dealer adjustment fee 10/29/22. Ford Motor Credit voided original contract. We agreed to re-write the contract. Grand Prairie Ford removed the $1295 Dealer adjustment fee and Ford Motor Credit honored their original quote of .99% interest. There was still $266 dealer adjustment for what I dont know but they would not remove it. Also they would not refund the $800 I paid to have paint reconditioned to get all scratches out. Im only 80% satisfied with Grand Prairie Ford Cause they would not pay for paint repair & remove $266 dealer adjustment fee. I am 100% happy with Ford Motor Credit for honoring .99% financing. Original review I bought a 2021 ford ranger crew cab STX 2 wheel drive Certified Preowned truck with 7500 miles on it. They force you to pay $1295 for future oil changes. Then I applied online for financing and was told I was approved for .009 % Through Ford Credit. Then when I got to dealership they said that is only for new vehicles and charged me 5.85%. The truck I bought is black & the paint has major hair line scratches all the way around the truck. It looks like they tried to buff out the scratches and burned the paint. They told me it is "AS IS" cause its used. This truck is a Certified Preowned Vehicle. You pay more for Certified Preowned Vehicles because they do a 175 point inspection to make sure there are no problems. I can not believe a Ford dealer would sell a certified preowned one owner vehicle with only 7500 miles on it with scratches & burned paint. The next day after I bought the truck I had to take it to a body shop to get the paint reconditioned. It has been in the body shop for 10 days. I have not even driven this truck 50 miles since I bought it. I do not recommend you do business with this dealership. They refuse to fix the paint or pay for the bill from an outside body shop who is fixing the paint. They say it is "AS IS". I thought certified pre owned came with some kind of warranty. Totally Disappointed former customer More
by countylineglass
Employees Worked With
Robert Fugate
October 11, 2022
Jackie & Lawrence were so great to work with! We had to wait 10 months for our truck to be built but they stayed in constant contact and gave us regular updates! They were never too busy to ans We had to wait 10 months for our truck to be built but they stayed in constant contact and gave us regular updates! They were never too busy to answer our questions! Such a great group! We highly recommend Grand Prairie Ford! More
by jeannielockyer
October 08, 2022
GP Ford has amazing customer service, they really make you feel welcome from the time you step out of your vehicle and my sales rep Jackie Mercer was awesome!! He is friendly genuine and he was very infor you feel welcome from the time you step out of your vehicle and my sales rep Jackie Mercer was awesome!! He is friendly genuine and he was very informative throughout the process. Fabian in finance was helpful and very pleasant in explaining the grueling paperwork that come with buying a new vehicle. lastly Mr Huey was helpful in setting up my Ford app and he was so hilarious thanks for the laughs my friend. Thank you GP Ford for a great buying experience and I will definitely recommend you to anyone!!! More
by jessesanchez912
Employees Worked With
October 04, 2022
The buying process was straight forward. There wasn’t any back and forth banter. I received what I asked for and was out the door with a new truck! The buying process was easy and straight t There wasn’t any back and forth banter. I received what I asked for and was out the door with a new truck! The buying process was easy and straight to the point. More
by carlos_doc4
September 30, 2022
We've always heard very good things about Grand Prairie Ford. It's true!! We had great service and the paperwork was smooth and almost painless!!! Good job to everyone! Ford. It's true!! We had great service and the paperwork was smooth and almost painless!!! Good job to everyone! More
by Suzanne Lambert
Employees Worked With
Other Employees :
Charlie in Finance. Very helpful and friendly.
September 30, 2022
Jackie was the first person to greet me as I walked in. Couldn’t have had a better salesman! Couldn’t have had a better salesman! More
by griselda
Employees Worked With
September 26, 2022
sales person was really rude when i was try to buying an used car , when i ask wht they will charge me more that true car price , manager didn't care used car , when i ask wht they will charge me more that true car price , manager didn't care More
by erik.rdz
Employees Worked With
Mireya Camacho
September 18, 2022
I had a great, no nonsense experience here at Grand Prairie Ford. Straight talk about options and pricing. I appreciate their straightforwardness. Prairie Ford. Straight talk about options and pricing. I appreciate their straightforwardness. More
by April S.
September 18, 2022
Great experience. Jackie got me in the vehicle I wanted. Would highly recommend! Grand Prairie Ford is awesome to work with. Jackie got me in the vehicle I wanted. Would highly recommend! Grand Prairie Ford is awesome to work with. More
by moorefamily90
Employees Worked With
