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Grand Prairie Ford - Service Center
Grand Prairie, TX
111 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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111 Reviews of Grand Prairie Ford - Service Center
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July 27, 2023
Service at GPF is always wonderful. Sergio Diaz was extremely helpful and walked me through the process. That's why I keep coming back! Sergio Diaz was extremely helpful and walked me through the process. That's why I keep coming back! More
by kevin.terry
June 12, 2023
Afortunadamente el servicio, la atención al cliente y los tiempos de respuesta fueron muy satisfactorios en mi última visita. Gracias a todos los que lo hicieron posible tiempos de respuesta fueron muy satisfactorios en mi última visita. Gracias a todos los que lo hicieron posible More
by ginar0124
Employees Worked With
Sergio
May 24, 2023
Made an appointment to preform service as specified in Ford Technical Service Bulletin. On arrival at appointed time and much whispered discuss in another office the advisor told me that Grand Prairie Fo Ford Technical Service Bulletin. On arrival at appointed time and much whispered discuss in another office the advisor told me that Grand Prairie Ford could not do the instructed service as listed in the Ford TSB without first going through their on diagnostic procedure so I could be charged more $$ to correct a Ford software issue that should’ve been a recall, but instead the dealership is doubling up what should be for the procedure.. What a racket. The service department give used car salesmen a good name. More
by Singleblend12
Employees Worked With
Santos and unknown manager
December 18, 2022
All I can say is, my vehicle was brought back in to repair 3 times in 2 months. My 2019 explorer went in for A/C not working and went back in 5 days after GPF having my vehicle for 1 month, for coolant repair 3 times in 2 months. My 2019 explorer went in for A/C not working and went back in 5 days after GPF having my vehicle for 1 month, for coolant leaking. They did not address other issues I requested to check. They stayed with my vehicle for a second Month to correct the coolant leak. After me picking up my vehicle for the second time and two months later ,I now have a massive oil leak from the head gasket. Im not pleased with their service departments quality of work. It looks like they are just trying to flood their mechanics with alot of work by taking in as many cars as possible and not providing what customers pay for which is results and Quality. If I could attach pictures I would to show to prove my complaint. TAKE AT YOUR OWN RISK. More
by MQTECHY
Employees Worked With
Service department
September 30, 2022
We've always heard very good things about Grand Prairie Ford. It's true!! We had great service and the paperwork was smooth and almost painless!!! Good job to everyone! Ford. It's true!! We had great service and the paperwork was smooth and almost painless!!! Good job to everyone! More
by Suzanne Lambert
Employees Worked With
Other Employees :
Charlie in Finance. Very helpful and friendly.
September 18, 2022
Great experience. Jackie got me in the vehicle I wanted. Would highly recommend! Grand Prairie Ford is awesome to work with. Jackie got me in the vehicle I wanted. Would highly recommend! Grand Prairie Ford is awesome to work with. More
by moorefamily90
Employees Worked With
