Grand Subaru

Thank you Grand Subaru for a seamless and pleasant experience with my recent Crosstrek purchase. Cameron and Sandy were very helpful with intelligent and helpful answers during my search for the best experience with my recent Crosstrek purchase. Cameron and Sandy were very helpful with intelligent and helpful answers during my search for the best price and vehicle for my family. Unfortunately neither was there when I came in to purchase. Jeff stepped in and was clearly well versed on the Subaru brand, the Crosstrek model that we purchased and the process. Wish the whole process could have been a little quicker but other than that thumbs up! John & Eileen More

Jorge was trusting and helpful with my car purchase! He was flexible and able to accommodate exactly what I was looking for in a car. was flexible and able to accommodate exactly what I was looking for in a car. More

Amazing employees!! Will worked with me over the phone to make the process go smoothly. Al was able to get me a great rate to keep my payments where I wanted them. make the process go smoothly. Al was able to get me a great rate to keep my payments where I wanted them. More

Excellent service all around!! Walked in and immediately greeted by helpful staff who directed me to the sales rep. that I had my appointment with. After a quick test drive we were able to make our purchase greeted by helpful staff who directed me to the sales rep. that I had my appointment with. After a quick test drive we were able to make our purchase without any issues at all. Would strongly recommend this dealership to anyone looking to purchase a vehicle. More

Afiza was wonderful and super helpful. She didn't pressure me into anything and answered all my questions clearly. I highly recommend working with Afiza if possible! pressure me into anything and answered all my questions clearly. I highly recommend working with Afiza if possible! More

Ramon was friendly, courteous, and really helpful. I was looking for a hard to find hybrid not sold in IL. I inquired about a new car, but I couldn't order it here. Ramon found a barely used 2019 coming in looking for a hard to find hybrid not sold in IL. I inquired about a new car, but I couldn't order it here. Ramon found a barely used 2019 coming in and alerted me. You can work with him without having to deal with that pushy salesman feeling! He's great. More

Chris made buying a car for the first time in a long time painless! He answered all my questions and if he didn't have the answer, he found it for me promptly. I never felt rushed and received wonderful serv painless! He answered all my questions and if he didn't have the answer, he found it for me promptly. I never felt rushed and received wonderful service. I highly recommend buying a car from Chris, and Grand Suburu. More

Afiza offered incredible customer service during our shopping experience. She answered our questions, but took it a step further to offer information about the vehicle regarding things that we had not t shopping experience. She answered our questions, but took it a step further to offer information about the vehicle regarding things that we had not thought to ask. She even helped us connect our phones the day after purchase and said we can reach out anytime for assistance. She is very good at her job. More

This was my second time getting a car from Grand Subaru and Drew made my experience more pleasant than the first! It was clear that he was very busy and made a point to check on his other customers withou and Drew made my experience more pleasant than the first! It was clear that he was very busy and made a point to check on his other customers without disrupting the process. He did not force me into anything I did not want to do but also got me into a new car for close to what I wanted! I have already told my colleagues of this experience and if they are looking for a new car to go see my new car guy Drew at Grand Subaru in Bensenville!! Thank you again brother!! More

Nealy Anderson was AHH-Mazing!!And these are the things Nealy Anderson was AHH-Mazing!! And these are the things that made a difference for me... I ended up working with Nealy. She was an a-z. One per Nealy Anderson was AHH-Mazing!! And these are the things that made a difference for me... I ended up working with Nealy. She was an a-z. One person from the internet, to sales, to delivery of the vehicle etc. Very smooth process. I liked not being handed off to other sales team members. Nealy, also offered texting to chat about the vehicle and any questions in her first communication. That was huge!!! Probably one of the biggest differences. She texted me like a person I met at a gathering, not like someone selling stuff. Like a new acquaintance l met, who just so happens to know details about cars I'm interested in. I felt at ease, and it was nice without the standard cheap-sales pressure. Nealy, was very knowledgeable about all of the vehicles we discussed, the package options for them, as well as about the inventory available at the time. Email can be a pain, and talking on the phone is not always an option, so her combination of text, phone and email was perfect! She didn't hesitate to disclose, MSRP, invoice & she cut to the chase on best numbers on several different models and even sent me a bill of sale to review before I even walked in the door. Nealy, had a no pressure demeanor, and yet maintained great, friendly, casual and comfortable communications via text, email and whenever we spoke over the phone. She was a person of excellence when we met in person as well. Also, I was able to get the exact vehicle window sticker, vin etc. & submit all my finance docs, IDs, & insurance cards with her online. I literally got to walk in, test drive, then sign the finance paperwork for the exact car we discussed. Nealy was fearless in her "showing of cards" & her forthright-nature quickly built trust and rapport with me. Extended warranty and other add on options were thoroughly explained and yet I felt comfortable to decline those options that were not a good fit for me. These discussions were completed without having the good rapport suffer as a result of my decision to decline. Even if another dealer offered the same car for less, I would have followed through with Grand because of the friendly, knowledgeable communications and the trust Nealy had built during our discussions. In fact, we literally had to drive right past the dealer where we purchased two previous Subaru’s, on our way to Grand. This is a wonderful dealership with great employees! We are so happy to have purchased our 3rd Subaru here!! More