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Grand Subaru
Bensenville, IL
3,886 Reviews
At Grand Subaru we provide the highest level of customer service, through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience, whether you are looking for a new vehicle, pre-owned vehicle, online specials, need parts or service, or would like information on Subaru products and services. Do not hesitate to call or email us.
Grand Subaru is centrally located in the Chicago area making it easy and convenient to get to, whether you are coming from Chicago, Elmhurst, Bensenville, Naperville, Lombard, Schaumburg, Countryside, or Arlington Heights. We are one mile off of I-290 in Bensenville/Elmhurst.
To make your purchasing decision easier Grand Subaru offers a large selection of New Subaru Models. Our New Car Inventory includes all the best selling models and trim packages. Whether you are looking for the Forester, Impreza, Outback, Legacy, Tribeca, WRX, or WRX STi, we have what you are looking for. Also, don?t forget to ask us about our great financing and leasing options. You can trust that Grand Subaru will professionally fit you into the automobile of your choice.
We pride ourselves in having one of Chicagoland's best selections of Pre-Owned Subarus whether it's a 5 year old Subaru Outback or a current model with low miles. We stock as many years and models possible, offering the widest selection of cars and trucks and ease of purchase. Our well-trained Certified Sales Staff is here to answer any and all questions you may have.
Grand Subaru's professionally managed Service and Parts Departments are open to accommodate you, whether for a quick oil change or for an extended service visit; and, as always, Grand Subaru offers competitive pricing for your automotive maintenance needs. Grand Subaru has Subaru Certified Technicians specifically trained to work on your Subaru. You will also receive a courtesy car wash. Knowing your car is in good hands is important.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,886 reviews
February 27, 2019
Honesty, Integrity, Professionalism We drove almost 45 minutes to meet with Jeff Schade at Grand Subaru after exchanging some emails and phone calls. Jeff was wonderful! He took time t We drove almost 45 minutes to meet with Jeff Schade at Grand Subaru after exchanging some emails and phone calls. Jeff was wonderful! He took time to show us the vehicle we were looking at, and he answered all of our questions. We ended up coming back 2 more times before we made the difficult decision to hold off on making the purchase, only because we felt that we needed to stick with our current vehicle a little longer. Jeff was extremely kind and gracious - never tried to pressure us into anything and even though he spent a lot of time with us, he was very understanding of our decision. Throughout the entire process, Jeff was a man of integrity - his email price quotes were honored, and he was completely honest with us. We plan on purchasing a new Subaru in the future, so we will not hesitate to give Jeff a call - he's a great guy and I would highly recommend him and Grand Subaru to our friends and family. More
by Dino
Employees Worked With
February 25, 2019
Awesome Came back a couple months later to see Mike for a different car - glad we did! Did not have any issues and the process went so smooth we took the car Came back a couple months later to see Mike for a different car - glad we did! Did not have any issues and the process went so smooth we took the car home within a couple hours. More
by hwzm
Employees Worked With
Michael Sinacola
February 25, 2019
Excellent experience Very friendly environment, knowledgeable and helpful staff, no-nonsense approach. Overall we had a great experience and now have a great vehicle to en Very friendly environment, knowledgeable and helpful staff, no-nonsense approach. Overall we had a great experience and now have a great vehicle to enjoy! Will be back for service. More
by kmak
February 22, 2019
Excellent Very friendly sales people.From start to final sale No problem at all. Finance people are very friendly.In short this dealership is #1 and they have Very friendly sales people.From start to final sale No problem at all. Finance people are very friendly.In short this dealership is #1 and they have huge inventory More
by Ajit
Employees Worked With
February 22, 2019
"Excellent" simple, honest, straightforward. This is my first Subaru I ever purchased and my experience at Grand Subaru was excellent. Michael Sinacola was the simple, honest, straightforward. This is my first Subaru I ever purchased and my experience at Grand Subaru was excellent. Michael Sinacola was the salesman and he has been awesome through my purchase and continues to be. Ask for Michael if you're at Grand Subaru. Thank you! Michael. More
by Joe
Employees Worked With
Michael Sinacola
February 21, 2019
Grand Subaru and Nicole Iacullo were amazing. Nicole Iacullo at Grand Subaru was wonderful to work with. No hassle, great prices, and spectacular service. 100% completely happy with the process. D Nicole Iacullo at Grand Subaru was wonderful to work with. No hassle, great prices, and spectacular service. 100% completely happy with the process. Do yourself a favor and contact Nicole for your next Subaru purchase. More
by balllaj
Employees Worked With
Nicole Iacullo
February 19, 2019
Sterotypical Shady Dealership I wish I could rate this dealer less than 1 star for how terrible my experience with them has been. This dealership is an absolute joke. My husband an I wish I could rate this dealer less than 1 star for how terrible my experience with them has been. This dealership is an absolute joke. My husband and I worked (I use that term loosely since he never seemed to be at work) with a salesman named Will in the out of state purchase of a vehicle. First off, we found out too late that he had no idea what he was doing and blatantly lied on several occasions regarding our purchase. We were looking at several vehicles and potentially having them shipped to our location and at first, things seemed to be moving smoothly. He agreed to an “out the door” price match the vehicle at Grand Subaru for a similar vehicle to persuade us into purchasing from him over another dealer and get everything processed for us as quickly as possible since we were without a vehicle. Sounds great, right? WRONG! It took almost a month of constantly calling the dealership, waiting for paperwork that they never sent out on time, never getting a call back from Will or anyone else in the company, and being sent to the back of the line for help over newer in-store customers, to finally figure out what was going on with the purchase. When we finally heard from someone in upper managerment, we thought the worst was behind us. The vehicle was shipped out (finally) and we were pleased with the actual vehicle....knowing that we would never have to deal with this circus of a dealership again. Flash forward 3 weeks, I reach out to management that we still haven’t received the tags or registration for the vehicle. He did some research and told me that due to a shipping issue, I needed to go to our local UPS store to pick up the package. No problem. I get the package, and there’s no tags?! We were shipped a package with instructions to go to the DMV to register the vehicle ourselves and they even included the previous owner’s title (including the owners name and address). Also, we were then told that Sales Tax for the vehicle was not included because we were out of state....even though this was never mentioned and the original salesman Will included this in the price when he so nicely price matched “out the door” for the competitor’s vehicle. We were purposefully lied to so that we would purchase from this dealer instead of getting the same vehicle at another dealership. In all of our multiple issues and conversations with various managers NO ONE ever stated that there would be an issue with their dealership lumping the sales tax into the amount we financed this vehicle for. We finally got ahold of the GSM Brian and he was confrontational and seemed very unwilling to do even listen to the issue his salesman’s negligence created. So now we have a vehicle that we paid MORE for than the original listing that supposedly didn’t include any taxes and that we now have to take more time off work to go to the DMV to pay MORE money?? Ridiculous. At no point did anyone (and we spoke to several people regarding this issue) mention that the sales tax or registration fees would not be included by their dealership in the financing amount. Bottom line? This dealership is an absolute joke and will lie and scam you out of every dollar they can. More
by Jboyd21
February 18, 2019
I love my 2019 Outback!! I highly recommend Gerald Subaru. They made the car buying experience very easy! My sales rep Nicole was great to work with. She answered all of my q I highly recommend Gerald Subaru. They made the car buying experience very easy! My sales rep Nicole was great to work with. She answered all of my questions in a very timely manner and her easy going personality was a plus!! More
by LoveMyOutback!
February 18, 2019
Timely and helpful Everyone I met with was very prompt, and was looking to make the process of buying a car as seamless as possible. Great service overall. Everyone I met with was very prompt, and was looking to make the process of buying a car as seamless as possible. Great service overall. More
by spearspa
Employees Worked With
Linda Ballard-Martinez, Michael Sinacola
February 16, 2019
2019 Crosstrek Purchase Purchasing my new Crosstrek was a very easy process. I used the internet pricing tool and the price quoted me online was the price I paid, no haggling Purchasing my new Crosstrek was a very easy process. I used the internet pricing tool and the price quoted me online was the price I paid, no haggling. Nealy took me through all the paperwork and did her best to make sure I got the best price possible. Nicole patiently walked me through the features on my new Crosstrek and was very knowledgeable. I highly recommend Nealy and Nicole - they were both fun to work with, efficient, and personable. Do yourself a favor and check out Grand Subaru if you are in the market for a new Subaru. Great experience! More
by tkelly0326
