Grand Subaru

Nealy made it happen - awesome job! We just had a wonderful experience buying our new Outback. The quoted internet price was well below that of our local dealers, and there were no unne We just had a wonderful experience buying our new Outback. The quoted internet price was well below that of our local dealers, and there were no unnecessary fees. We were travelling back from a wedding in Ohio and had a narrow window to pick up the car yesterday. The car was in transit and not scheduled to arrive in time. Grand and Nealy made it happen. The car was there a week early, and Nealy had everything ready for us. Brandon guided us through the paperwork, checked our preferences for additional services (we had already told Nealy that we were not interested in any protective packages at this time), explained the monthly amount and when the first payment would be due (we qualified for a 48-month 0% rate so we knew what our monthly payment would be before we arrived), and went over the process for registering our Outback in Iowa. Nealy even made arrangements for Trace to guide us through the technology before we left. The grand kids enjoyed the playroom, and we love our new car. Everyone left happy. Awesome, More

Above and Beyond Wendy helped me get a car last may after I totaled my old Buick. I was scared going in because my credit wasn't the greatest and I didn't know if I wo Wendy helped me get a car last may after I totaled my old Buick. I was scared going in because my credit wasn't the greatest and I didn't know if I would be able to find something. Wendy and the team at Grand Subaru worked so hard for me, I didn't leave the dealer until about midnight, but I left with a reliable car that I was able to afford (much better than I thought I would be able to get)! Since then, she's also helped my husband get into a brand new Crosstrek! She was such a pleasure to work with, very personable and no-nonsense. I stop in to say hi every time I get an oil change. I would recommend Wendy Kaplan and Grand Subaru to anyone in the Chicago area looking to buy a new or used Subaru vehicle. More

Awesome Experience I purchased my Subaru Outback from Grand Subaru, and can't say enough good about it. From the first contact I had with Nealy, until I took delivery, I purchased my Subaru Outback from Grand Subaru, and can't say enough good about it. From the first contact I had with Nealy, until I took delivery, everything was smooth, well explained, and no pressure. It took me a while to decide this car was the right one for me, and Nealy was patient while I made up my mine. I ended ordering the Outback to get exactly what I wanted, The price quote, was the price paid, and was the best around. The financing experience was great as well. Yes, they offered protections, but was no pressure to purchase anything I did not want. I am extremely pleased with the entire process, and will go back for my next car. Highly recommended. More

Painless car buying I walked in on a Thursday after work, bought a brand new BRZ and left with the impression that Kiril actually cared about my purchase, not just happy I walked in on a Thursday after work, bought a brand new BRZ and left with the impression that Kiril actually cared about my purchase, not just happy he sold the car. When I went to drop off my rental car, Kiril was the one who picked me up to get my new BRZ. He did a great job and I couldn’t be happier. More

Internet Sale WRX STI I was recently in the market for a new car, so I decided to start my 3 week long research project like most... on the internet. I narrowed things down I was recently in the market for a new car, so I decided to start my 3 week long research project like most... on the internet. I narrowed things down fairly quick, then proceeded to read every article and review out there on the two cars I narrowed my decision down to. After a test drive of each at my local dealers, I new I wanted to purchase the Subaru WRX STI limited with a lip. (Smaller of the two wing options). Unfortunately my local dealer wasn't moving much on the price, and would need to factory order my color. Back on line I went. I found Grand Subaru (located near my office) and sent out an email request, with my spec's and desired price. I received an email back in about 10-15 minutes from Nicole, who I then called, had a brief discussion of what I was looking for, followed by a quick meeting on my lunch break. We agreed on my price, and was pleasantly supersized my color had already been on order and was due in 3 weeks. I put a down payment on it, and returned 3 weeks later to pick up my new car. This was the first internet based purchase of a new car for me, and Nicole made it a pleasure. She had the whole process down to be convenient and effortless for me. (including coming in on here day off to deliver my car!) Sean, with the finance department was also very efficient and helpful. I would highly recommend the internet, Grand Subaru, Nicole and Sean to anyone looking to make a new car purchase without all the normal salesman run-a-round. More

All Out Help We're starting over in the building up of our credit and Michael did everything possible to get us into a new car. Very thankful for his help. We're starting over in the building up of our credit and Michael did everything possible to get us into a new car. Very thankful for his help. More

Excellent service!! We had a somewhat unique situation as we were in the process of relocating from the U.K. back stateside and needed 2 vehicles. We were picked up at ou We had a somewhat unique situation as we were in the process of relocating from the U.K. back stateside and needed 2 vehicles. We were picked up at our hotel and the process from there was smooth sailing. It was honestly the easiest and best car buying service we’ve ever had. Our kids enjoyed playing games while we did all the paperwork. I would highly recommend this dealership to anyone and our sales rep did a fantastic job. More

Thank you so much! My boyfriend recommended Sandy and I was not disappointed. She was very friendly, helpful and Knowledgeable. I am so happy with my brand new car. Than My boyfriend recommended Sandy and I was not disappointed. She was very friendly, helpful and Knowledgeable. I am so happy with my brand new car. Thank you Sandy for making my car buying experience easier. More

Thank You Nealy! Saved us a bunch. Great Service Just bought our 3rd brand new 2018 Subaru Outback and got this one from Grand Subaru. Actually live in Cleveland, Ohio, but the deal we got at Grand Just bought our 3rd brand new 2018 Subaru Outback and got this one from Grand Subaru. Actually live in Cleveland, Ohio, but the deal we got at Grand Subaru and the Customer Service we received made it worth the distance. Heard about the dealership on an Internet Forum for Outbacks and decided to give them a try. Requested a quote and within an hour Nealy Anderson got back to us with a "Jaw Dropper" of a deal. Our local dealer couldn't come close. Did the whole deal with emails, texts and a few phone calls. Nealy was always very prompt to respond, very friendly and even got back to me on her day off. I would highly recommend dealing with Nealy. Everyone else that I came in contact with there during the deal were also very friendly and most accommodating to our needs. Will definitely go back there for our next Outback. Thank You! More

Great Customer Service We inquired about the 50th Anniversary Forester after seeing it at the Auto Show. Nealy responded promptly and gave us a quote via email. We work long We inquired about the 50th Anniversary Forester after seeing it at the Auto Show. Nealy responded promptly and gave us a quote via email. We work long hours and not always available to talk on the phone. Being able to get all the negotiations done with email was a great help. She had the vehicle clean and ready for us before we arrived. The dealership was clean and welcoming. We were greeted by at least 5 different people when we walked in. They have complimentary drinks and pastries for their guest. The children playroom was a plus as our daughter got bored when we were getting paperwork done. If that took a little bit less time it would have been even better. We spent like 4 hours there. But overall everything was great. Have already recommended some friends to shop here. More