Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Grand Subaru
Bensenville, IL
3,885 Reviews
At Grand Subaru we provide the highest level of customer service, through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience, whether you are looking for a new vehicle, pre-owned vehicle, online specials, need parts or service, or would like information on Subaru products and services. Do not hesitate to call or email us.
Grand Subaru is centrally located in the Chicago area making it easy and convenient to get to, whether you are coming from Chicago, Elmhurst, Bensenville, Naperville, Lombard, Schaumburg, Countryside, or Arlington Heights. We are one mile off of I-290 in Bensenville/Elmhurst.
To make your purchasing decision easier Grand Subaru offers a large selection of New Subaru Models. Our New Car Inventory includes all the best selling models and trim packages. Whether you are looking for the Forester, Impreza, Outback, Legacy, Tribeca, WRX, or WRX STi, we have what you are looking for. Also, don?t forget to ask us about our great financing and leasing options. You can trust that Grand Subaru will professionally fit you into the automobile of your choice.
We pride ourselves in having one of Chicagoland's best selections of Pre-Owned Subarus whether it's a 5 year old Subaru Outback or a current model with low miles. We stock as many years and models possible, offering the widest selection of cars and trucks and ease of purchase. Our well-trained Certified Sales Staff is here to answer any and all questions you may have.
Grand Subaru's professionally managed Service and Parts Departments are open to accommodate you, whether for a quick oil change or for an extended service visit; and, as always, Grand Subaru offers competitive pricing for your automotive maintenance needs. Grand Subaru has Subaru Certified Technicians specifically trained to work on your Subaru. You will also receive a courtesy car wash. Knowing your car is in good hands is important.
If you have any questions or concer
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,885 reviews
December 31, 2017
New Subaru Purchase w/Will Will helped us out with a new car purchase at Grand Subaru, and he and the whole dealership were really a pleasure to work with. We will definitely be Will helped us out with a new car purchase at Grand Subaru, and he and the whole dealership were really a pleasure to work with. We will definitely be taking our business there in the future. Thanks Will and Grand Subaru! More
by Ryan Vanderwood
Employees Worked With
Brandon Metz, William Mojica
December 24, 2017
Nicole, I would like to truly Thank You & Grand Subaru, I h Nicole & Grand Subaru, I would like to truly Thank You & Grand Subaru, I have bought new cars that were not Subaru and from different dealerships a Nicole & Grand Subaru, I would like to truly Thank You & Grand Subaru, I have bought new cars that were not Subaru and from different dealerships and this is my first Subaru purchase, But you & Grand Subaru's Customer Service exceeds Customer Service & goes above and beyond, I have never been treated so good by any dealership, You & Grand Subaru truly know how to treat a customer and welcome them into the Subaru family, once again Thank You & Grand Subaru, your service is by far the best! Thanks! Billy J Morris Jr More
by bjmjr03081974
Employees Worked With
Other Employees :
John Francel, Nicole Iacullo, Conrad Swiatkowski
December 18, 2017
This is a very nice dealership. I had the great car buying experience so far. Mike Sinacola was professional, honest and straightforward. It was a great experience from start to fin I had the great car buying experience so far. Mike Sinacola was professional, honest and straightforward. It was a great experience from start to finish working with him. More
by noname69
Employees Worked With
Michael Sinacola
December 18, 2017
Informative low pressure Nicole was very helpful and informative throughout he process, when there was an unforeseen problem NICOLE was able to fix it with minimal disruption Nicole was very helpful and informative throughout he process, when there was an unforeseen problem NICOLE was able to fix it with minimal disruption and NICOLE is very responsive after the sale which is something I have. It experienced before. Always in contact to make sure everything is as it should be. I would highly recommend NICOLE and Grens Subaru to friends and family. More
by LenS
Employees Worked With
Nicole Iacullo, Sean Cook
December 18, 2017
Grand Subaru is THE place to buy a Subaru I just upgraded a 2015 Outback (purchased at Grand) to a 2018 Outback. While I obviously like the dealership, Nicole Iacullo is just plain awesome. Sh I just upgraded a 2015 Outback (purchased at Grand) to a 2018 Outback. While I obviously like the dealership, Nicole Iacullo is just plain awesome. She is responsive, knowledgeable, and attentive to detail (catches all the little stuff). She truly 'coached' us through the process. Very impressed. More
by ilikeoutback
Employees Worked With
Nicole Iacullo
December 17, 2017
Straightforward Outback Purchase We made an online inquiry for pricing of an Outback we were interested in. Jeff got back to us promptly with a great price and made it easy for us to We made an online inquiry for pricing of an Outback we were interested in. Jeff got back to us promptly with a great price and made it easy for us to reserve the vehicle for purchase the following weekend. Leading up to the purchase he was very helpful with making sure we knew what to expect and making sure we would have everything we needed to complete the purchase efficiently. He answered all of our questions via email, text, and phone promptly and he made sure that the actual day of purchase went smoothly. Left with a good feeling about the dealership and about Jeff and we would definitely work with him again in the future when shopping for another vehicle. More
by Eric L
Employees Worked With
December 16, 2017
2018 Outback: what a stress-free way to buy a new car My wife's Ford was about 10 years old and she didn't feel comfortable driving it long distances any more. We searched through the options and determin My wife's Ford was about 10 years old and she didn't feel comfortable driving it long distances any more. We searched through the options and determined that the Outback was the best choice for us. I then started getting some prices from local (we live in TN) and distant dealerships. I sent Sandy Cuttone at Grand an email and she responded quickly with the best price without having to haggle. We communicated mostly by email and text, which worked great for me. All of our paperwork was handled either through email or FedEx. It really could not have been any easier. Our car had to be transported to us and Sandy handled all of the details to get it to us. It arrived in perfect condition and even a little ahead of schedule. The best part of Sandy's service was the 1 1/2 hours she spent with on the phone with my wife going over all of the features/buttons/menus of the Outback. My wife is now an expert on the car and enjoys pointing out features that I didn't even know it had. More
by Jim K
Employees Worked With
December 15, 2017
Easiest purchase ever. Nealy is by far the best salesperson my wife and I ever had. Fun, professional, knowledgeable and detailed. She immediately looked for a vehicle that Nealy is by far the best salesperson my wife and I ever had. Fun, professional, knowledgeable and detailed. She immediately looked for a vehicle that would meet our needs and the whole transaction when we came in was the fastest we've ever done with a fantastic price. Highly recommend her if looking for a Subaru. More
by Jim L
Employees Worked With
December 14, 2017
Happy new owner I dreaded the thought of having to purchase a new vehicle. I emailed a few dealers and Jason responded that same evening. I like the concept of not I dreaded the thought of having to purchase a new vehicle. I emailed a few dealers and Jason responded that same evening. I like the concept of not haggling with a salesperson & because of his quick response, I decided to visit Grand Subaru the next day.. I ended up taking two Foresters for a test drive & made the decision right away. Jason was so attentive to what I wanted in a vehicle. He explained the different packages and found me the features that were important to me. Not one of the questions I asked him went unanswered. He really knows his Subarus. I actually enjoyed the experience. Jason and Al were extremely easy to work with. I would recommend Grand Subaru to anyone looking to purchase a new car. And, it goes without saying, they must ask for Jason Zapfel. More
by Kathy C
December 13, 2017
Wonderful Experience I just purchased a new Crosstrek from Grand Subaru. The process and communication with Kiril was outstanding. He is a great salesman and I'd recommend I just purchased a new Crosstrek from Grand Subaru. The process and communication with Kiril was outstanding. He is a great salesman and I'd recommend him to anyone. The finance portion of the sale went very smoothly. Sean explained everything thoroughly and and answered all the questions we had. Overall, Grand Subaru is very accommodating and easy to work with. This is the third car my wife and I have bought or leased from them. I highly recommend this dealership for sales and service! More
by JPG
