Grand Subaru

No sale, but GREAT CUSTOMER SERVICE & EFFORT Let me start off by saying...I ended up not buying from them and went with another. Not because of her lack of great service..but because the numbers Let me start off by saying...I ended up not buying from them and went with another. Not because of her lack of great service..but because the numbers weren't working in my favor. Briana, thanks for doing EVERYTHING you could for me. Her and her team did a GREAT job trying to accommodate me and what I wanted. And like I said, at the end of the day, if it doesn't work out in your budget, it won't work. Briana kept in touch with me via text the whole time and I would like to thank you for your time. Although I ended up walking away (not because of you), I STILL feel that I NEEDED to right a GREAT review for you because of your GREAT customer service. Thanks Briana! More

Great experience on our purchase! We drove out to the suburbs from Chicago to buy at Grand and it was worth the trip. We got a great deal and they were professional, friendly, and extr We drove out to the suburbs from Chicago to buy at Grand and it was worth the trip. We got a great deal and they were professional, friendly, and extremely knowledgable! Look forward to our relationship with them over the coming years! More

Professional honest and sincere phenomenal experience Jen, our Internet manager was straightforward honest and extremely knowledgeable. Jen, from her first contact to the end provided accurate and hones Jen, our Internet manager was straightforward honest and extremely knowledgeable. Jen, from her first contact to the end provided accurate and honest and knowledgeable information at all times. Her knowledge of the Subaru product was refreshing. Jen, was so understanding and considerate and patient explaining to her 20-year-old daughter the understanding an operation of her new 2017 Forrester. We would recommend Jen And Grand Subaru, to anyone. Grace and Nina More

No BS or haggling Nicole Iacullo did an awesome job walking us thru the process. I came in un announced as she was leaving for the day. She was very polite told us don' Nicole Iacullo did an awesome job walking us thru the process. I came in un announced as she was leaving for the day. She was very polite told us don't worry about it, our dealership is about "making life long customers". She proceeded to stay several hours past her normal work day making sure we were satisfied. After we signed all the paperwork she proceed to spend another hour walking us thru how to operate the vehicle...Awesome employee you should be proud of her customer service skills...I should know, I am a Service Manager with 60 office and field colleagues working for me. Getting customers is easy if you do the right thing by them...Keeping them is by far more difficult. As I have always owned Toyotas and do love their product, I thought I would try a Subaru since I heard good things and they are rated well. If it performs as well as our Toyota, I will probably buy another Subaru in the next couple of years. I will make sure you will be my 1st stop. You can thank Nicole for that... As a side note your young finance guy did a nice job as well explaining all the ins and outs...(sorry I forgot his name). My advice to all is work with Nicole the internet sales manager...painless gave me the best price after a lot of research and dealing with other local dealers.. More

Happy Customer Your Salesperson Nicole Iacullo was outstanding. Her quick response and follow-through was what brought us into Grand Subaru even though it wasn't the Your Salesperson Nicole Iacullo was outstanding. Her quick response and follow-through was what brought us into Grand Subaru even though it wasn't the most convenient Subaru location for us. She was very patient and knowledgeable with all our questions; and provided more information on our new Subaru Outback then I would have expected. She's friendly and energetic and easy to work with. Also your business manager Al, made us feel comfortable and its obvious he's definitely done this a time or two. He provided all our purchasing options clearly which allowed us to make an informed decision. Truly a great experience. Thank you! Cathy More

Practically Painless Car Shopping Experience My wife and I started our shopping experience 2 weeks ago and my contact with Nicole at Grand Subaru was constant, courteous, and efficient. I called My wife and I started our shopping experience 2 weeks ago and my contact with Nicole at Grand Subaru was constant, courteous, and efficient. I called it practically painless because Nicole made it a difficult choice to purchase our new car between her and Grand Subaru or a competing Subaru dealership. She made it 'difficult' because she was a pleasure to work with. I was placed in contact with her after starting my new car search via TrueCar. She was upfront with providing as much information as I requested including pricing on accessories, after market products and dealer provided services. Even though I did not make my purchase with her or at this dealership, I would recommed Nicole and Grand Subaru to anyone thinking of purchasing a new vehicle. She's very knowledgeable about the cars, pricing and confident. More

An overall amazing experience! Brianna was a delight and pleasure to work with! She has amazing knowledge of the product and her willingness to help and listen to my needs went abov Brianna was a delight and pleasure to work with! She has amazing knowledge of the product and her willingness to help and listen to my needs went above and beyond of an amazing experience! More

Excellent experience I became interested in Grand Subaru because they offered the best price in the area on a new Subaru Impreza. Grand Subaru has a large inventory and wa I became interested in Grand Subaru because they offered the best price in the area on a new Subaru Impreza. Grand Subaru has a large inventory and was the only dealership in the area that had the exact color and specs I was looking for. Nicole was very helpful and helped made the buying process seamless. After buying the car, Nicole spent a good amount of time explaining the features of the car and emphasized that she is available for any questions I had. Nicole went above and beyond in helping with any questions and concerns I had. Highly recommended! More

Wonderful purchasing experience Buying a care from a dealer could be a nightmare and you are often exhausted under hours of high pressures. This did not happen to us at all at Grand Buying a care from a dealer could be a nightmare and you are often exhausted under hours of high pressures. This did not happen to us at all at Grand Subaru yesterday! With great assistance from Jen, we drove our Forester back home happily. We are truly satisfied. Thanks Jen and other Grand Subaru staffs! More

Awesome Experience I've had experience with all kinds of dealerships in the past. Grand Subaru is not the stereotypical "Stealership". I was more than impressed. Thes I've had experience with all kinds of dealerships in the past. Grand Subaru is not the stereotypical "Stealership". I was more than impressed. These guys and gals are fantastic and really have customer service and satisfaction as their number one priority. Seriously! Go there, relax, take a test drive, try some of their delicious coffee, and prepare to be amazed at how undealership-like they really are. More