Grand Subaru

Fantastic Experience My experience with Grand Subaru was excellent from start to finish. I filled out an interest form about a used car online on a Sunday afternoon and ev My experience with Grand Subaru was excellent from start to finish. I filled out an interest form about a used car online on a Sunday afternoon and even though the dealership wasn't open that day within a few hours I had received a personal email from Mike inquiring about my interest and scheduling a time to view the car the next day. When I got to the dealership, Mike was incredibly helpful. He showed me the car I inquired about and others in my price range. He followed up after I left the dealership and helped me compare the Subaru I was interested in with the Prius I was considering at another dealership. I was incredibly impressed by how friendly and attentive the Grand Subaru staff were and while I didn't purchase a car there this time I will definitely return in the future. More

Friendly Place Friendly People There's nothing better than a dealership with awesome cars and great people to help you out! One of my first thought about car buying, in general, is There's nothing better than a dealership with awesome cars and great people to help you out! One of my first thought about car buying, in general, is "if the sales rep tries to ram a car down my throat, I'm leaving right away!" That did not happen, rather, I was kindly greeted and assisted by the sales staff in a very professional manner, but down to earth! I wanted a WRX and that's where our conversation stayed, I wasn't brushed off, I wasn't given a counter offer for a car I did not want!! To be treated like a customer and to be listened to, Grand Subaru does it right! More

Excellent experience Forced by an accident to buy a new car, we narrowed quickly to Toyota or Subaru. Visited dealers for each and felt comfortable from the get-go with J Forced by an accident to buy a new car, we narrowed quickly to Toyota or Subaru. Visited dealers for each and felt comfortable from the get-go with Jeff Schade at Grand. Went back and forth between Legacy and Impreza before opting for Impreza simply because we prefer a smaller car. Jeff was patient through our multiple visits and back-and-forth. Seemed confident in his product and let it sell itself -- answered our many questions patiently and with no pressure tactics. Toyota dealer, on the other hand, was much more aggressive. Bought Subaru in the end because -- even though it was a bit more expensive -- we liked the car a little better and the sales experience much better. More

great communication We had a recommendation for Grand Subaru from a coworker, and were very happy with them. Brianna Bartoli did an excellent job communicating and keepi We had a recommendation for Grand Subaru from a coworker, and were very happy with them. Brianna Bartoli did an excellent job communicating and keeping us updated on the process. As we took Amtrak/Metra to get to the dealership, they even sent someone to pick us up at the Metra station. The one thing that could have been better was all the paperwork was not ready when we arrived. Since it was the evening before Thanksgiving, we knew traffic would be very heavy and wanted to get on the road as quickly as possible. It would have been nice not to have to wait 30-45 minutes for paperwork to be completed (and I'm not sure Brianna had any control over that). Other than that, it was a very smooth experience, especially as we come from out of state. More

Simply The Best Subaru Buying Experience! Such a pleasant, no haggle process in buying my new 2017 Crosstrek! Nicole was knowledgeable, friendly, patient, and helpful! I felt respected through Such a pleasant, no haggle process in buying my new 2017 Crosstrek! Nicole was knowledgeable, friendly, patient, and helpful! I felt respected throughout the whole buying process. Nicole took time to sit in my new car with me, to explain the interior features, and how to use each one. It was refreshing to find Grand Subaru, and to work with Nicole, Melissa, and AL, after having an unpleasant visit to another dealer 2 days before. With the first dealer, I walked out feeling stressed and humiliated. With Grand Subaru, I drove out, as one very happy owner of a spectacular new Crosstrek! I contacted Grand Subaru, through an internet inquiry, and was first contacted by Nicole. The communication, and information I received, by phone and email was superior. I was never rushed, and I was given time to think and make my own decisions. So grateful for the Grand Subaru Team :) Thank you! More

Pleasant purchase This was one of the most pleasant car purchases I've ever made! I knew what car I wanted when I arrived, after telling the sales rep what I was lookin This was one of the most pleasant car purchases I've ever made! I knew what car I wanted when I arrived, after telling the sales rep what I was looking for, he came back at me with 3 offers, out of which pine was exactly what I described, but was given 2 other car choices keeping in mind my price range and car style. It turned out that a better offer was available than what I expected, and I thought to myself....this never happens. O.k. I'm glad I came in today. More

Above and beyond my expectations Jeff Schade made my car buying experience far easier and enjoyable than I could have expected. We settled on a purchase price before I even set foot Jeff Schade made my car buying experience far easier and enjoyable than I could have expected. We settled on a purchase price before I even set foot in the dealership. After that, Jeff even called me to let me know about an Auto Show promotion that Subaru was running, which decreased my purchase price even more. My wife and I settled on a Forester that required a factory order, and placing the order was no issue with Jeff taking care of the details. When we picked up our new car, the final documentation, financing, and delivery process was quick and easy. Even the finance guy, Al, was a pleasure to work with - not your stereotypical mean finance man. Jeff went through the car with us to teach us all of the details and need-to-know things on the technology side and made us feel comfortable before we left. I would definitely recommend Jeff and the entire Grand Subaru dealership for anyone considering a new vehicle. I can't think of anything I would improve. More

What an exciting experience! My friend told me about buying a vehicle from Grand near Chicago. Being from the Detroit area, I have never shopped for an auto in another State. Wo My friend told me about buying a vehicle from Grand near Chicago. Being from the Detroit area, I have never shopped for an auto in another State. Working with Nealy in ordering and finally picking up the car was easy and there were no significant glitches. Nealy was particularly helpful in guiding my decisions regarding options for my new SUV. Even being picked up at Ohare by the dealer was amazingly easy. I love to tell the story of this adventure in car buying along with the fact I saved a significant amount of money. As an aside, when I asked a dealer in Michigan if they would match a price offered by another dealer, I was told "You are thinking about Grand in Chicago aren't you. We could never match their prices." What a wonderful story to repeat! More

New car purchase Dealing with Grand Subaru was like dealing with Subaru dealers years ago before they were well known. Let them know exactly what I was looking for an Dealing with Grand Subaru was like dealing with Subaru dealers years ago before they were well known. Let them know exactly what I was looking for and in a few minutes they found the exact car with the desired options and gave ne a great price without having to haggle. Much more laid back atmosphere than the hard sell some dealers still try to push. Found grand using the Sam's Club/Truecar auto buying service and grand beat their price. Have already recommended them to several people at work and will be back on the next new car hunt! More

Excellent car buying experience I just bought a Forester from this dealer and I had a very pleasant experience. Obviously they wanted to sell a vehicle and additional services, like I just bought a Forester from this dealer and I had a very pleasant experience. Obviously they wanted to sell a vehicle and additional services, like any other dealer, but I felt not pressured at all and I felt they were working well with me in the process. Martha Gibbons was very helpful: she started by asking what I was interested in and then explained the various vehicles, models and feature options, then we went on for a demo drive. Chris Czaja also was helpful answering a few questions and providing a straight forward negotiation, with no hassles or surprises. Brandon Metz was also very helpful in ensuring we had a thorough closing. Overall, I recommend this dealer. More