Grand Subaru

Wild ride and worth the trip My 2002 Audi TT was done. I did a lot of research- I wanted - AWD - Turbo -Manual Transmission -a unique appearance. I selected the Subaru My 2002 Audi TT was done. I did a lot of research- I wanted - AWD - Turbo -Manual Transmission -a unique appearance. I selected the Subaru 2017 WRX in Rally blue as the answer to everything I wanted. After making the rounds of all of the dealers in Chicagoland (yes we call it that), I set out to contact my best option at Grand Subaru. I had previous contact with Melissa Distell on line who set me up with Nealy Anderson. I showed up unannounced on a Friday morning and linked up with Nealy. From our first meeting I knew I wanted to work with this woman. She listened to what I wanted and did not interject a lot of up-selling to get me into a different car. The decision was so easy working with Nealy. I put down my deposit and hoped to pick up my brand new vehicle the next day. At 5PM Nealy called- I knew something was wrong. They had found a factory defect in my brand new transmission and were going to have to replace it. Understand- Nealy had set me up with the only 2017 WRX Limited in Chicago that had everything I wanted, and priced it at a substantial reduction under MSRP. We hoped to get the fix done within a week. I was OK with that. Monday Nealy called me and told me my brand new tranny had to come in from Japan.....argh! We talked- she worked with me- we wanted to make this work. My Tranny was now 10 days out- the Audi was dying and Nealy kept working with me. Subaru America understood I was sticking with the deal and made a substantial free warranty upgrade that really made up for my inconvenience. Long story short- Nealy was with me through this whole experience and I am now driving my Bad Ass Blue Angel and smiling from ear to ear. I cannot say enough good things about everyone I dealt with at Grand Subaru and Subaru USA. I look forward to my next purchase with Grand Subaru. I just wish I could give Nealy more than 5 stars. More

Great price and straight forward process We received prompt email response from the Grand Subaru sales staff. Brianna was not the original contact but we were glad she was the one we worke We received prompt email response from the Grand Subaru sales staff. Brianna was not the original contact but we were glad she was the one we worked with. She is knowledgeable about the car and the Costco process. She helped us diligently to locate several potential vehicles that we are interested in at other dealers. All without the usual car dealer back and forth. After we decided on the exact vehicle we wanted. The price she offered was better than we expected. Also she spent time with us going over the technology loaded with this Forester. This is a very pleasant and efficient process in buying our new car with Grand Subaru and Brianna. More

Michael was awesome I received the best support from Michael during my sales process with Grand Subaru. Unlike most, Michael is an honest guy and will treat you with resp I received the best support from Michael during my sales process with Grand Subaru. Unlike most, Michael is an honest guy and will treat you with respect the entire way through the process. More

Excellent! We have purchased 6 new cars in my husband and my history and this is the first and only experience that I did not have to leave the dealership area b We have purchased 6 new cars in my husband and my history and this is the first and only experience that I did not have to leave the dealership area because of the stress/pressure. Jen was AWESOME! We highly recommend working with her. The rest of the dealership was great, clean, friendly - just a good experience and that has not been said by me or my husband in our 30 years together!!! More

Smooth Experience Kiril was very accommodating to all my requests. He said he treated my vehicle like his own and it really shows. It was very clean and ready when I Kiril was very accommodating to all my requests. He said he treated my vehicle like his own and it really shows. It was very clean and ready when I was picking up. Overall very smooth experience. It's always stressful getting a new vehicle but not when you work with a great dealer. Thanks, Kiril! More

Great communication I came here because of the prompt responses to emails, and she was forthcoming with their information about price. I went through a corporate buy pro I came here because of the prompt responses to emails, and she was forthcoming with their information about price. I went through a corporate buy program and got the no haggle price via email, where other dealers wanted me to come in, which wasn't always possible since I'm very busy. I appreciated the transparency and excellent follow up! More

Everything was done to make us happy! My wife had very specific ideas of what she wanted and our local dealer in Elgin had their own ideas. Grand Subaru did everything to make her happy in My wife had very specific ideas of what she wanted and our local dealer in Elgin had their own ideas. Grand Subaru did everything to make her happy instead of trying to close a sale. So that closed the sale! They gave her what she wanted and even a fantastic deal out of the box without arguing about price. We will never buy a Subaru from anybody else. We will send everyone we know to Grand! More

Trade in/ purchase This is the third car we've purchased from Grand Subaru. The dealership has treated us well in all aspects over the years. It's not the closest Subaru This is the third car we've purchased from Grand Subaru. The dealership has treated us well in all aspects over the years. It's not the closest Subaru dealership to us, but definitely the best around. They generally have the biggest inventory to choose from, and their lower prices reflect the volume of cars they sell. The dealership has just been physically reconstructed, but all the employees are the same friendly and helpful folks we've been accustomed to. More

Helpful & Professional Matt was very helpful through the whole car buying experience. Great sales people make great dealers! I would recommend Matt & Grand Subaru to anyon Matt was very helpful through the whole car buying experience. Great sales people make great dealers! I would recommend Matt & Grand Subaru to anyone shopping for a car. More

Simply awesome!!! Nicole is a pleasure to work with. She quoted me a price, told me when my car would be ready, and I picked it up. No hassle. No games. Nicole went out Nicole is a pleasure to work with. She quoted me a price, told me when my car would be ready, and I picked it up. No hassle. No games. Nicole went out of her way to be certain I was comfortable with the process. I would also be remiss if I did not mention that her price was the best in Chicagoland. When I go to buy my next Subaru, Nicole is the first and only person I call. I will also be sending out a mass emailing to my friends telling them where to go and who to see when they are ready to purchase a Subaru. Honestly, Nicole should be managing a dealership. She took all the stress out of buying a new car and exemplifies what the process should be like and I wish her all the best success. Thank you!!!!! More