Grand Subaru

Can't go wrong buying your Subaru from Jeff at Grand Subaru Using an Internet service, I provided the Subaru Dealers in my area an exact detailed description of the color and options of the 2017 Forester I was Using an Internet service, I provided the Subaru Dealers in my area an exact detailed description of the color and options of the 2017 Forester I was ready to buy. Grand Subaru's Jeff Schade provided the first and only comprehensive email response and did so in minutes. In his response he told me they had an incoming Forester matching the exact model, color, and options I requested at a price that was lower that I expected. Great! I called him, put down a deposit via credit card, and added a few dealer installed options. I don't know how Jeff could have made it easier or been more pleasant. Next day, if I recall, Melissa Distel followed up with an email making sure everything was going well. She was pleased to know Jeff and I already had a deal. One thing I had to point out to her is the reason I was buying a car from Grand Subaru is they didn't provide the typical "Hey, we got cars, come on down for a test drive" slow response I got some some other dealers. I want everyone reading my review to understand I am not maligning other Subaru dealers. I am just pointing out given that I knew EXACTLY what I wanted, Grand Subaru was the dealer that did a near perfect job of selling the way I wanted to buy. Just a few days later, Jeff let me know my Forester had arrived on time and we setup of an appointment to close the deal. The appointment went quick enough given the necessary amount of paperwork requiring signatures and an upsale for extended service. Al Hassan in Finance got us through finalizing payment, title, plates, and registration quick enough, as well. Boring, but necessary part done, Jeff mounted the plates and then provided an expert-level tour of our Forester. It wasn't the "here is your car and this is how to turn on the lights", but included how to add fluids, move seats, manage the climate control, attach multiple phones via Bluetooth, perform various systems operations, tips of using X-Mode, etc.... (Later, I went through the user manual cover to cover and don't think Jeff left anything out) Post sales follow-up both by Jeff and the Subaru Mothership has been timely, informative, useful, and in just the right amount. Subaru has really figured out how to do the post-sales stuff right. More

New Car, Pleasant experience I have not purchased a new car in 14 years and dreaded the negotiation portion. However, having True-car information in hand and working with Jeff Sc I have not purchased a new car in 14 years and dreaded the negotiation portion. However, having True-car information in hand and working with Jeff Schade, I was pleasantly surprised. No pressures to purchase more than what I wanted, Jeff was courteous and helped with the new features of the car.. More

New car and great experience Neily is a nice unest person with professional attitude that made our experience with Subaru very easy and fast. We got a car we wanted for the decent Neily is a nice unest person with professional attitude that made our experience with Subaru very easy and fast. We got a car we wanted for the decent price and no.pressure, lots of support, advises and help. Thanks for your service. More

made the whole process easy Brianna Bartoli was very helpful throughout my car shopping experience. She was always polite, courteous, responsive, and knowledgeable without ever Brianna Bartoli was very helpful throughout my car shopping experience. She was always polite, courteous, responsive, and knowledgeable without ever being pushy. When I was busy during the search, she helped lighten my load. On the day I purchased my new Impreza, Brianna was very attentive to me and my family, being flexible enough to adjust the usual process to minimize the time my family needed to be there while I finished up the purchase. I definitely would buy my next Subaru from Brianna. More

Don't Listen to the Competitors! My purchase wasn't really planned - my husband was buying and shopping, and I thought I might as well look into trading in my car because I wanted a S My purchase wasn't really planned - my husband was buying and shopping, and I thought I might as well look into trading in my car because I wanted a Subaru from the time I bought that...so I started to look to see what I could get for my car. I went to another dealer (who will remain nameless), and when I mentioned the price that Grand Subaru offered me for a vehicle, they told me stories about how they won't deliver and the price won't stay that way... etc. Told me to look at the reviews online - and I would see for myself. Well, I did look at the reviews - and the majority of them were good. The ones that were bad were for the dealer who was slamming Grand Subaru! So, I decided to go in and see for myself. My experience was great. They were very friendly, and I feel they were honest. It's only been a week since I picked up my new car, and it took less than a week to get in the exact vehicle I wanted. The OPPOSITE of what the other dealer told me. Nicole was very attentive and had a great sense of humor - she was a pleasure to deal with. The only other person we dealt DIRECTLY with was Al Hassan when we signed the papers - who was very friendly, as well as enthusiastic about our purchase - and gave us some great tips. I'm sure there were others that were instrumental in facilitating our purchase - but we didn't get to meet them. The names Chris and Damien were mentioned during the process - so maybe it was them. :) Even after the sale, Nicole has been amazing with follow up and answering questions... I know she's got to be crazy busy, so I give her a LOT of credit for keeping up with her customers and remembering who's who! I hope she doesn't forget, because I expect I will have questions in the future. Only issue I'm having is the remote start that came with the vehicle - it's not very 'remote,' but they have already agreed to look at it for me. Hopefully it will either work - or be removed and things will be made right somehow - but I'm confident that it will all work out. I recommend Grand Subaru - and am glad I didn't listen to the salesperson at the other dealership! THANK YOU, GRAND SUBARU!!! More

Transparent and straightforward Grand Subaru's Nicole Iacullo, Al Hassan and Brian Skeate were a breath of fresh air to work with in purchasing a Forester. Nicole, my lead contact, w Grand Subaru's Nicole Iacullo, Al Hassan and Brian Skeate were a breath of fresh air to work with in purchasing a Forester. Nicole, my lead contact, was responsive throughout. She located the car I wanted and worked hard to deliver it even before promised. She also was amazingly patient and thorough in showing me the car's features. Al was informative and easy to work with, and Brian went to bat for me on to trade in. This is a dealer I will return to - thank you for making this purchase easy! More

Great experience Brianna reached out to me after I did a search on truecar.com. Grand Subaru offered a much competitive price for what the car offered. After meeting w Brianna reached out to me after I did a search on truecar.com. Grand Subaru offered a much competitive price for what the car offered. After meeting with Brianna, test driving, discussing the best packages, emailing back and forth and etc, I eventually purchased a brand new 2017 Subaru Impreza Sport with the Eyesight package. Brianna was extremely accommodating and friendly. She was easy to get in touch with via email and responded in a timely manner. Overall, my experience at the dealership was great and I highly recommend them for getting the best price for your next Subaru! More

Really great I arrived and was met in the lobby by a sales rep. They called my contact and I was seen right away. Very friendly staff, accommodating since I had br I arrived and was met in the lobby by a sales rep. They called my contact and I was seen right away. Very friendly staff, accommodating since I had brought my 2 kids with me. They were understanding and they have a nice waiting area where my kids were able to hang out. More

felt like family the moment I walked in The experience I had at the Subaru dealership in Bensenville Illinois was nothing that I had ever anticipated purchasing a car. Everything was so wel The experience I had at the Subaru dealership in Bensenville Illinois was nothing that I had ever anticipated purchasing a car. Everything was so welcoming open and clean and Mister Matt took care of me as the personally. He literally did everything in his power to make me feel comfortable and at home while making choices with me and looking at which cars would best suit me financially and personality wise. We looked through two particular vehicles drove around the area, making sure I checked every nook and cranny of every car to see what suit me best. I fell in love with the Crosstrek, and Mr. Matt looked high and low to find the vehicle that I chose myself, even looking at other options in different states. The hard work and compassion these people have for their clients is a trait many other dealerships lack. My family was a Ford Motor company until Mr. Matt's team worked with us. I recommend him to everyone who is looking for a car. Mr. Chris also deserves enormous gratitude and appreciation for helping me find a vehicle that fits within my budget and physically had Show anime all my financial options prior to the final signatures. Thank you again gentlemen! More

Amazing Sandy was amazing. She gave me the best price for my car, which I ordered from the factory and answered all my questions very quickly during the proce Sandy was amazing. She gave me the best price for my car, which I ordered from the factory and answered all my questions very quickly during the process! More