Gray-Daniels Toyota

Great teamwork repair! Today I took my new Avalon in to have some damage assessed and hopefully repaired. Mark, Marcus, and Lance worked together as a team and had the dama Today I took my new Avalon in to have some damage assessed and hopefully repaired. Mark, Marcus, and Lance worked together as a team and had the damage repaired. They were very courteous, kind, respectful and the car looks great! Thank you!! Dr. Charles Boudreaux More

Shady Practices/Charged for work that was not the problem I brought my 2015 Tacoma in due to a vibration and shaking in the floor and console. I was told that they would fix it by balancing the tires. They I brought my 2015 Tacoma in due to a vibration and shaking in the floor and console. I was told that they would fix it by balancing the tires. They charged me 35.57 and gave me a receipt which I put in my vehicle. I left the dealership and realized that the truck was not fixed. I called and told them I was returning. I could not find Mr. Brister when I returned. Once I found him I told him the truck was not fixed and that Balancing the tires was not part of the problem. I also told Mr. Brister that he did not document the problem initially as I explained it... He failed to put there was a vibration and shaking in the floor and console. I requested that he document what I told him the problem was. I told him I was not happy about being charged for something that was not part of the problem and I wanted a refund. Later Mr. Brister came back and told me that They found that the Truck had a defective tire on it. These tires had less than 18,000 miles on them. They replaced the tire. However I was still charged the fee for balancing the tires which was not a part of the problem. When I left the dealership I looked for my first receipt. I found that it had been removed from my vehicle without my permission. I did not authorize my anyone to remove anything from my vehicle. I received my credit card statement and notice that the charges are still there. Gray Daniels staff removed or took that receipt out of my truck to hide the fact they failed to document what I initially told them the problem was. It also had the initial charges on it. Removing this receipt is a very shady practice. I called the dealership to talk to the Service Manger on the way home. My calls got dumped to e mail(It was not lunch time). I left a detailed message and requested that this be addressed and that I be contacted. I also sent an e mail to the service Manager. NO ONE RESPONDED. Later I noticed that 3 of the four Valve stem caps were missing from the tires? I called the service manager again thought the receptionist....yes you guessed it...voice mail again. I left all my contact information and asked them to call me... NO ONE RETURNDED MY CALL. I live in Yazoo City (what would have been the cost of a postage stamp, 3 valve stem caps and an envelope)? I will never buy any make vehicle from Gray Daniels and will be moving my service to another Dealership just as soon as the 25,000 mile service is done. I have contacted Gray Daniels again. I will be filing a formal Complaint to the Customer Service Center in California on June 2, 2016. I also will be contacting the Better Business Bureau and filing a complaint in regard to the above. I would never recommend Gray Daniels Service Department to anyone. NO RESPONSE, NO RESPONSE...Failure by Gray Daniels to follow up on Complaints. I have been a Quality Assurance Specialist for many years with a Company that is ISO Certified. Customer Service Evaluations and a speedy response to customer complaints are paramount to repeat business. I am very disappointed with Gray Daniels. More

Completely Rude I have never been talked to like I was ignorant before. This lady makes you feel just that. Advising me that I didn't know what I was talking about I have never been talked to like I was ignorant before. This lady makes you feel just that. Advising me that I didn't know what I was talking about as I was not a service tech, but they could have someone look at my car for me. How rude. The entire conversation was as if I interrupted her and completely ruined her day by calling. If you don't know how to talk to people, don't answer the phone. And definitely don't tell your customers that they don't know what they are talking about. The problem that I told you about is currently being fixed at Herrin Gear, who had no problem looking into the issue and knew exactly what I was talking about. And guess what...the problem that I thought may be going on, was just that. Maybe I do know a thing or two. After many bad experiences with this service department, my conversation with her today has topped the cake. I'm done. I hate that I every bought my vehicle from you all. More

I feel scammed by this dealer. I bought a 2007 toyota corolla from them 6 months ago. I was told there were no issues in the car and it had 4 brand new tires. All of this was a lie. I bought a 2007 toyota corolla from them 6 months ago. I was told there were no issues in the car and it had 4 brand new tires. All of this was a lie. I had to replace not only two tires but also the water pump, brakes, and two motor mounts. There is a vibration in the car that will not go away. It gets more severe each day. When I first drove it, I barely felt it since the air was turned all the way up. I guess this was done to hide the issue. I was scammed completely and sold a broken car. I would not buy a car from them again. The only reason I go there is because I have to get so many repairs done. There were also original floor mats in there when I test drove it. When they brought the car to me they were gone. I called Cedrique to get me some and he brought me 10 dollar ones not the originals. I am very unhappy about my purchase. More