Green Ford Inc.

I am very displeased with the service dept. Day 1: I am very displeased with the service dept. Day 1: dropped truck off 7/18 in the evening to be serviced the following day. Day 2: called the next d I am very displeased with the service dept. Day 1: dropped truck off 7/18 in the evening to be serviced the following day. Day 2: called the next day 4:29pm for status. Said it was done. Drove 30 min. to find it was never touched. They couldn't find the keys or paperwork. (I found the keys in the truck) Day 3: I called 2:13pm to find status. Said it was done. When I get to the cashier, she can't find my paperwork and has to go out to the service desk to get it. When I checked the work order, it was completed at 10:29am. I asked why I wasn't called then, they said Michael Whitley was in a meeting all day. I ask - is there no one else that can make a courtesy phone call? Now I'm ready to leave and I don't see my truck anywhere. It takes them 1/2 hr to find it. When they finally drive it up, no one has the courtesy to come tell me it's ready. I just happen to look around and see it out front. This is totally unacceptable to me and a waste of my time and money(making 2 trips). I'm beginning to think I've made an error in judgment buying a vehicle from Green Ford. More

Megan is great on the service desk she keeps things moving makes sure customers are happy and dose a good job of getting information from the mechanics to explain to the customer moving makes sure customers are happy and dose a good job of getting information from the mechanics to explain to the customer More

Very professional customer service provided.. was very pleased with wait time and the service given . Definitely see myself buying more cars from this company.. grateful pleased with wait time and the service given . Definitely see myself buying more cars from this company.. grateful More

My experience with the Green Ford Dealership located at My experience with the Green Ford Dealership located at 3800 W Wendover Ave in Greensboro NC was extremely unpleasant. On June 30th I brought my 201 My experience with the Green Ford Dealership located at 3800 W Wendover Ave in Greensboro NC was extremely unpleasant. On June 30th I brought my 2015 Ford Explorer in for service as my engine light as well as my coolant and oil change light was on. I was advised to take care of all of the issues my total would be around $3400. I agreed to the quoted price and told them to proceed with the necessary improvements. I picked up my vehicle on Monday July 12th and the very next day Tuesday July 13th I noticed not only was my radio malfunctioning but the check engine light was again on. The dealership was already closed for the day therefore I called on Wednesday July 14th and made arrangements to bring my Vehicle back in.   I dropped the vehicle off on Thursday morning July 15th again explaining my issues including the radio. Immediately my concerns for the radio was dismissed stating they didn’t do anything that would affect the radio. I felt like I was being called a liar when in fact I know it was working. I did not have time to argue the point as I had to head into work. I was advised I’d get a call to advise of the findings. Later the same day I received a call advising me they had identified the issue as Code 420 and I’d need tonpay an additional $2300 dollars.  This was extremely shocking to me as that is the code that was showing when I brought the vehicle in for maintenance. Again they tried to argue me down advising the code was not showing upon my initial drop off. I currently have screenshots of the code as I’d already had the diagnostic test performed previously. To add insult to injury not only when I came to pick up my vehicle did they try to charge me an  additional $114 to “diagnosis” my problem they had issues locating my keys. I ended up waiting over 20 minutes.   After sleeping on the issue I called the dealership back on Friday July 16th and asked to speak with the  manager. I was advised his name was Mark and I was transferred to his line, as he did not answer I was forced to leave a voicemail. I would like to note that he has still not returned my call as of today Monday July 19th at 5:55 pm. Frustrated with the lack of response I did call back later the same day and spoke with the assistant manager Chad. Instead of the dealership taking responsibility for the mistake as I do know they happen they continued with the narrative that the check engine light was not on. Simply put the service I received from this dealership was unacceptable and unprofessional. I would like someone from corporate to reach out to me to resolve this issue. More

They're taking forever. You all have a lack of communication. When I call, no one seems to know nothing. I highly will not recommend this place. communication. When I call, no one seems to know nothing. I highly will not recommend this place. More