Green Ford Inc.

The service department here is the ABSOLUTE worst! They have one employee, Sandra, who was VERY helpful, but EVERYONE else we dealt with was terrible, gave false information, wouldn't return calls, em They have one employee, Sandra, who was VERY helpful, but EVERYONE else we dealt with was terrible, gave false information, wouldn't return calls, emails, website chats, etc. Outside of my conversations with Sandra, I have not had even one DECENT experience here. This last visit, it took WEEKS of me calling and texting the service department just to get an appointment. Someone answered the phone or text every time and assured me someone would call me that day, yet no one ever reached out. Once I got the car in for the appointment (and I live 45 min away, so it's not like just running over easily), they didn't call me with an update or an estimate as I had requested, just randomly called and said it was done. Drove 45 minutes there just to find out they didn't even address one of the two issues on the appointment (that were ALSO said verbally at drop off), so had to leave it again, and drive back. (Good customer service would have filled the car up with gas before they did return it finally). Again, other than Sandra, who tried her best but is just one person....everything about this experience was terrible. Consumer beware! More

Super service! They got our car in for service right on schedule and the service was completed at the promised time! They got our car in for service right on schedule and the service was completed at the promised time! More

All the salesmen was very helpful and friendly everything was explained to me as clearly I was very satisfied and thank you was explained to me as clearly I was very satisfied and thank you More

Excellent service, professional advisors, competative pricing, tires checked and oil changed in a timely manner pricing, tires checked and oil changed in a timely manner More

Did not repair taillight the first time, even though they said they did. Drove about 30 minutes just to have to turn around to take it back said they did. Drove about 30 minutes just to have to turn around to take it back More

Richard was great to work with. He patiently answered all our questions and explained how options worked He patiently answered all our questions and explained how options worked More

As always very satisfied with expertise and professionalism... They really care about their customers even after the sale professionalism... They really care about their customers even after the sale More

They are very professional, willing to help, the customer service skills are over the top service skills are over the top More

They do not keep you updated on your car. I have to call to find out the status of my car each time I have taken my car in for service.. No loaner car is ever available. They kept my car long I have to call to find out the status of my car each time I have taken my car in for service.. No loaner car is ever available. They kept my car longer than they said. I dropped my car off on 12/28/22 and did not get it back until 1/2/23. The people that answer the phone do not want to help you. They make you feel like you are bothering them. If I could take my car to another Ford dealership for service I would. Because of the service I have received at this dealership I am planning on selling my dream car. I plan to buy another make and model car that is not a Ford. More