Green Ford Inc.

Very efficient service, neat and clean waiting area. The service agents were friendly and helpful. The service agents were friendly and helpful. More

We received recall "fix-it" letter regarding airbags for the family EDGE. A date was set up last FALL at which time a replacement airbag was to be installed. Having been called the day before, verifying the the family EDGE. A date was set up last FALL at which time a replacement airbag was to be installed. Having been called the day before, verifying the part was there and were looking to install THAT Friday, I drove to and waited for the installation to occur--only to be told 30 minutes later that the part, which had been specifically ordered FOR us--had been installed in a different vehicle on that very day Green Ford called us! To this day, now Winter, we have NOT even been contacted, and the situation is, horribly, UNRESOLVED! Is this how Green treats customers? More

I enjoy the overall experience of purchasing from Green Ford. The staff are excellent to work with! Ford. The staff are excellent to work with! More

green Ford. always does the job Right .best mechanics ever!.Body tech are the best as well. always does the job Right .best mechanics ever!.Body tech are the best as well. More

They sent us across the street for a fix in a recall. It was timely and the wait was comfortable. It was timely and the wait was comfortable. More

Green Ford took excellent care of my vehicle, in and out within a couple hours. Found and fixed the problem that 2 other mechanics couldn't find. Great employees all the way up to the GM, Jeremy Collins. within a couple hours. Found and fixed the problem that 2 other mechanics couldn't find. Great employees all the way up to the GM, Jeremy Collins. More

My truck is now sitting at your dealership for a week, with no response on when the corrections to my 2022 Ford Ranger will be completed. I have NO transportation to work at this time, and there is no lon with no response on when the corrections to my 2022 Ford Ranger will be completed. I have NO transportation to work at this time, and there is no longer such a thing as customer service where you are provided a loaner to assist you. This is the second time in 2 weeks that my vehicle has been towed into your dealership! What a LEMON my Ford is. It takes FOREVER to get the phone answered!!!! I would NEVER recommend anyone buying a Ford vehicle!!!! Service at both Green's Ford and Stearn Ford in Burlington definitely does NOT follow "The Blue Oval Certified Thumbprint is a symbol of our commitment to your satisfaction." I call BULLCRAP on this sign that you have in your showroom for display. Pretty sign, but does not follow through. When you mention issues to the one that sold you the vehicle, they give you the impression of "it's your problem now, not mine." Customer satisfaction is a thing of the past!!!!! More

We did not appreciate be told one thing by salesmen and different in finance. Felt like bate and switch. different in finance. Felt like bate and switch. More

Registration process has not been smooth at all. I still don't know if the vehicle is legal to be on the road. I still don't know if the vehicle is legal to be on the road. More