Green Ford Inc.

Excellent service Never had a problem since buying 2011 Lincoln MKX. Would highly recommend your sales and service department. Always accommodates my needs and always Never had a problem since buying 2011 Lincoln MKX. Would highly recommend your sales and service department. Always accommodates my needs and always pleasant . Tim always makes sure my requests are met asap. More

Best service sept ever!! My service friends are the best. Tim is always helpful and thorough. It is easy to schedule and the facilities for waiting are pleasant and accommodat My service friends are the best. Tim is always helpful and thorough. It is easy to schedule and the facilities for waiting are pleasant and accommodating. Thank you GFLZ More

Service my lincoln and fix recall I received good service and I was glad they gave me a rental to use. I appreciate the timeframe it took to service my Lincoln. Didn't have to leave i I received good service and I was glad they gave me a rental to use. I appreciate the timeframe it took to service my Lincoln. Didn't have to leave it overnight. More

Cant trust time estimates When I dropped my car off first thing in the morning, I asked the guy for an estimate of how long the repairs would take since that was my only vehicl When I dropped my car off first thing in the morning, I asked the guy for an estimate of how long the repairs would take since that was my only vehicle and I have work. He said probably a few hours. It got to be about 5pm and I still had not heard anything, so i called. Was transferred twice, sent to a voicemail, and never got a call back. They kept my car overnight without ever calling me. I had to borrow a vehicle from a friend to get to work the next morning. Got to be around 1130 that next day and I STILL had no phone call, so I went over to the dealership to figure out what was wrong. Spoke to someone there who said not only was my car not finished, but it could take into the following day as well and I never should have been told it could be completed in a few hours... ZERO communication, apparently incompetent people taking the cars in. Only positive thing is that the person I spoke with the following day did follow up, late but at least he did, and managed to get my car done before closing that second day. More

Great service Mickey at Green Ford listened to my explanation of the issue I had regarding my '08 Taurus. The problem was resolved. There were numerous items that Mickey at Green Ford listened to my explanation of the issue I had regarding my '08 Taurus. The problem was resolved. There were numerous items that were addressed and taken care of. Also my car was detailed and looks brand new. Thanks to all the service personnel at Green Ford. More

Installed unauthorized parts during inspection Installed wipers for an inspection without my authorization and I’m mechanical and did not notice any problem with my wipers. And then I ask to see ol Installed wipers for an inspection without my authorization and I’m mechanical and did not notice any problem with my wipers. And then I ask to see old wipers and they cannot be found, so it may be my last visit to Green Ford. More

Service rep said they would not take me in Because I did not call. Even though I had scheduled an appointment 1 week prior, using the online schedule system. So I had to go down the road to get Because I did not call. Even though I had scheduled an appointment 1 week prior, using the online schedule system. So I had to go down the road to get my vehicle serviced, and wait 2.5 long hours, because they did not honor my scheduled service. Unbelievable and very disappointed. Still pending a response from customer support and the dealer. More

Fast service I worked with Kenneth. He was very understanding and helpful with my car needs. Although the services I needed were expensive, and extensive, the team I worked with Kenneth. He was very understanding and helpful with my car needs. Although the services I needed were expensive, and extensive, the team worked fast and I got my car back in a day. More

Great service for diesel trucks The only place I'll take my F250. My service advisor Ashley makes sure my truck is taken care of and they get me in and out quickly, or let me know wh The only place I'll take my F250. My service advisor Ashley makes sure my truck is taken care of and they get me in and out quickly, or let me know when it'll be longer. The shuttle service is great in those situations. More

not Knowing closing the deal I was well pleased with the sales person. The issue I have Is when the signing steps of the documents came about is then and only then the info of the I was well pleased with the sales person. The issue I have Is when the signing steps of the documents came about is then and only then the info of the extended warranties came about. I feel that this info should be brought forth as the buying process is happening before the final document signing happens. Also the cleaning of the car was not to the standard that I expected from a dealership that is so professional up to the point of taking ownership of the car. The experience was on a scale of 1 to 10, with 10 being the best I would give the dealership a 8.5 More