Green Ford Inc.

Safety Recall Excellent service. I dropped off my car with no wait time and shutter service was available. They kept me updated on my car and was able to pick it up Excellent service. I dropped off my car with no wait time and shutter service was available. They kept me updated on my car and was able to pick it up the next day with no issues More

Rear brake pads and rotors were replaced. The mechanic was an expert at what he did to get me on my way. I have my car and truck serviced there since I no longer work on my card. They are very The mechanic was an expert at what he did to get me on my way. I have my car and truck serviced there since I no longer work on my card. They are very knowledgeable and polite. Using Fast Lane is faster than going to the dealers main garage. More

New Tires and Service Ordered tires 2 days prior to installation. I dropped off car for tire install, alignment and service. No problems. Excellent customer service! Ba Ordered tires 2 days prior to installation. I dropped off car for tire install, alignment and service. No problems. Excellent customer service! Back on road in less than 2 hours I highly recommend the Quick Lane for all service! More

Excellent experience! Great loaner car but had a terrible smell in it. It was fine!!! My salesman John helped me on weekend before they could take me. Great loaner car but had a terrible smell in it. It was fine!!! My salesman John helped me on weekend before they could take me. More

Unbelievable! I brought my 2012 F150 Platinum truck in on 8/28/19 for an oil change and recall, but other repairs were recommended by techs. I told them to continue I brought my 2012 F150 Platinum truck in on 8/28/19 for an oil change and recall, but other repairs were recommended by techs. I told them to continue with their recommended repairs. Repair cost was $2,495.28 which I paid. Upon driving the vehicle when I picked it up on 9/3/19, I did not accelerate past 70mph and noticed a loss of power. I returned the vehicle and spoke with "Chad", who stated that he was the Assistant Service Manager. He seemed very apologetic and advised that he would get the mechanics to look at it again. I got the vehicle back on the 6th of September after being told by the "Mechanics Foreman" that there was a hose not connected which was re- attached. After driving the vehicle I noticed a new sound that resembled a rumbling thump when the gas pedal was released. The vehicle was returned again after the Foreman rode with me and agreed that it was audible. I got the vehicle back again on Sept 10th and continued to have the same issue. This was confirmed by "Chad" who said that he wanted to get this right. I asked Chad if he would refund me the cost of 'box clips' that were charged when the mechanic found that all of them were missing. He agreed and again, I left the vehicle for further troubleshooting. On September 11th, I came back to pick up my vehicle and was met by 'Chad' who advised that the mechanics had checked every screw and the vehicle ran perfectly. He accompanied me and my wife to the vehicle to test it. I brought my wife with me to witness what I had been experiencing with the service dept. Upon driving the vehicle, I told 'Chad' that there was still a strange noise that was not there before I brought it in. He said that since the vehicle had 109,000 miles on it, that the mechanics felt that the noise was the result of age. I disagreed telling him that I felt my truck ran worse since in their care. Suddenly while at a stop light, the 'check engine' light came on and the vehicle began losing power again. Chad told me that it sounded like the spark plugs may be faulty, so I drove it back to the shop. I arrived at the shop on 9/12/19 to pick up my truck again. I rode with 'Chad' and I noticed that the vehicle rode better, but I made him aware that albeit softer, the thumping noise was still there. At this point, I had lost confidence that this service center was capable of completely repairing this vehicle, so I threw in the towel and gave up! While outside the truck, I noticed a small, approx 3" cable protruding from underneath. To my surprise, it was a plastic cable tie which was holding up a 'skid pad' that covers what I thought was part of the transmission. I immediately asked 'Chad' to take a look. After he confirmed this, I asked what happened to the screws? His response was "I don't know, maybe they forgot to put them on." Disgusted, I told him to please get my screws and I would put them on myself. He went in the direction of the mechanics area and came back 5 minutes later informing me that they did not have them in stock. I asked, "was this a Ford official practice to use cheap cable ties to hold up this part?" After he responded "no", he promised to have screws the next morning. He also responded that he did not know what the mechanics did with my old screws. I demanded that I be given a full refund for all of the trouble and poor service, but his response was that he could not give a full refund. He said he needed to talk to his manager. Upon his arrival from speaking with his manager, he said he would give me a refund of $200.00. After a trip to the office, the attendant gave a $200.00 refund. This service visit was almost unbelievable! Upon leaving the Green Ford Service Center, I went straight to Car Max where I got an appraisal with the expectation of selling it that point, I lost ALL consideration for the service dept. at Green Ford. Although I know I would never return for any service, I do feel the reputable thing to do would be to refund my money in full. More

Persistent Help I came in to Green Ford after having looked at a Ford Explorer for quite some time. However the cars I looked at before weren't quite what I expected I came in to Green Ford after having looked at a Ford Explorer for quite some time. However the cars I looked at before weren't quite what I expected they didn't seem as into a condition and quite have the amenities that I wanted. After having looked around I decided to go straight to the dealership to see what a newer car would look like. When I found Luke's Ford explore I'd be looking for it was exactly what I wanted but a little bit out of my budget. The dealership understood this and try to work with me the best I could at the end of the day it didn't work out, however, after I left the sales team persisted to keep me updated with new deals and various offers which would be better suited for me. Know this was the car I wanted I decided to go back in and sit down with them until we were able to figure out a plan that would work for me. I love my new purchase and with the Green Ford Warrenty I know I will have this car for a long time. More

Disappointed Disappointing in every aspect... Communication and Experience are always sub par at best. Compared to my Lexus experience, the entire customer exper Disappointing in every aspect... Communication and Experience are always sub par at best. Compared to my Lexus experience, the entire customer experience / service is absolutely horrendous. More

Diagnostic of a waterpump failure About 5 miles away from the dealership o experienced a engine check light and the Ford Edge went into limp mode. I decided to try to limp to the Ford About 5 miles away from the dealership o experienced a engine check light and the Ford Edge went into limp mode. I decided to try to limp to the Ford dealership to het a diagnostic analysis during the limping I noticed that the water temperature dial was on max. I made it to the dealership and parked the car and went to the service desk. The gentlemen was very professional, asked the right questions, mentioned that the service department was backed one or two days and offered me a coutersy ride to my appointment. This part of the experience was VERY GOOD. I did not hear anything from the dealership for 6 days and i finally called them. They promised to have it checked put soon and did call me back the next day with the diagnosis of a broken water pump and a repair cost of about $2,500 since the motor meeds toe removed in order to do the repair. To me this seemed to ne very high and i asked to get a printed line by line analysis of the costs for both materials as well as labour.. Unfortunately I only got a handwritten 2 liner with materials costs and labour costs. This was very disappointing to me and now I started looking around for better alternatives, which I found very easily. In order to let the car go Ford asked me to pay a diagnostics fee of around $140, which I also found to be very excessive. Thse issues are the reason why i related the experience as only average and will not recommend Green Ford to a friend. It is also highly questionable if i will do business with Green Ford in the future More

Replace Steering Locking Mechanism I never like paying for dealer service because I think the prices are inflated, however after saying this, I am extremely pleased with the personnel a I never like paying for dealer service because I think the prices are inflated, however after saying this, I am extremely pleased with the personnel and the service. I had an appointment but dropped my car off the afternoon before and the person who checked me in called me about an hour later to let me know that a tech was still there and had already looked and analyzed the problem. I had my car back the next afternoon. Thanks Green Ford. More

Great Experience The store Manager Garrie of Green Lincoln is the best he is professional, Customers Service he is GREAT along with everyone else I came in contact wit The store Manager Garrie of Green Lincoln is the best he is professional, Customers Service he is GREAT along with everyone else I came in contact with while buying my new Lincoln. More