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Greene Ford Company - Service Center

Gainesville, GA

4.6
345 Reviews

345 Reviews of Greene Ford Company - Service Center

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August 21, 2023

Probably the fastest I’ve ever been an out of a dealership getting an oil change and tire rotation. Excellent service. More

by asfarmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dodson
Aug 21, 2023 -

Greene Ford Company responded

Thank you for choosing Greene Ford Company. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Blain Latty Service Manager blainlatty@hotmail.com

August 11, 2023

FAST AND FRIENDLY SERVICE EVERY TIME I COME IN, VEHICLE ALWAYS FIXED RIGHT AND ON TIME More

by BLAINLATTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodson
Aug 14, 2023 -

Greene Ford Company responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Greene Ford Company. Blain Latty Service Manager blainlatty@hotmail.com

August 08, 2023

Quick and professional service. Very pleasant and helpful staff Comfortable waiting area. Charges for service were reasonable. More

by RUBY.LEIGH
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rick Thompson
Aug 09, 2023 -

Greene Ford Company responded

Thank you, Ruby! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Greene Ford Company. Blain Latty Service Manager blainlatty@hotmail.com

July 18, 2023

The service dept was terrible . Not helpful at all . They treated us like we were an inconvenience to them . Will not be back More

by judythomsen
Service Communication
Recommend Dealer
No
Employees Worked With
Steve
Jul 22, 2023 -

Greene Ford Company responded

Judy, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Blain Latty Service Manager blainlatty@hotmail.com

June 23, 2023

The Momma Mobile needed its recommended service maintenance done and Greene Ford’s “The Works Package” always fills the bill. Fluids and filter changed, topped off, and vehicle lubed and checked o More

by LegacyDentist
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Bullister, Ms. Medina, Jason Dodson
Jun 24, 2023 -

Greene Ford Company responded

Thanks for sharing about your experience with Steven here at Greene Ford Company. We appreciate your business and hope to see you again soon! Blain Latty Service Manager blainlatty@hotmail.com

June 21, 2023

Started up the car and noticed dash lights flashing and dim headlights. Sure enough, the stock alternator died after 15 years of service. Dropped it off with Steve Bullister at Greene Ford Service Depart More

by LegacyDentist
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Bullister, Jason Dodson
Jun 22, 2023 -

Greene Ford Company responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steve and our team met your expectations. Thank you for choosing Greene Ford Company, we look forward to having you as a valued customer for many years to come! Blain Latty Service Manager blainlatty@hotmail.com

June 07, 2023

The sales and service departments have always been nothing but nice, great job, no complaints! More

by Sweetness47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Gurley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Vieira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grover Young, Jason Dodson
Jun 08, 2023 -

Greene Ford Company responded

Thanks for sharing about your experience with Greene Ford Company. We appreciate your business and hope to see you again soon! Blain Latty Service Manager blainlatty@hotmail.com

May 30, 2023

I had a great experience buying a car at Greene Ford. However, a negative experience with the service department. I was told that I should bring my car in before 9 am. I was a bit late and realized tha More

by kcharmdesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dodson
May 30, 2023 -

Greene Ford Company responded

Thank you for this feedback. We always strive to provide our customers with a top-notch experience, and we are sorry to hear that we fell short here. Thank you for bringing it to our attention! Please don't hesitate to reach out to us directly if you would like to discuss this matter in more detail. We would appreciate the opportunity to see if there is anything we can do to turn this around for you. Blain Latty Service Manager blainlatty@hotmail.com

May 31, 2023 -

kcharmdesign responded

Blain, I'm actually over it. And, I probably will come back and get my car serviced at Greene Ford. But, in this day and age, it surprises me that first, people display certain atttitudes that are clearly inappropriate and see no reason to hide, when they are representing a place of business. I mean, honestly, just hide your feelings and put a smile on your face, regardless of how you feel - whether you're having a bad day or feel like treating someone from another race disprespectfully. Otherwise, choose another profession that doesn't involve servicing the public. End of story.

April 28, 2023

Needed regular service with The Works Package done to my F-150 and got it scheduled with ease, waited on it, and received it back in a very timely fashion. She’s still running like she rolled off the assem More

by LegacyDentist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Bullister, Ms. Medina, Jason Dodson
Apr 30, 2023 -

Greene Ford Company responded

We are very happy to hear that Steve and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Blain Latty Service Manager blainlatty@hotmail.com

March 29, 2023

Steven was on the ball and advised us that new brakes were needed during our most recent maintenance done with them. It was easily scheduled and a great deal delivered with the Lifetime Brake Pad warran More

by LegacyDentist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diep Nguyen, Steven Bullister
Mar 30, 2023 -

Greene Ford Company responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Greene Ford Company. Blain Latty Service Manager blainlatty@hotmail.com

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