We found Greentree online tracking backwards from a Sienna we saw there. Everyone at the dealership treated us professionally and courteously. Pete, the salesman, was terrific—well informed, assertive but not pushy, knew his stuff, and even gave us a great recommendation for lunch. The manager, Jose, was very pushy in trying to sell his various add-ons, but we understood that is his job, and he, too, treated us courteously and with respect. Two hiccups. The second fob to the vehicle needed to be programmed, requiring a visit to the ‘off campus’ service department, and
couldn’t get done due to time
constraints. Secondly, there was included in the charges $199 to etch the windows with the VIN. We feel this should have been presented as an option, not an obligate charge. The sales room is fine, but the parking lot is hopelessly overcrowded with cars, making parking an issue (and necessitating the service dept. to locate 5 miles away. It was a long day—we scouted and bought the pre-owned Sienna in one day—but it was handled professionally and reasonably efficiently and with courtesy.