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Greenway CDJR of Florence
Florence, AL
442 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 442 reviews
June 16, 2020
nothing but trouble My Sales man was nice, the rest of the staff lied to me Tried to sell me the chevy for more than the bank would loan and the bank refused me afte My Sales man was nice, the rest of the staff lied to me Tried to sell me the chevy for more than the bank would loan and the bank refused me after accepting me and after I put 4 new tires because the four on the truck were bald and replaced the window wiper front and back were bad and added some other things More
by missvicki1015
Verified CustomerEmployees Worked With
Dont remember
Helpful June 12, 2020
Excellent service dept They are very courteous and Excellent service dept They are very courteous and knowledgeable staff. The service dept helps make you more knowledgeable about tour car or truck, Excellent service dept They are very courteous and knowledgeable staff. The service dept helps make you more knowledgeable about tour car or truck, plus the parts on them. More
by rolltidebama2009
Employees Worked With
Bryan Stratton
June 01, 2020
We had a good experience initially they day we bought our new truck. Then we had to return multiple times to bring paperwork to the finance department who kept telling us our income didn’t line up with what new truck. Then we had to return multiple times to bring paperwork to the finance department who kept telling us our income didn’t line up with what we put on the application. They literally couldn’t even add 2 W2s together to come up with an income amount. Then the truck starts ticking & the service department tells my husband that “they all do that,even the brand new ones” A brand new truck should not knock but we have an extended warranty so we aren’t too worried. Then we take the truck in for a head light replacement and oil change and when we pick it up they have us a bill. (Suppose to be free under extended warranty) but they somehow see in computer that we have free oil changes and take care of bill but tell us that they were suppose to give us a coupon book that is kept in glove box and is scanned everytime the warranty is used. So I go into the main dealership to talk to a manager & a lady asks me my name and walks to a general manger and says “ would you like to speak to so and so” and he blurts out “WHAT FOR?!?” So then (Gary,Greg??) comes over there and I tell him about the coupon book and he leaves me standing there for 10 minutes and goes and talks to another man and they print out a copy of the warranty agreement and he brings it to me. I say “I have this already & this isn’t what I need” He said “ well I don’t know what to tell you I don’t have a coupon book” so the general manager doesn’t even know what the so called “coupon book” you’re supposedly suppose to have to access warranty coverage is?? . & the service department says you have to have it but yet the managers don’t even know what it is???? This place is a joke. He was so rude and even laughed in my face at the end when I asked how I was suppose to get the coupon book and then he just walked away. But they KISS xxx if you are trying to buy a car. So the next time we need service and they ask for the coupon book what happens??? These people are clueless and my 5 year old could run a business better!!!! Never again will we buy anything from them & if anybody asks me I’ll let them know how rude they are. More
by Thulsey3307
Employees Worked With
Bryan Stratton
May 28, 2020
Poor service all around It started with the purchase which took all day. I showed up and at opening time ready to buy at listed price and left that evening finally after clo It started with the purchase which took all day. I showed up and at opening time ready to buy at listed price and left that evening finally after closing time. About mid-day, I told the salesman to have the truck washed and ready since we were waiting so long but that didn't happen and we left with soap still on the paint that evening. The truck has a vibration in the front end and I spoke to the salesman five days after purchase to have it looked at and they said it would be free... but then the Covid-19 lockdown happened. Now I call them after the stay-home order was lifted and they say it has been too long even though the truck only has 1000 miles on it. when I tried to call back I get sent to a voicemail box that is full and has an error message. I would not spend mine or your money ever again... too many good dealers out to waste your time here. More
by kyle80
Employees Worked With
Chase, Greg
May 12, 2020
Had an issue with work performed, thankfully Mike Fowler, service manager, went over and beyond after made aware of prior service complaint. If something isn’t right let Mike know, he gets 5 stars from us. service manager, went over and beyond after made aware of prior service complaint. If something isn’t right let Mike know, he gets 5 stars from us. More
by SomeCustomer
Employees Worked With
Bryan Stratton
May 09, 2020
Brought my Jeep in for service and recall Brian is very professional and good to work with , serviced my Jeep was timely ,and was considerate about the health of the workers and customers. Brian is very professional and good to work with , serviced my Jeep was timely ,and was considerate about the health of the workers and customers. More
by JBUTLER974
Employees Worked With
Bryan Stratton
May 02, 2020
Friendly employees,good service and reasonable rates. We were able to get an appointment at a good time and service was quick when we got there. were able to get an appointment at a good time and service was quick when we got there. More
by fentonfanatic1
Employees Worked With
Bryan Stratton
April 30, 2020
I had a great experience. Everyone was very thoughtful and kind. I will definitely bye my next vehicle from this dealership and refer my friends. and kind. I will definitely bye my next vehicle from this dealership and refer my friends. More
by deesolberg
Employees Worked With
Ted Edward's, Harry Armstrong, Jay Jackson , David Mayfield
April 21, 2020
David was very professional and worked hard to put me in the vehicle that I wanted. He made me feel welcome and was really down to Earth. the vehicle that I wanted. He made me feel welcome and was really down to Earth. More
by MICHEAL.RANDLE
Employees Worked With
David Mayfield
