Greenway Ford

I had a wonderful experience with this dealership twice in the past 3 years. My husband first bought his F150 at Greenway Ford in 2021 and I got my Escape on Christmas. ANDREW was the sales man that helped in the past 3 years. My husband first bought his F150 at Greenway Ford in 2021 and I got my Escape on Christmas. ANDREW was the sales man that helped me find the right car. He answered all my questions, he explained everything perfectly and honestly. If you are reading this review and you're planning to go to Greenway Ford to buy a car, ask for Andrew. He is the best. More

Shopping for a pre-owned late-model Corvette C8. Worked with one of the sales staff for about a week via phone, text, and email. We both agreed on the selling price and trade-in allowance. Only t Worked with one of the sales staff for about a week via phone, text, and email. We both agreed on the selling price and trade-in allowance. Only to find out the morning of my planned drive to the dealership that the C8 Corvette I was set to buy was being held "captive" by their sister dealership in Tampa, Veterans Ford. Veterans Ford didn't want to "release" the car to their sister dealership. This issue was never addressed by both the salesman and sales manager at Greenway Ford. They both gave me the impression that it was just a matter of getting the C8 Corvette from Tampa to their Orlando dealership. Needless to say, it was all time wasted. To rub salt in the wound, Veterans Ford wanted me to drive clear across to their location and buy the C8 Corvette directly from their dealership. Stir clear of both dealerships. Too bad I can only give one star as the lowest rating. I would go lower if one other than a star is available. More

The Greenway sales dept. is horrible! They are sharks that will do and say anything just to get a sale. They proudly present multi-point inspection reports that only shows yo is horrible! They are sharks that will do and say anything just to get a sale. They proudly present multi-point inspection reports that only shows you what they want you to know. When in actuality, they are hiding more severe issues with their vehicles. And as for management, they are no help at all! Their whole operation is a racket. Ford will NEVER get my business again thanks to Greenway. Save yourself the headache and go somewhere else to buy a vehicle. You'll thanks me later. More

Went there was told everything was good to come back tomorrow to pick but the car was told to swap the insurance and all next day came they text to tell not today now have a car with insurance at home a tomorrow to pick but the car was told to swap the insurance and all next day came they text to tell not today now have a car with insurance at home and one insurance at there lot and get told no worries just drive it without insurance until everything is all set on our end this dealer is a joke and the. Lie about what the vehicle comes a equipped with say back up camera apple car play and the it doesn’t have nothing sale people are great but the financial and back office is a joke More

If I could rate any lower I would definitely. Horrible experience of my life with this dealership. Finance rep McKenzie forged my signature in the last contract and lied to my husband and I about Horrible experience of my life with this dealership. Finance rep McKenzie forged my signature in the last contract and lied to my husband and I about being able to return the car if we weren't comfortable with the payments in which we went 2 days after and he stated that they could fix what's needed so we could be happy with the vehicle. Told us to write a list of the things that need to be fixed but we said we didn't want this car because it's too much and he said we weren't able to anymore after a month I went to check the contract and come to find out drive provided had no info on anything so we went to the office but he wasn't there so another rep printed and gave us a drive and that's when we found out he forged my signature. I can't believe they would do such a thing but he did and now I am stuck with a car I can't afford. To top it off I went in for a change of axel and it was supposedly fixed the axel still has problems but I'm so upset with the whole back and forth with them I am just dealing with it. I would NOT RECOMMEND AT ALL. More

So grateful for Gaylord Lawrance at Greenway Ford. He was honest and knowledgeable about lease buyout program. Made the whole process much easier! And Harry McKenzie in Finance Dept was patient with u He was honest and knowledgeable about lease buyout program. Made the whole process much easier! And Harry McKenzie in Finance Dept was patient with us as explained all our warranty options. Couldn’t have asked for a better experience!!! Thank you Greenway! More

I have nothing but regret with this dealership. I paid the dealership for a simple oil change and have had nothing but expenses, ruined pavers in my driveway and empty promises. The tech that ch I paid the dealership for a simple oil change and have had nothing but expenses, ruined pavers in my driveway and empty promises. The tech that changed the oil in my car spilled oil all over the engine, did not clean it and sent the car out. I was smelling burning oil for days before they figured out that the technician that changed my oil was incompetent. Then, the dealership sends out a Jim Rebera who never follows through with the work promised by the dealership. I now have oil stained pavers in my driveway and issues with my HOA because the dealership's technician did sloppy work. What's crazy is that Jim thinks that cleaning the pavers with Muratic acid is a good idea. That way, after he removes all color from the pavers and washes the acid down the driveway, the dealership can pay to replace my entire driveway. I have never seen such an unprofessional place of business. Jim stood in my driveway and made empty promises about not quiting until I was happy. Guess what? Jim just like the dealership and their management lied. I am still owed $150.00 that I paid for pressure washing the driveway. This dealership is xxxx. All I need is for them to fix what the sloppy technician did. More

I purchased a 2023 Mustang GT on 8/18/2023 where I traded in my 2019 Ford F-150. I kept checking with the company that I had financed my F-150 with to make sure it was paid off, but still to this date (9/19/ in my 2019 Ford F-150. I kept checking with the company that I had financed my F-150 with to make sure it was paid off, but still to this date (9/19/2023) it HAS NOT BEEN PAID OFF. My payment for the F-150 is considered late now and they have reported me to the credit agencies. I have called at least 15 times to my salesperson, the finance department, the employee they said was in charge of the payoff and I have not received a call back yet. I have texted my salesperson numerous times as well as my husband has texted him. He waits a week or so to respond to the text saying he will check in on this and WILL call us back. NEVER CALLS WITH RESPONSE. Last text message to him he finally replied 5 days later that he had taken 3 personal days and that is why he didn't call with an update. This is infuriating as well as COMPLETELY UNPROFESSIONAL. The best part is that they had my truck up for sale within 2 days of me trading it in! How can they sell it?? They have no title! It is still in my name and I am still legally responsible for the payment to the other finance company! I just searched online and it appears they have in fact sold my truck that I am still responsible for paying!! DO NOT SHOP HERE!! CUSTOMER SERVICE IS HORRIBLE. The only exception is Jasmine at the front desk. She was very helpful getting the name of who I need to speak with in regards to this. I will be looking into other actions I need to have this resolved. I am buying a house within the next few months and this hit on my credit for late payment has dropped my credit score and will result in me getting a higher interest rate when I finance my home. But that isn't your problem, is it GREENWAY FORD?? I regret ever coming to this dealership and trading in my truck. More

force sales. rood staff especially sales manager. cheaters speak with you try to sign contract with high amount. never gone here . they sold you preordered truck rood staff especially sales manager. cheaters speak with you try to sign contract with high amount. never gone here . they sold you preordered truck without your permission More

I am pretty upset with this dealership and I regret any agreement with this department. agreement with this department. More