Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Greenway Ford
Raytown, MO
218 Reviews
Greenway Ford: Your Ford Dealership in Raytown, MO
Greenway Ford is dedicated to meeting the needs and exceeding the expectations of our fellow drivers in Raytown, MO each and every day. That's why we provide new vehicles, pre-owned vehicles, commercial vehicles, a full-service menu, and specials and coupons. Find what you're looking for today at the dealer where the locals go.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 218 reviews
July 20, 2022
I will never again bring my Vehicles to your dealership agian for service, past three times were nothing but total disregard and respect to the customer not to mention the last time I was there, your servi agian for service, past three times were nothing but total disregard and respect to the customer not to mention the last time I was there, your service dept totally forgot about my F 150 waiting for a scheduled oil change for over 2 hours until I asked about it, then once it was done you failed to rotate the tires as part of the service. I bought both of my vehicles from your dealership sad that your service dept chases away customers. More
by John
Employees Worked With
Helpful June 12, 2022
Listing on Cars. com was “great deal”. They responded fast & let me know sale was pending. Seems “great deal” listing is a good attraction, because listing remained on com was “great deal”. They responded fast & let me know sale was pending. Seems “great deal” listing is a good attraction, because listing remained on Cars.com to direct traffic to dealer many days beyond “sold”. But they did contact me & respond immediately to my inquiry More
by Bam76er
Employees Worked With
May 22, 2022
I want thank Detra at Dick Smith Ford again for such great service. I have an after market car warranty and it isn't easy dealing with them at times. She is very diligent and committed in creating the b great service. I have an after market car warranty and it isn't easy dealing with them at times. She is very diligent and committed in creating the best experience for her customers!! Thanks, Mel More
by MP
Employees Worked With
May 22, 2022
Friendly, helpful, understanding and willing to help you explain the problem. Recognizes you as a returning customer. I have two Ford vehicles and there both older and l won't good quality mechanics to wor explain the problem. Recognizes you as a returning customer. I have two Ford vehicles and there both older and l won't good quality mechanics to work on them. More
by Williamslawrette
Employees Worked With
Laine
May 18, 2022
Went for an oil change with appointment and was told guy left early sorry. Came back another day and was told it would be 2 and a half hours they have no one doing oil changes. I walked out horrible custom left early sorry. Came back another day and was told it would be 2 and a half hours they have no one doing oil changes. I walked out horrible customer service no empathy from lady at service desk. Will never be going back. More
by STEVEDOT53
Employees Worked With
May 03, 2022
Jim was very knowledgeable and helpful. Very good buying experience. I will be back to see them next time I purchase a vehicle. Very good buying experience. I will be back to see them next time I purchase a vehicle. More
by United
April 26, 2022
If I could give a no star rating, I would. This place sold me a car with a platinum warranty that was explained to me as the “budget warranty.” While the most expensive, I was told that I woul This place sold me a car with a platinum warranty that was explained to me as the “budget warranty.” While the most expensive, I was told that I would not have any out-of-pocket expenses besides my payment until my payments were done. I took the car in for work on key fob that did not work for me or my salesman. I was not asked to bring both fobs until I got there for my appointment. They had the car for a full day and did no work on it. They put me in a rental for a second appointment for the fob. Again, no work done so I stayed in the rental. The second day, I called them at 3:30p. They seemed unaware of it. I got there an hour later and the general manager and service advisors swore the mechanic had tested them and they were fine. I was told they replaced one. The fobs still only worked occasionally and forget using a panic button to find your car. I waited two or three times for an hour or more in the waiting room for appointments. Service said they didn’t know I was coming and didn’t know what I wanted done. A simple oil change takes 2 hours of my time. When I took it in for the 15K maintenance, I was charged $191 for a fuel injection clean. It should not have needed that. No one would listen to me about my warranties. I was not called nor informed about the expense. Remember that super duper platinum warranty? It didn’t apply to this. I spoke with several people who claimed to be managers. Two promised a refund. The fourth said no refund. One said I should not have paid it. They were holding my car for ransom. I asked to cancel the warranties. I was offered 70% of what I paid plus a $50 cancellation fee for each part of the warranty. I never even used the extended warranty as everything was covered under the factory warranty. I was offered repayment for an $80 oil change but gave up after 3 weeks of waiting. I ended up trading in my fully warrantied car for a different make at a dealer a half hour from my house. Talking to others, this is not an anomaly but a standard of practice for them. They are named Dick Smith Ford for a reason. More
by yuvgotmele
Employees Worked With
March 29, 2022
They just tried to sell sell and not explain the big hassle it is to get something done once you pay for a package hassle it is to get something done once you pay for a package More
by Emma
March 23, 2022
Easy to work with for online/phone deal. Everything as expected when I arrived to purchase car and everyone was very nice, especially Wayne. Still took too long to sign papers and financing Everything as expected when I arrived to purchase car and everyone was very nice, especially Wayne. Still took too long to sign papers and financing. I don’t think my wife will buy another car at a dealership. Wants to try Carvana to see if quicker. More
by mcobb20
Employees Worked With
