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Greenway Kia East

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.2
2,987 Reviews
Greenway Kia East is a full-service new and pre-owned car dealership in Orlando, Florida that proudly caters to drivers from nearby cities like Oviedo, Waterford Lakes and beyond. Our goal is to deliver a superior car shopping and service experience to every customer.
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8701 East Colonial Dr

Orlando, FL

32817

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Showing 2,987 reviews

August 06, 2024

The single most dishonest group of people I have ever encountered. I bought a car 6 weeks ago, they have tried to weasel out of every promise they made. They still haven’t paid off the trade in, every ti More

by logan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Dukes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Salah mani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Urdaneta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa, Jorge Chavez, Jairo Paez, Ayoub Lazaar
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Aug 19, 2024 -

Greenway Kia East responded

Logan, this is very concerning to hear and certainly not the experience we aim for. We apologize for any inconvenience caused and would like to address these issues promptly. Please reach out directly so we can resolve this matter as soon as possible. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

August 05, 2024

YOU COULD NOT HAVE HIRED A WORSE EMPLOYEE! BUDDY IS AGGRESSIVE, DISMISSIVE AND NOT AT ALL CONCERNED WITH ANYTHING BUT THAT COMMISSION! ID WALK FOREVERRRR BEFORE I LET HIM SELL ME A SINGLE TIRE More

by tedison2308
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andres Urdaneta
1.0
This rating includes all reviews, with more weight given to recent reviews.
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August 05, 2024

Guy should probably not work as a customer facing employee if he doesn’t know how to speak to people More

by Kristoffer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andres Urdaneta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Greenway Kia East responded

I sincerely apologize that you didn't receive the five-star service we expect for all of our guests. I understand that you're frustrated, but I would be grateful for the opportunity to speak with you about this directly. Please consider contacting me directly. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

August 05, 2024

Excelente servicio y gran ayuda a la hora de tomar la decision, buena ayuda a la hora de escoger More

by Ddd1972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jairo Paez
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Aug 05, 2024 -

Greenway Kia East responded

Felicidades por su nueva compra de Greenway Kia East! Gracias por elegir hacer negocios con nuestro equipo. Disfrute de su vehículo!

August 05, 2024

Horrible service I would never buy any vehicle from this dump can’t even be honest More

by Yoda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose Navedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Urdaneta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Iderson Elliassaint
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yoannel Gandia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : luis Monroy, Jeffry Moukarzel, Nicolas Santiago, Ke Wu
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Aug 19, 2024 -

Greenway Kia East responded

I am sorry to see the low rating, as customer service is our priority. If you're willing, I would like to learn a bit more about your visit and see what I can do to help. Would you please contact me when you have the chance? Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 04, 2024

Service took to long , and they don’t have a lot to choose from when it comes to entertainment or food , just vending machines and the tv was off, also waiting area is not that big. More

by ALEX1132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : oludare Baloye
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Aug 19, 2024 -

Greenway Kia East responded

We appreciate your feedback. We're sorry to hear that the service took longer than expected and that our amenities didn't meet your needs. We'll take this into consideration as we work on improving our waiting area experience. If you have any further suggestions or concerns, please reach out to us directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 04, 2024

Fin was very helpful and kind. The oil change only took 40 minutes, which was faster than expected. Overall, great experience! More

by Andreas Entschev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Greenway Kia East responded

Andreas, we're delighted to hear that Fin provided excellent service and your oil change was quick at Greenway Kia East. Thanks for sharing your experience!

August 04, 2024

Very professional , they know what they're doing and they get it done and they listen to you needs More

by PACHOTGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Greenway Kia East responded

Thanks for the kind words about our service at Greenway Kia East! It's always our pleasure to keep you informed throughout each visit. See you down the road!

August 04, 2024

One ,two,three out the door. I wish I got my car washed maybe next time. More

by ANTMASZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Greenway Kia East responded

It was our pleasure to assist you. Thank you from all of us here at Greenway Kia East!

August 04, 2024

Professional, the labor rate is too expensive! I Could never get service on phone to get an update on my vehicle. More

by HOUSELOGIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Aug 19, 2024 -

Greenway Kia East responded

We appreciate your feedback and are glad to hear you found our team professional. However, we apologize for any inconvenience caused by our labor rates and difficulty in reaching service updates. Please feel free to contact us directly so we can address these concerns further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

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