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Greenway Kia East

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.2
3,123 Reviews
Greenway Kia East is a full-service new and pre-owned car dealership in Orlando, Florida that proudly caters to drivers from nearby cities like Oviedo, Waterford Lakes and beyond. Our goal is to deliver a superior car shopping and service experience to every customer.
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8701 East Colonial Dr

Orlando, FL

32817

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Showing 3,123 reviews

September 08, 2024

It took an hour to get ahold of the service department to get an update. More

by CIERRA.HILL021004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Greenway Kia East responded

Reviews like this are hard to receive, but they help us improve for future guests. If you would like to share anything further, I'm available to discuss your experience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 07, 2024

Everyone super nice and professional. Timely communication. Shebly did great during my check in calls to make sure my questions were addressed. More

by ALBA.LUGO1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Greenway Kia East responded

Thank you for the positive feedback, Alba! We're glad to hear Shebly and our team at Greenway Kia East provided timely communication and professional service. We appreciate your support!

September 07, 2024

Muy bueno amables y de agradesimiento su labor de trabajo al publico satifactorio contenta con ellos More

by yazminperez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mickey, Jorge Chavez
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Sep 09, 2024 -

Greenway Kia East responded

Yazmin, su satisfacción es nuestra mayor prioridad! Gracias por hacer negocios con el equipo de Greenway Kia East. Tenga un gran día!

September 07, 2024

I paid cash for my vehicle June 25,2024. Was not allowed to sign any paperwork stating I bought the vehicle while at the dealership. No online documents were ever sent from Greenway East KI More

by brighthours
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hicham Belharsa
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Greenway Kia East responded

This situation is very concerning, and I apologize for any inconvenience you've experienced. We should have handled this process more efficiently, especially given the time that has passed since your purchase. Please reach out to us directly so we can speak directly and ensure you receive the proper paperwork. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

September 07, 2024

Fin is professional, helpful and pleasant to work with. The waiting room is comfortable and everyone is friendly. More

by AJHOLOBYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Greenway Kia East responded

We're delighted to hear you had a great experience with Fin and the team at Greenway Kia East. Thanks for sharing your feedback!

September 06, 2024

They didn't have the parts ready to fix my car for a recall even though I made the appointment weeks in advance. More

by erics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Greenway Kia East responded

I sincerely apologize for the inconvenience you experienced at your recall appointment. Our team is committed to seamless, comprehensive service, and it's disappointing to hear that we didn't have the parts ready despite scheduling in advance. Please reach out at your earliest convenience so we can ensure you receive the proper assistance moving forward. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 05, 2024

Josh was great. Very helpful and pleasant. Everyone was very accommodating. My KIA was fixed in a short time and all works well. Thank you More

by BRITRANDI2749
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Greenway Kia East responded

Brit, we're delighted to hear Josh and the team at Greenway Kia East provided such helpful service. Thanks for sharing your experience!

September 05, 2024

lies over lies, car with accident report, was denied when I ask, they tell me one interest rate at the beginning, different at the time of signing, credit report run more that 6 times, when they tell me it More

by esteban.e.echeverri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
kevin
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Sep 17, 2024 -

Greenway Kia East responded

This feedback is very concerning to receive. We strive for straightforward communication and transparency in all our dealings, so it's disappointing to hear about your experience. We'd like the opportunity to address these issues directly with you. Please reach out at your earliest convenience. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

September 05, 2024

The prices are a total rip off. $49 to take a nail out of a tire. Quoted me $320 to repla ce door latch on passenger side that someone pulled off. Had it done at Collison Caliber f More

by SUMRALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Greenway Kia East responded

We appreciate your feedback and are sorry to hear about your experience with our pricing. We strive for competitive rates, but it seems we missed the mark here. If you have any further concerns or would like to discuss this matter in more detail, please reach out to us directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 04, 2024

Alu was very unprofessional called me at inappropriate times was rude demanding and very disrespectful and unprofessional More

by dawnmariemadalone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
oludare Baloye, Liam Baker
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Sep 17, 2024 -

Greenway Kia East responded

We apologize for the negative experience you had, Dawn. This behavior is not acceptable, and we will address it internally to ensure it doesn't happen again. If you'd like to discuss this further, please reach out at your convenience. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

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