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Greenway Kia East

Orlando, FL

4.2
2,991 Reviews
Greenway Kia East is a full-service new and pre-owned car dealership in Orlando, Florida that proudly caters to drivers from nearby cities like Oviedo, Waterford Lakes and beyond. Our goal is to deliver a superior car shopping and service experience to every customer.
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8701 East Colonial Dr

Orlando, FL

32817

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Showing 2,991 reviews

June 07, 2024

People was friendly but it took to long for my appointment , Got there at 10 am and left at 2 pm More

by MORRISFLOYD13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Westberg
Jun 07, 2024 -

Greenway Kia East responded

Thank you for reviewing Greenway Kia East! We hope to see you again down the road!

June 06, 2024

Bought a car and paid over 38,000 dollars and it’s worth 20000 dollars. Been super scammed by Kia. Basically I am under by $18,000 and they do not care More

by Joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hicham Belharsa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Salah mani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yoannel Gandia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Greenway Kia East responded

Joey, I'm sorry to hear about your experience. We never intend for our customers to feel taken advantage of and I would like the opportunity to discuss this further with you. Please reach out when you can so we can address your concerns directly. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

June 06, 2024

I was told with a 844 fica score I could not lease this car and I could not get outside lending. Had to go thru Kia finance America . Wanted to back out of the deal and they wouldn’t give us our trades bac More

by Ladybuckeye5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jorge Chavez
Jun 26, 2024 -

Greenway Kia East responded

We apologize for the frustration and inconvenience you experienced with your financing options. This situation is certainly not reflective of our standards, and we would like to understand more about what happened here. Please reach out directly so we can discuss this further and work towards a resolution. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

June 06, 2024

***Buyer Beware*** This dealership WILL NOT help you with anything once they have your money. I have tried contacting the General Manager on 20+ occasions by both email and phone without a single response or More

by Kirk Turner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hicham Belharsa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Jun 26, 2024 -

Greenway Kia East responded

Kirk, I'm genuinely sorry to hear about your frustrating experience. We strive for excellent customer service and it's clear we've fallen short here. I assure you that we do care and want to resolve this issue — I will reach out directly so we can address it promptly. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

June 06, 2024

Fin was very accommodating, the service for the recall was prompt and the service center was comfortable. More

by NESHEA GRIFFIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Greenway Kia East responded

Neshea, we're glad to hear Fin and our team at Greenway Kia East provided prompt service for your recall. Thanks for the positive feedback!

June 05, 2024

Josh was the best customer service person I have ever encountered!!!! He took service to a whole new level!! More

by Hatfieml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Greenway Kia East responded

Thank you for the fantastic feedback! We're delighted to hear that Josh provided exceptional service at Greenway Kia East. We appreciate your support and look forward to serving you again!

June 04, 2024

No communication for 2 weeks. I had to email the service manager to get a call back. More

by JULIORACEVEDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Greenway Kia East responded

Hi Julio - I am sorry to see the low rating, as customer service is our priority. If you're willing, I would like to learn a bit more about your visit and see what I can do to help, so I will search for your contact information as soon as possible. Thanks, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

June 04, 2024

The person in charge of our service was incredible. He made sure that he heard all of the problems that I’ve been having since the car started and did the most for us to ensure that we were happy with More

by JAZZMINI904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Greenway Kia East responded

We're delighted to hear that our team at Greenway Kia East went above and beyond to address your concerns and ensure you were satisfied. Thank you for sharing such detailed feedback, it means a lot to us! Safe travels ahead!

June 04, 2024

Este es segundo Kia Soul y he tenido mala experiencia con esos autos. Son malos. More

by ANTONIA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Greenway Kia East responded

Antonia, es decepcionante leer que no está satisfecha con su experiencia. Me gustaría recibir su feedback y, si le parece, discutir su visita a detalle. Puede contactarme directamente, por favor. Gracias, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

June 04, 2024

Great service experience keeping me informed about the status and met all expectations. I would highly recommend Greenway to all of my friends and family. More

by BRETTMYERS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Westberg
Jun 05, 2024 -

Greenway Kia East responded

Brett, we're delighted to hear you had a great service experience with us at Greenway Kia East! Thanks for recommending us to your friends and family.

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