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Greenway Kia East

Orlando, FL

4.2
3,135 Reviews
Greenway Kia East is a full-service new and pre-owned car dealership in Orlando, Florida that proudly caters to drivers from nearby cities like Oviedo, Waterford Lakes and beyond. Our goal is to deliver a superior car shopping and service experience to every customer.
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8701 East Colonial Dr

Orlando, FL

32817

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Showing 3,135 reviews

March 08, 2024

I was told my car was under recall and under warranty and neither one fixed the engine!! The car would stop working while driving and your company doesn’t see that as a hazard!!??I asked in order for the rec More

by tonirosa69
Recommend Dealer
No
Employees Worked With
Gina Carpio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Westberg
Mar 13, 2024 -

Greenway Kia East responded

Toni, we're really sorry to read about your experience. Safety is our top priority and we never want any of our customers to feel unsafe or unheard. It's clear that there has been some miscommunication here, which we'd like the opportunity to correct. We take all recalls very seriously and would appreciate the chance to discuss this with you further so please reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 06, 2024

Horrible service, after waiting 3hr they told me that if the computer don't show the problem they can't do anything even though my light from the telluride come and goes (Forward collision breaking light) More

by Luis A. Ortiz
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby Bishop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Greenway Kia East responded

Luis, I'm sorry to read about your experience. It's important that we address any issues you're having with your vehicle and it sounds like this wasn't handled properly during your visit. I'd appreciate the opportunity to look into this further for you - please reach out at a time convenient for you so we can make things right. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 04, 2024

Experience with sales team and finance manager was good. Only thing is that it took 6 hours and my financing was already lined up with my credit union when I walked in. Took way too long(10am-4pm). Good exp More

by cdmccoy3rd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luigi Nicoloso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Greenway Kia East responded

I'm glad to know that you had a good experience with our sales team and finance manager, but I apologize for the lengthy process. We understand how valuable your time is and will certainly take this feedback into account as we strive to improve. If there's anything else you'd like to discuss or if there are any other concerns, please don't hesitate to reach out directly. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

March 03, 2024

He was able to explain what the Synthetic Oil was, and was quick with his work and understood what needed to be. More

by HOWLINGWOLVES04
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez
Mar 04, 2024 -

Greenway Kia East responded

We're glad to know our team at Greenway Kia East was able to provide you with a quick and informative service experience. We appreciate your feedback!

March 02, 2024

They didn't fix the problem. No one spoke with me about it when I picked the car up, just handed me the keys. So when I drove home and realized at least one of the three things I More

by MICHELLEHUDJUSTER
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know, I was just handed keys then they walked away
Mar 02, 2024 -

Greenway Kia East responded

I'm sorry to hear about your experience. It's important that our customers are kept informed and receive all necessary paperwork, so it's concerning to see we've missed the mark here. I understand your worry regarding the other two issues with your car - let's get this sorted out together. Please reach out at a time convenient for you so we can address these concerns directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 02, 2024

The people who did the work on my car left a very sharp blade on my daughter's sit. We almost had a terrible incident. You need to be more careful when dealing with people's cars! More

by paulogapp
Recommend Dealer
No
Employees Worked With
Shelby Bishop
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Bishop
Mar 05, 2024 -

Greenway Kia East responded

Safety is our top priority and I'm really sorry to read about this incident. We'll certainly address this oversight with the team involved, but I'd also like to discuss your experience with you directly if possible. Please reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 02, 2024

The dealership responded to my request promptly. Even though I had to wait for the arrival of the engine to be able to receive a rental car to use as a means of transportation, the dealership kept m More

by ljovac
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Bishop
March 02, 2024

Excellent dealership and people. Carlos was very helpful and dedicated in all the aspects of my decision More

by rojivalo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simon Dib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrien Dickson
Mar 04, 2024 -

Greenway Kia East responded

We're glad to know that Carlos was able to assist you throughout your decision-making process at Greenway Kia East. Thanks for the positive feedback!

March 01, 2024

I was fifteen minutes early and they got right on my car. I was out in less than an hour. Good job More

by Ladydy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Greenway Kia East responded

Thank you for the review! We appreciate your business and hope to see you again at Greenway Kia East!

March 01, 2024

I took my car in to lookat a defective radio and two recalls. Recalls were done and I will get a new radio soon. Just waiting on the dealership to call for a new appointment to get the radio replaced. More

by frankakadar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Greenway Kia East responded

Frank, it's great to know that we could assist with your recalls at Greenway Kia East. We'll be in touch soon about the radio replacement appointment. Thanks for your patience!

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