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Greenway Kia East

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.2
3,091 Reviews
Greenway Kia East is a full-service new and pre-owned car dealership in Orlando, Florida that proudly caters to drivers from nearby cities like Oviedo, Waterford Lakes and beyond. Our goal is to deliver a superior car shopping and service experience to every customer.
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8701 East Colonial Dr

Orlando, FL

32817

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Showing 3,091 reviews

September 12, 2023

quick simple and easy process! Got an oil change Monday and it was super speedy and accurate! More

by Christian Flowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Sep 12, 2023 -

Greenway Kia East responded

Thank you for choosing Greenway Kia East, Christian! We are glad to hear that our team provided quick and efficient service.

September 12, 2023

Service professionals always courteous and proficient. Customer service is inherent in every single step of the service process, from calling in to make service appointment all the way to final check out More

by LOUISE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Sep 12, 2023 -

Greenway Kia East responded

Louise, we're delighted to know that you've had such a positive experience with our service team at Greenway Kia East. We strive for proficiency and courteousness in every step of the process. Thanks for your feedback!

September 12, 2023

Would not recommend. Dishonesty. Majority of the employees are not friendly and very lazy. Horrible More

by SoulJah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby. Joshua. Gina
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Sep 12, 2023 -

Greenway Kia East responded

Providing exceptional customer service is our priority, and I'm very sorry if we missed the mark in your experience. I'd appreciate the opportunity to address your concerns and understand how we can improve. Please consider reaching out to me directly when time permits. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 12, 2023

The service department has always been a great experience for me. The work is always completed in a reasonable amount of time. More

by ANITALEAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt service
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Sep 12, 2023 -

Greenway Kia East responded

We're glad to know you've consistently had stellar experiences with our service department at Greenway Kia East! We always aim for efficiency in our work — thanks for the positive feedback!

September 11, 2023

I had to bring a car under warranty back for service 4 times, towing it three times because the transmission failed. Each time it was brought back engines lights on, the dealership they could find no issu More

by Brewins0828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
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Sep 12, 2023 -

Greenway Kia East responded

We're sorry to read your transmission has failed several times. Our team aims for thorough diagnostics and repairs, and we can understand your frustration regarding the unresolved issues. I would like to step in and see if there's anything I can do. Please reach out as soon as you can so that we can discuss these concerns together. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

Sep 12, 2023 -

Brewins0828 responded

It would been good to hear from a manager when i asked to talk to one several times through this ordeal. Each time i asked, I should not have to leave a bad review online to speak to someone in charge.

September 11, 2023

Kiarah came through to accommodate my appointment within less than 48 hours. Thank you very much! More

by jamessthilaire2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh and service department folks
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Sep 11, 2023 -

Greenway Kia East responded

Thank you for the review! We appreciate the kind feedback about Kiarah and hope to see you again at Greenway Kia East!

September 11, 2023

Tremendous flexibility in accommodating my appointment. Was very happy to be out within one hour. More

by jamessthilaire2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh and service department folks
Report | Print
Sep 11, 2023 -

Greenway Kia East responded

Thank you for the review, James! We are so glad to hear that you had a successful experience working with the Greenway Kia East team. Drive safely, and we hope to see you back!

September 09, 2023

Excellent experience we truly value Carlos and the overall level of service. Thank you Robert More

by LMR120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
carlos
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Sep 11, 2023 -

Greenway Kia East responded

Thank you for sharing a great review! We appreciate your business and we hope to see you again at Greenway Kia East. Drive safely!

September 09, 2023

The brand new car that we bought was given to us without being properly cleaned. It was dirty and still had lots of sticky. Stuff on it from the tape that they had removed. More

by Letty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not even sure of the person's name.
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Sep 12, 2023 -

Greenway Kia East responded

I'm sorry to learn that your new car was not delivered in the pristine condition we aim for. We understand how important it is to have a clean and ready vehicle upon purchase. Please reach out so we can make this right for you. Thank you, Joseph Mnassa - General Manager - youssefmnassa@greenwayauto.com

Sep 25, 2023 -

Letty responded

I would love to give you the opportunity to make this right however it I have attempted to contact you in the last 2 weeks but you have not responded.

Sep 25, 2023 -

Letty responded

I would love to give you the opportunity to make this right however I have attempted to contact you in the last 2 weeks but you have not responded

September 09, 2023

It was a very easy car software upgrade and oil change when you made online appointment about 1 month ahead. More

by THDUONG01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Report | Print
Sep 11, 2023 -

Greenway Kia East responded

We're glad to know that your car software upgrade and oil change went smoothly at Greenway Kia East. Thanks for planning ahead with us, we appreciate it!

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