Greenway Kia East

I just had my initial service for my KIA at this dealer and could not be happier with the service. Matt took care of me and he answered all my questions and concerns and provided additional information on and could not be happier with the service. Matt took care of me and he answered all my questions and concerns and provided additional information on future service requirements. He was also kind enough to provide discount coupon for my oil and tire rotation which was great. I had an appointment and was in and out within the hour so it was very convenient. I will be back for sure ;) More

Started out ok. Internet sales. Good communication. Good pricing. When it came time to pick up and do the deal, things got weird. I gave the sales guy two days I cou Internet sales. Good communication. Good pricing. When it came time to pick up and do the deal, things got weird. I gave the sales guy two days I could come. No preference given back to me. I pick a day, "sounds good" is all that comes back to me. Day before, he informs me he won't be there, but someone will help me. Ok, seems like he knew that when I offered the two days but didn't say anything. When I show up to pick up, they can only find one set of keys. I told them when I was coming, so it shouldn't have been a surprise. Sales guy said it had come in off the truck and he had the keys. Both of those statements ended up being false, I guess. He only had one set of keys and the car had 750 miles on it. The helper said it was a dealer trade and they drove it here.... Well, did it come in on a truck or not? Also, why is there a water bottle in the door in the back seat? Did the dealership use it as a shuttle? Was someone joy riding in it? The center console has a stain in it. I am suspicious. It was a cheaply priced car, but none of this seemed right. Took forever to get in to see the finance guy. That was a treat. First, he misquoted the payment amount. He quoted me a number that was $17 higher than it should have been. Then, he tried to sell me the extended warranty by saying the payment would only be $10 more per month. This was before I figured out he was already $17 too high to begin with. So it was really $27 more. I asked how much the extended warranty was, show me the number. He doesn't do it till we are almost finished. Turned out it was almost $4000. So I stop and get out my spreadsheet app. Give me the amounts, the term and the rate. Oh, I see, if I buy the warranty, I get a lower rate too. Also, where did this extra $800 amount come from? We started all over. That is when I figured out the initial payment quote was $17 too high. I also learned that buying the warranty lowers the rate (so the bank must take a cut, in my experience). After starting over, he switches banks, takes the $800 extra off and I end up with a payment $55 less than where he wanted me to be. I don't have the warranty, but I am ok with that. He tossed a USB memory drive at me and says have a nice day. When I get home, I realize it doesn't include everything I signed. Now, the key. I live outstate and vacation home here. I flew down to do this deal so I wouldn't have to take up a day over spring break. Well, I had to burn a day over spring break to come get a new key programmed. Told the sales guy I had a 10am appointment, will you be there and help me get the rest of my documents? Sure, he says.. Well, I show up, sales guy doesn't start till 11. Since I had received the welcome letter from the bank and the amounts matched my expectations, I left. Never met the sales guy. More

Super excited about the time I had to wait . fast and great customer service support. fast and great customer service support. More

Shelby and the dealership always does a great job for me. Keeps me informed and on the stated time Keeps me informed and on the stated time More

This dealership has been great to work with. This is my second Kia with this dealership This is my second Kia with this dealership More

Great Great will be going back for service on my vehicle when I need more work done when I need more work done More

Liam was my salesman. He did a great job finding what I really wanted. He was patient and understood I was not going to just settle. He did a great job finding what I really wanted. He was patient and understood I was not going to just settle. More

Excelent and rapid service. Excelent personel which réflex in a good job.. II reccommend KIA Services. Excelent personel which réflex in a good job.. II reccommend KIA Services. More

It was very clean and had access to snacks and water. Carlos welcomed me as soon as I walked in and kept me informed the whole time. Very pleasant experience Carlos welcomed me as soon as I walked in and kept me informed the whole time. Very pleasant experience More

I had to contact myself to get updates on my car. And I was told parts were pending and then in the evening I was told the car was ready and I had no choice but to pick the car up after hours even th And I was told parts were pending and then in the evening I was told the car was ready and I had no choice but to pick the car up after hours even though I was working until 8 pm because they would not extend the rental More