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Greenway Kia East

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
4,005 Reviews
Greenway Kia East is a full-service new and pre-owned car dealership in Orlando, Florida that proudly caters to drivers from nearby cities like Oviedo, Waterford Lakes and beyond. Our goal is to deliver a superior car shopping and service experience to every customer.
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8701 East Colonial Dr

Orlando, FL

32817

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Showing 4,005 reviews

May 30, 2024

Great service as always. My go to Kia dealership. Always communicative and willing to help. More

by BREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Greenway Kia East responded

Thank you for reviewing Greenway Kia East! Thank you for your business and have a great day!

May 30, 2024

I was charged way too much for my repair and it took 4 hours for me waiting there I would never bring it back there again they were no help trying to contact my insurance company I am still working on my More

by PNESTERK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
2.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez, Mathew Westberg
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May 31, 2024 -

Greenway Kia East responded

We apologize for the inconvenience and frustration you experienced with your repair. It's disappointing that we didn't meet your expectations, especially regarding communication with your insurance company. Please feel free to reach out if you'd like to discuss this further - I am always here to help. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 29, 2024

From the minute, I bought the car all the way through several maintenance appointments. Kia Greenway East has been fabulous! The staff is insanely, friendly, punctual, communicative. And helpful! More

by KRISTINSOL811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Greenway Kia East responded

Kristin, we're delighted to hear that you've had such a positive experience with our team at Greenway Kia East! Thanks for sharing your feedback!

May 29, 2024

Best adviser I’ve work with. Matt was very knowledgeable and helpful. Thank you Matt More

by BRIANMARTINEZGROUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
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May 29, 2024 -

Greenway Kia East responded

Here at Greenway Kia East, we are always thankful for positive feedback from our customers. Thank you for commending Matt for his standout service. See you next time!

May 29, 2024

I was informed on what would be needed to complete the recall notice and the part was ordered and a return appointment made to complete the process which was completed successfully. More

by Psmith900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember the name of the employee
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May 29, 2024 -

Greenway Kia East responded

Thanks for sharing your experience! We're glad to hear that the recall process was handled smoothly and efficiently at Greenway Kia East. If you need anything else, feel free to reach out!

May 29, 2024

One of the doors were no closing, they fixed the problem but took of the paint from the door. I asked for the pictures taken when my car arrived to their place but they didn’t send them. Also when I bought More

by Johanna Hidalgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
One of the doors were no closing, they fixed the problem but took of the paint from the door. I asked for the pictures taken when my car arrived to their place but they didn’t send them. Also when I bought the car they offered me four Magic TICKETS But di
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May 31, 2024 -

Greenway Kia East responded

Johanna, I'm sorry to hear about your experience with the door and the missing tickets. We strive for excellent customer service and it's clear we fell short here. I'd like to help resolve these issues if you could reach out directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 29, 2024

Customer service is very bad, communication is not clear, you are charged for insignificant minor things. More

by MERK2JY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
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May 31, 2024 -

Greenway Kia East responded

We apologize for the poor customer service and unclear communication you experienced. It's important to us that our customers feel valued, and we regret any inconvenience caused by minor charges. Please reach out so we can address your concerns directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 29, 2024

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by JDELCASTILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
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May 29, 2024 -

Greenway Kia East responded

Thank you for reviewing Greenway Kia East!

May 29, 2024

Experience was Great, Thank you for the ride to and from the dealership. That made life easier. More

by el68en
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Greenway Kia East responded

We're grateful to have you as a Greenway Kia East customer, El68en. Thanks for the review!

May 29, 2024

This was teh absolute worst experience I have ever had. I was sold a car that had to be put in the shop twice within 3 weeks of purchase. I was sold a service agreement that I did not need because the car More

by tesmith7643
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hicham Belharsa, Alfredo Infante Perez
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May 30, 2024 -

Greenway Kia East responded

I apologize for the frustrating experience you had. It's concerning to hear about the issues with your car and service agreement, as this is not how we aim to conduct business. I would like to address these concerns directly and try to make things right. Please reach out at your convenience so I can assist you further. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

May 30, 2024 -

tesmith7643 responded

Mr. Mnassa, Thank you for the response. The issues that I had with the car after the purchase were frustrating as I did not plan on having to spend $1200 within 3 weeks of purchasing the car. However, I knew I was purchasing a used car and that came with risks. I am mostly disappointed with the service contract cancellation that was said to happen and 2 months later it still has not happened. I literally had to go directly to the warranty company who stated they sent something to you guys yesterday regarding the contract. To this day, I still say I should have walked away when I first walked out the door and kept my 2021 Chevy LTZ, but that’s a decision I have to live with. At this point any assistance you can provide will be greatly appreciated, but I personally do not wish to step inside your establishment again.

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