Greenway Kia East

My service took 6 hours to complete. I scheduled an appointment for a recall to replace a fuse, and used a coupon for an oil change, tire rotation, and car wash. I was informed the fu I scheduled an appointment for a recall to replace a fuse, and used a coupon for an oil change, tire rotation, and car wash. I was informed the fuse was not in stock and we had to wait for one to be delivered. I SPECIFICALLY SCHEDULED THE APPOINTMENT FOR THIS ITEM AND YOU DIDN'T CHECK TO SEE IF IT WAS IN STOCK FIRST? Without a lift or special tools I could have done this job myself in half the time. The porter wasn't available, this was the main reason I used to come to this dealership. No one knew where the porter was. I had to take an Uber so I could attend a meeting. Further increasing overall cost. I noticed multiple fees, like document retention and shop fees. Further inflating the cost. Interestingly enough, I stopped coming to this dealership when I wanted to claim warranty on my tires i bought here and was denied because I didn't have receipts and the dealership did not have records dating back to when I bought the tires. Discount Tire Co has all my records from a decade ago and I never had this problem with them, or had to pay a fee for this. If it were not for the recall, I never would have come back. Picked up my car, and it had not been washed. So 6 hours and you still didn't complete everything. I hope the oil was actually changed and the tires rotated. Will continue to avoid this dealership More

Shelby was nice and straightforward. Getting car serviced was a pleasant experience here. I will use them again. Getting car serviced was a pleasant experience here. I will use them again. More

Matt was a gem to work with. He is very personable and was very attentive to trying to fix Al my issues that I had with my suv. I will highly recommend him to anyone who needs se He is very personable and was very attentive to trying to fix Al my issues that I had with my suv. I will highly recommend him to anyone who needs service done in this department. More

they always are on top of everything and keep the client informed... very clean and smells good informed... very clean and smells good More

Good awesome. I love how they wash my car and the service was fast. Awesome I love how they wash my car and the service was fast. Awesome More

Shelby was great. I know it is salesman job to offer you a new car but when I might only have money for a new car to me I don’t want to be bothered. Thanks. I know it is salesman job to offer you a new car but when I might only have money for a new car to me I don’t want to be bothered. Thanks. More

Very caring and genuinely interested in the needs of their customers. Pleasant and respectful staff. The dealership is clean and well maintained. Always a pleasure whenever I have to visit the dealershi their customers. Pleasant and respectful staff. The dealership is clean and well maintained. Always a pleasure whenever I have to visit the dealership. More

Service was pretty quick around 2 hours. Workers are a little slow and quiet. They don’t have the best attitude. Workers are a little slow and quiet. They don’t have the best attitude. More

The staff is very courteous and professional. The time spent at the dealership was as expected. The time spent at the dealership was as expected. More

Excellent service and appreciation for my business. Everyone treated me with kindness and respect throughout the process. Everyone treated me with kindness and respect throughout the process. More