Orlando Kia East - Service Center

It has great service and very good communication I was advice of everything my car needed and what I wanted done. advice of everything my car needed and what I wanted done. More

I had an excellent experience at the dealership. Simon and the entire team were extremely attentive, professional, and supportive throughout the process. I was treated with respect and transparency. Simon and the entire team were extremely attentive, professional, and supportive throughout the process. I was treated with respect and transparency. More

It has great service and very good communication I was advice of everything my car needed and what I wanted done. advice of everything my car needed and what I wanted done. More

I stopped and on the lot to see what they had to offer and emerge was very courteous and showing me the different models available on the lot and I suggested that the Kia Sportage would be better if it wa and emerge was very courteous and showing me the different models available on the lot and I suggested that the Kia Sportage would be better if it was available in blue and 20 minutes later He says your car is ready That is if you like it. More

I stopped and on the lot to see what they had to offer and emerge was very courteous and showing me the different models available on the lot and I suggested that the Kia Sportage would be better if it wa and emerge was very courteous and showing me the different models available on the lot and I suggested that the Kia Sportage would be better if it was available in blue and 20 minutes later He says your car is ready That is if you like it. More

Appointment 8:30. They didn’t even start until 10:58 then lied about why it was delayed. I do appreciate the heads up early though. They didn’t even start until 10:58 then lied about why it was delayed. I do appreciate the heads up early though. More

Good service and very fast. I couldn't book online but the lady who took my call was able to do it for me. I did notice that the vending machine was not working I couldn't book online but the lady who took my call was able to do it for me. I did notice that the vending machine was not working More

The dealership was clean and the customer service was excellent and my service was done fairly quick excellent and my service was done fairly quick More

On May 2025 My 2020 Kia Telluride engine was replaced under warranty due to a factory defect — excessive oil consumption, confirmed by an oil test conducted by the dealer. However, Kia America never refu under warranty due to a factory defect — excessive oil consumption, confirmed by an oil test conducted by the dealer. However, Kia America never refunded me for that test. On the second day after the replacement, the engine overheated, and upon inspection, it turned out that there was no coolant. The dealer billed me $1,833 and refused to start the repair, waiting for my payment. I did not pay, and they did not start the work. On the 10th day, I personally came to them to find out what was going on. After that, I was suddenly told that they would repair it for free. On the 13th day, when picking up my car, I checked the fluid levels under the hood. Service center manager Gina Carpio behaved disgustingly — she spoke arrogantly and defiantly, trying to walk away from the conversation, as if I were asking her for a personal loan rather than talking about my vehicle’s safety. I discovered that the coolant was below the minimum level. She said: “We are not obligated to top off the coolant, but if it satisfies you, we will.” The dealership’s general manager, Gino Rossi, claims that coolant levels below the minimum are normal, thereby covering up all the chaos taking place in the service department. After that, the real “fun” began — the dealer refused to reimburse me for the independent tow truck I had to call because I had to wait nearly 120 minutes for the Kia tow truck, with a small child, in the evening near a daycare. Service center employee Carlos Alejo stated that the dealer would only reimburse Uber and rental expenses, but refused to pay for the tow truck, and offered to quietly “help” by doing an oil change in the amount of the tow truck cost, as if I had broken some rules. This is unacceptable and insulting, and it seems to be their usual practice — offering to quietly close issues instead of acting according to the law. Kia America is on another level — first, they unilaterally closed my case regarding this incident, then reopened it. At first, they claimed it was not a warranty case, referring to the dealer’s words, and later, “out of goodwill,” agreed to reimburse Uber, rental, and tow truck expenses. But then they started deducting $53 from the compensation amount, claiming the warranty does not cover certain costs. In doing so, they completely contradict themselves — one moment it’s a warranty case, the next it’s not. In short, Kia America is very good at playing the game of confusion and evasion. I have contacted seven different state and consumer protection organizations that are supposed to protect consumer rights, but they all refused to help me, without delving into the essence of the problem and simply taking the dealer’s false and evasive letters at face value. My complaints were closed, with documents bounced back and forth between me and the dealer. I have spent a tremendous amount of time and effort defending my rights, sacrificing attention and care for my young children, but all my sincere appeals have been ignored. Apparently, Mr. Rossi and everyone involved in this disgrace have forgotten the law of the boomerang — that good begets good, and lies sooner or later lead to very undesirable consequences. I strongly do not recommend doing business with this dealership and urge potential customers to be extremely cautious with Kia. More

Gina Carpio is the most unprofessional and rude service manager I have ever encountered. My engine was replaced under warranty, but on the very next day it overheated — it turned out that there was no cool manager I have ever encountered. My engine was replaced under warranty, but on the very next day it overheated — it turned out that there was no coolant at all. This led to a series of problems caused by the poor quality of the warranty engine replacement. When I picked up the car after the repair, I decided to check the fluid levels before leaving the dealership and asked for help. Gina came over and immediately showed irritation that she was called. She spoke harshly and reluctantly. When I noticed that the coolant level was below the minimum and asked why the reservoir was empty, she said: “We are not obligated to top off the coolant, but if it makes you satisfied, we will pour it.” I strongly advise avoiding this service center. They employ unprofessionals who failed to properly replace the engine under warranty, which caused it to overheat and resulted in significant damage to me — both financial and emotional — which still hasn’t been compensated. Moreover, the manager Gina Carpio couldn’t even professionally hand over the car to me. More