Orlando Kia East - Service Center

Shelby was awesome, as usual. She greeted me by name, explained everything, and made the experience very easy. I feel like every time I visit the dealership they improve something She greeted me by name, explained everything, and made the experience very easy. I feel like every time I visit the dealership they improve something! More

Fantastic service! Everything was handled quicly and there was wonderful communication throughout the entire process. Thank you all! Everything was handled quicly and there was wonderful communication throughout the entire process. Thank you all! More

I had a scheduled service visit at 8000 miles and everything went perfectly. The staff was friendly, efficient, and explained all the details clearly. My car was ready on time, and I left feeling con everything went perfectly. The staff was friendly, efficient, and explained all the details clearly. My car was ready on time, and I left feeling confident and satisfied. Great experience overall — I’ll definitely return! More

Clear communication, friendly service and my service was done in a timely manner. The Greenway team is always a pleasure to be around. done in a timely manner. The Greenway team is always a pleasure to be around. More

Fast work delivered quickly. Minimum wait time with very comfortable customer lounge. Will be back. Minimum wait time with very comfortable customer lounge. Will be back. More

My experience with Kia East has been the worst experience I've had with a Kia Service department and I've been to 3 other Kia service departments. My car was towed to Kia East and I was never called by an ad I've had with a Kia Service department and I've been to 3 other Kia service departments. My car was towed to Kia East and I was never called by an advisor to inform me or to check my car in. I wasn't called until the following day, late morning by Janphiel Rivera Vasquez. He had a horrible lack of communication. He did not keep me updated on my car. Made excuses that the technician did not have a diagnosis on my car. I reached out to him several times he did not respond. When I called the dealership to talk to him I was told he was going to reach out to me, which he did with a text message saying he would reach out to me in a sec, which turned out to a call 4 hours later. That call was to inform me that the technician would be done with my car in 20 minutes and that I was able to come pick up my car. The call was at 4:40 p.m. Janphiel (JP) knew I lived about an hour away from the dealership. I had to find a form of transportation to be able to make it to the service department that closed at 6 p.m. in 5 o'clock traffic to pick up my car. Then when I arrived I was informed that I had to pay for an oil change that was over a $100. Never in my time dealing with a Kia service department have I paid over $100 for an oil change. When I brought this to Janphiel attention he said that is how much an oil change cost and that I should be happy because my diagnostic fee was waived! Which in reply I told him, since my car was being fixed due to a manufacturer warranty the diagnostic fee was automatically waived. Then another advisor put in his opinion that he worked at the one Kia service department that I mentioned and they charge $260 for an oil change. I'm not sure if because they saw a woman that they can get over on me and think I have no knowledge on cars but that is definitely not the case with me. I don't know who Armando is, but if he was the technician to my car or not, he was not a person I had any type communication with! It took them over 2 days to inform me about the diagnostics on my car, that was unacceptable! Kia East service department definitely gets 1 star from me! More

Excellent very good service very professional I will back and will se you soon again thanks. back and will se you soon again thanks. More

I am always pleased with the service at East Kia Of Orlando. Armando Herrera was a true professional and welcoming. The courtesy of this dealership is awesome and it’s the only place I take my car to Orlando. Armando Herrera was a true professional and welcoming. The courtesy of this dealership is awesome and it’s the only place I take my car to be serviced. More

The customer service was great, Whenever my car needs service I would prefer to keep the same service advisor. service I would prefer to keep the same service advisor. More

Experience varies between advisors, Shelby actually helped solve my problem with my window motor. Before that it was multiple visits and a lot of miscommunications helped solve my problem with my window motor. Before that it was multiple visits and a lot of miscommunications More