Alan Cairo

Fin kept me informed and the drive battery replacement was faster than expected. Only problem was after I picked up the car 30 miles later a warning came on saying coolant was low. Returned later that day was faster than expected. Only problem was after I picked up the car 30 miles later a warning came on saying coolant was low. Returned later that day and problem was fixed while I waited. More

by RFAYL497MM Verified Customer Verified Customer

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My experience was top tier and was quick in and out appointment. That's all I got appointment. That's all I got More

by LEVINSBRIA14 Verified Customer Verified Customer

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Didn't fix the issue with my recall Went in a second time for recall and still not done for recall and still not done More

by nyncwalker21 Verified Customer Verified Customer

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I did not receive any communication on progress from the dealership, I had to call Sean multiple times and many times couldn't get ahold of him to get updates, received a message I had to pay 900 when all t dealership, I had to call Sean multiple times and many times couldn't get ahold of him to get updates, received a message I had to pay 900 when all the parts were on warranty. Overall very bad experience More

by R_HACES Verified Customer Verified Customer

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It was nice working with Fin. O am glad to have this source near Me For car maintenance O am glad to have this source near Me For car maintenance More

by chris@lomaslawpa.com Verified Customer Verified Customer

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You sent my wife home in a vehicle without electronics. Not just once, but twice. Highly unprofessional and dangerous. What were you guys thinking? Ok, you weren't thinking. Not just once, but twice. Highly unprofessional and dangerous. What were you guys thinking? Ok, you weren't thinking. More

by ALANWHITMOYER Verified Customer Verified Customer

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Communication with anyone at Kia East was horrendous. I’ve left several messages requesting a call back to discuss my car repairs but no one has done so. Even left message for service manager Dina to no I’ve left several messages requesting a call back to discuss my car repairs but no one has done so. Even left message for service manager Dina to no avail. If the manager won’t call back, no reason for anyone else to. After 2 visits and having vehicle for 3 weeks along with several misdiagnoses, my engine light is still on. Poor service. Next step..dealership manager. Let’s see if they will respond. More

by MARS4HERBALLIFE Verified Customer Verified Customer

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Had appointment, still waited almost 90 minutes for the tech to start on it. Overall visit took over 3 hrs (oil change/tire repair/recall item fixed). Did not come get me once vehicle was done. tech to start on it. Overall visit took over 3 hrs (oil change/tire repair/recall item fixed). Did not come get me once vehicle was done. More

by faungomez Verified Customer Verified Customer

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The experience was great. The issue with my car was resolved swiftly. And I was kept updated throughout the entire process. The issue with my car was resolved swiftly. And I was kept updated throughout the entire process. More

by Haifabaptiste Verified Customer Verified Customer

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VERY RUDE. LACKS COMMUNICATION! Customer service lacks. Communication is horrible. There is profanity used. Made an uncomfortable environment. LACKS COMMUNICATION! Customer service lacks. Communication is horrible. There is profanity used. Made an uncomfortable environment. More

by Anais_vallejo Verified Customer Verified Customer

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