Orlando Kia East - Service Center

The service dept did a great job on my 2 recalls. I also looked at some used cars with a salesman. He answered all my questions. I also looked at some used cars with a salesman. He answered all my questions. More

Service tech was exceptional. Fast turnaround on oil change. Would recommend to anyone needing service. Fast turnaround on oil change. Would recommend to anyone needing service. More

Shelby was very professional and friendly and kept me informed about my car needs and very pleasant. informed about my car needs and very pleasant. More

I had an extremely disappointing experience with Fin. I was the first car in at 7AM, yet he failed to communicate all day. He ignored multiple phone calls, responded only with generic automated texts, an I was the first car in at 7AM, yet he failed to communicate all day. He ignored multiple phone calls, responded only with generic automated texts, and never replied to my direct messages — even after I gave him time and followed up politely. When I finally got him on the phone late in the day, it became clear he had no idea what was going on with my car, couldn’t explain the repairs, and provided zero helpful information. He said he’d get back to me with the correct details, but never called back. When I came in person, I found out he’d left early, and the following day, he ghosted me again — no quote, no follow-up, and he even closed the ticket without resolving anything. Front desk staff tried to assure me he’d reach out on Monday, but I still haven’t heard from him. I genuinely tried to give him the benefit of the doubt, but it’s clear: Fin is not equipped for this role. His complete lack of accountability, communication, and follow-through made this one of the worst dealership service experiences I’ve had. That said, everyone else at the dealership was fantastic. In particular, Carlos the supervisor went out of his way to apologize for Fin’s poor handling of my case and helped make up for it. The problem wasn’t the dealership — it was entirely Fin. More

The service we received from David was excellent. I would highly recommend him to any other customers. I would highly recommend him to any other customers. More

Very pleasant atmosphere. No wait time for scheduled services. Smooth check-in for service appointments No wait time for scheduled services. Smooth check-in for service appointments More

My visit at Greenway Kia East for an oil change has exceeded all expectations including the staff members that made sure I was well taken cared of. Thank you. exceeded all expectations including the staff members that made sure I was well taken cared of. Thank you. More

My last experience was horrible , even with an appointment I had to wait for an hour and a half , to be told that they still hadn’t even started working on it. Then I got a quote for $2300 and I w appointment I had to wait for an hour and a half , to be told that they still hadn’t even started working on it. Then I got a quote for $2300 and I went to get a second opinion I’ve spent less than $200 for the work.. I think your dealership should have better integrity , More

We didn’t see multi point inspection like the dealer we used elsewhere. Waiting time was a bit long, considering we had an appointment. used elsewhere. Waiting time was a bit long, considering we had an appointment. More

Everything was great at Kia—excellent service, friendly staff, and great atmosphere every time im there staff, and great atmosphere every time im there More