Greenway Kia North - Service Center

Friendly and honest service, technology and knowledge of the needs of the vehicle needs. I would recommend to bring your Kia here the needs of the vehicle needs. I would recommend to bring your Kia here More

They’re ok the sales and service people are very friendly and helpful. The service took longer than I expected. and helpful. The service took longer than I expected. More

Never was told about hiw much this simple diagnostic check on why my check engine light was on. You charged me 284.00 for a very simple check. Highway robbery check on why my check engine light was on. You charged me 284.00 for a very simple check. Highway robbery More

I had a great experience with ordering parts and having my vehicle serviced at Greenway Kia North my vehicle serviced at Greenway Kia North More

Very accommodating and made me feel less stressed concerning any services I needed for my car. Great communication and making me comfortable. Jennifer is awesome ! concerning any services I needed for my car. Great communication and making me comfortable. Jennifer is awesome ! More

Jennifer did a nice job taking our damaged car from my wife, Tuesday March 11, but after that there was poor communication. After telling me to contact her by her cell number, her voicemail was full and wife, Tuesday March 11, but after that there was poor communication. After telling me to contact her by her cell number, her voicemail was full and she did not return my message after asking her to send me an estimate by my email for repair. She did help with the cost since we were paying out of pocket and we appreciated that. After not hearing anything for about 10 days, I contacted the dealership and was told by Noah that Jennifer was on vacation and he was taking over. That was on Monday March 24 and I visited the lot to see the damage for the first time and found my Sportage parked under an oak tree full of pollen, bird droppings and leaf debris- it was trashed. My wife also requested the windshield heat screen be placed on it while it was there and that was no put up either. Noah said the vehicle may be ready by Tuesday evening, but it wasn’t ready until Friday the 28th. I called the service department on Wednesday to check on the progress, Noah’s cell phone and it was not set up for messages. I texted him also and never heard back after Monday. I called the service department and the phone rang and rang after trying to connect with him and it hung up after about 5 minutes. Jennifer contacted my wife’s number on Thursday saying the car would be ready possibly by late Friday. When I called and asked for her with the service department, the phone rang and rang and did the same as my previous call and disconnected. Jennifer did call us Friday and said the car was ready for pickup and I told her I appreciated her reducing the price of the repair from about $7200 to 5900, part of that was that the bumper did not need replacing or painting. After I saw my vehicle trashed on your lot, I told Noah I wasn’t happy and he apologized and said it would be detailed before I picked it up. Your detailer just did a minor cleanup of the outside of the car, not the roof where pollen, lead debris and bird droppings were. There was also debris along the base of the windshield and any crack along the doors, tailgate and roof that was exposed. I saw other cars out there that were trashed similarly. My car was always garage kept. I spent 2 hours detailing it when I got home Friday evening. More

I’m extremely unhappy in the dealership’s presentation itself. While I know they have a fee facility coming they really let this one go into the ground with so much deferred maintenance. My service adviso itself. While I know they have a fee facility coming they really let this one go into the ground with so much deferred maintenance. My service advisor was great in his communication and meeting the promised timeframe but the cashier staff and other folks felt as if they couldn’t be bothered. It really annoyed me that they charge a random $5 surcharge for shop supplies. Those are part of your cost of doing business and incredibly tacky in my opinion. I will not go back to this dealership as I felt nickeled and dimed and not valued. I also sense there isn’t a sense of price in this location considering how rundown it is. It’s a shame that they have the Kia flag on their location. More

Both the shuttle service and auto service exceeded my expectations. Great service Grreenway North! Keep up the good work. expectations. Great service Grreenway North! Keep up the good work. More

it is not the dealership, the only reason why I'm giving a 5 star review it is because of Luis from the service department, he really went the Extra mile for me and my wife ,so again thanks to Luis other t a 5 star review it is because of Luis from the service department, he really went the Extra mile for me and my wife ,so again thanks to Luis other than, you guys suck,in special the sales department who took advantage of us ,during the pandemic and sold of car for double the price and now we are stuck with a car the we can't trade because it owns more than what it's value is and no one's wants to trade because the too high equity More

Happy to have been helped by Alby at the Greenway Kia North location. He was pleasant and answered all my questions. Even at one moment he wasn’t clear about the answer he took the time to verify with t North location. He was pleasant and answered all my questions. Even at one moment he wasn’t clear about the answer he took the time to verify with the mechanic the correct answer. Luis P further explained in more detail and even showing me in person for better understanding. I will be back for my automotive needs. Also I believe Debi was the cashier and was also very nice. Thank you! More