Greenway Kia North - Service Center

My car was towed and dropped off after-hours. Great communication and service the following day. I have been to Greenway before, and have only had good experiences. Great communication and service the following day. I have been to Greenway before, and have only had good experiences. More

When I arrived the person that checked me in told me that my service was going to be about $200 , this was my very first service with a lease , I didn't understand why and asked if they don't honor a first s my service was going to be about $200 , this was my very first service with a lease , I didn't understand why and asked if they don't honor a first service free considering it was a lease and it was the first. He quickly told me that bc I didn't lease the car there they don't honor other location sales. I understood but wasn't sure why it was so expensive, for a fully electric car. They admitted later they didn't see it was fully electric. (The price was lowered) I asked for a shuttle in my appointment request and in person which took an hour, when they came to get me, I walked to a car that I saw the whole time I was waiting sitting there, which appears the driver was late coming in and not out dropping another person off as I was told. The driver didn't know how to use the built in GPS in the car and said they didn't know how to connect the gps bc it was a new car, and needed me to give him directions. During the pickup and going back to the service location (I requested a pick up when the car was completed) the driver was driving so fast that if I didn't hang on I would have fell out my seat. Moreover, I was also never offered even a car wash as others I saw being offered when the car was completed. The car needed a recall and normal maintenance done and took over 4 hours. The fees and storage of paperwork fees was also a bit much. I was disappointed. I will not go back if I can avoid it next time. I wasn't even told what was actually done to the car or what the recall was for. More

Got incorrect information on the appointment call. However Liason cleared it all up. He was thorough and informative. However Liason cleared it all up. He was thorough and informative. More

Very kind people. Always making sure I am ok and to see if I needed anything. I left with my car washed after service. Lisan was great to work with . Always making sure I am ok and to see if I needed anything. I left with my car washed after service. Lisan was great to work with . More

I had an appointment today for fixing the cruise control in my 2009 Sportage. Everything went great. The service advisor Lisan Siverio provided outstanding service. Overall, their customer service is great in my 2009 Sportage. Everything went great. The service advisor Lisan Siverio provided outstanding service. Overall, their customer service is great. No wait time! I recommend them one hundred percent. Congratulations to the Team as well. They really work as a team Kuddos to you all! More

The mechanic that worked on my car that greeted me by name the next day, was chef's kiss. The cashier was lovely & Noah was very polite & kept me updated. name the next day, was chef's kiss. The cashier was lovely & Noah was very polite & kept me updated. More

Luis Rivera was very professional friendly land courteous. All of the staff were. My time was not wasted courteous. All of the staff were. My time was not wasted More

I never worried about what type of service I’m going to receive. It’s always top notch! receive. It’s always top notch! More

Everything went great. I had an appointment, so I was taken care of right away. I went over what l needed done with Lisan Sivero . He made me aware of some factory maintena I had an appointment, so I was taken care of right away. I went over what l needed done with Lisan Sivero . He made me aware of some factory maintenance recommendations. Everything was taken care of and I was very with the service. More

The charges for the repairs was too expensive but when I told them no they took some money off the bill if they had knocked that amount off in the beginning I probably would have had the work done Now I told them no they took some money off the bill if they had knocked that amount off in the beginning I probably would have had the work done Now I will have to reschedule again to get the repairs done More