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Greenway Kia West

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.2
3,587 Reviews
Discover the Greenway Kia West Difference – Orlando’s Trusted Kia Destination At Greenway Kia West, we’re committed to delivering a better way to buy and own a vehicle. Located in the heart of Orlando, our dealership proudly offers an exceptional lineup of new Kia models and quality pre-owned vehicles—backed by transparent pricing and a customer-first approach. As a proud member of the Greenway Automotive Group, we combine the buying power of a national network with the personalized service of a local dealership. Whether you’re shopping for a fuel-efficient commuter, a family-friendly SUV, or need trusted maintenance and repairs, our expert team is here to help every step of the way. From flexible financing options to certified Kia service and genuine parts, everything we do is designed to give you peace of mind and value long after you drive off the lot. Visit us today and see why more drivers across Orlando and Central Florida choose Greenway Kia West—where your journey starts with confidence.
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3407 West Colonial Dr

Orlando, FL

32808

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Showing 3,587 reviews

August 24, 2024

The service center is terrible. The techs don’t seem to know what they are doing. I came to get trim replaced and after 2.5 hours was told my car was ready. When I saw my car the tr More

by Jamiemiler00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jhonatan Salinas
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Aug 27, 2024 -

Greenway Kia West responded

Jamie, I'm sorry to hear about your experience with our service center. This certainly doesn't reflect the standard we aim for and I apologize for any inconvenience caused. We would like to make things right, so please reach out when you have a moment. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

August 24, 2024

At 7pm, I had a nail in my tire, I called to make an appointment for the next day. She said bring it in now we are open WOW, Great service late. Thank to all who got me in and out in 90 minutes More

by douglasenos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The Service Department
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Aug 26, 2024 -

Greenway Kia West responded

We're so glad our team at Greenway Kia West could assist you promptly and efficiently, even late in the day. Thank you for sharing your positive experience, Douglas! Safe travels ahead!

August 23, 2024

Tony was great. Sat outside which I prefer Was out in a couple of hours More

by nbauer47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony. Service
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Aug 26, 2024 -

Greenway Kia West responded

Thanks for the shoutout! Tony and the team at Greenway Kia West wish you smooth, safe miles ahead.

August 23, 2024

Waiting area was comfortable and it was good that Jessie kept me informed on the progress of my car. More

by hillary.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie in Service Department
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Aug 23, 2024 -

Greenway Kia West responded

Thank you for choosing Greenway Kia West, Hillary! We love to hear Jessie delivered a fantastic experience and we look forward to assisting you in the future.

August 23, 2024

I can say I was satisfied with the service of my vehicle and it’s also recommend my friends and colleagues to take advantage of the service More

by ricardo131johnson41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Aug 23, 2024 -

Greenway Kia West responded

Thank you for sharing your satisfaction with our service at Greenway Kia West! We appreciate the recommendation and look forward to assisting your friends and colleagues.

August 23, 2024

There was able to get me in and I was able to relax and do what I wanted to More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Car service
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Aug 23, 2024 -

Greenway Kia West responded

Here at Greenway Kia West, we are always thankful for positive feedback from our customers. Thank you, Tony!

August 23, 2024

Julio is an incredible Advisor Wherever he Goes I Will Follow. He Is Everything an Advisor should be. More

by MLOPEZ02517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
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Aug 26, 2024 -

Greenway Kia West responded

Thank you for sharing your experience! We're delighted to hear that Julio provided exceptional service at Greenway Kia West. We'll make sure he knows how much his efforts are appreciated!

August 22, 2024

Greenway kia customer service and service people is very nice thay know how to take care customer More

by yogesha42
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Michael Carey
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Aug 23, 2024 -

Greenway Kia West responded

Yogesha42, thank you for sharing your support of Greenway Kia West!

August 22, 2024

They are really nice and professional and they explain everything to you and keep you updated on everything More

by latoniadennard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse in the service department
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Aug 23, 2024 -

Greenway Kia West responded

Latonia, we're glad to hear you had a positive experience with our team at Greenway Kia West! Thanks for the kind words and support.

August 22, 2024

In short, this is a substandard dealership. From the dealer location, appearance of dealership(looks rundown), quality of the staff(sales and others) sales process, car preparation and delivery More

by armrocket
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Diaz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Castro Rodriguez
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Aug 30, 2024 -

Greenway Kia West responded

We apologize for the appearance of our store not meeting your expectations. Please know that we have invested significantly this year to begin a series of upgrades. Regarding your comments about the "quality" of our employees, I would like to emphasize that our staff are hardworking individuals doing their best to support their families. We are proud to be part of the downtown Orlando/Pine Hills community, which has been our home for nearly 20 years. I must say that I find your assessment disheartening, as it overlooks the efforts and humanity of our team. If you would like to discuss this further, please reach out direclty. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

Aug 31, 2024 -

armrocket responded

Alberto, Thanks for your response. Apparently you did not take my previous response as constructive criticism. ?? I’ll be glad to speak with you personally/privately as you requested. In fairness I should point out that we not only purchased a Kia from your dealership, we also purchased a Lexus from the Wesley Chapel dealership the next week. Maybe it’s not fair to compare the two dealerships. But, the purchase, car/dealer preparation, delivery and follow up after the sale could not be any different. I could go on and on. Hopefully, you get the picture. As a note: I’m still finding plastic wrap on the Telluride brake pedal, gas pedal, under the floor mats and I’m still waiting for the in residence vehicle training as promised. Feel free to give me a shout to discuss further.

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