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Greenway Kia West

Orlando, FL

4.2
3,603 Reviews
Discover the Greenway Kia West Difference – Orlando’s Trusted Kia Destination At Greenway Kia West, we’re committed to delivering a better way to buy and own a vehicle. Located in the heart of Orlando, our dealership proudly offers an exceptional lineup of new Kia models and quality pre-owned vehicles—backed by transparent pricing and a customer-first approach. As a proud member of the Greenway Automotive Group, we combine the buying power of a national network with the personalized service of a local dealership. Whether you’re shopping for a fuel-efficient commuter, a family-friendly SUV, or need trusted maintenance and repairs, our expert team is here to help every step of the way. From flexible financing options to certified Kia service and genuine parts, everything we do is designed to give you peace of mind and value long after you drive off the lot. Visit us today and see why more drivers across Orlando and Central Florida choose Greenway Kia West—where your journey starts with confidence.
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3407 West Colonial Dr

Orlando, FL

32808

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Showing 3,603 reviews

May 19, 2024

Not very good at updating you when car is pending work. Service techs are nice though I wish the follow through was better Being weeks without a car is hard enough. Why do I have to call to ask what’s More

by Its me
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth
May 22, 2024 -

Greenway Kia West responded

We're sorry to read about your experience with our communication. We understand how important it is to keep our customers updated and it's disappointing to have left the wrong impression. If you'd like to discuss this further, please don't hesitate to reach out. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 19, 2024

Franco S was very knowledgeable and provided great customer service. Some of your staff could be trained a little better though as there was a lot of miscommunication from when I called and spoke to s More

by ashley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franco Salinas
May 20, 2024 -

Greenway Kia West responded

Ashley, thanks for your feedback. We're glad to know Franco provided great service during your visit to Greenway Kia West and that you love your new car! We'll definitely take note of the communication issue to improve our services further.

May 19, 2024

Would have liked a better orientation of the car features. Slot of sitting around.done More

by gorm110
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mac Cumbur
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Carey
May 22, 2024 -

Greenway Kia West responded

If you're willing to speak with me, I would like to learn more about your visit in order to provide all customers with a five-star experience going forward. Please consider reaching out so we can talk this through together. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

May 19, 2024

It was great and they did the service fast and they were very help full with what I need it More

by jaice91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 20, 2024 -

Greenway Kia West responded

We are so happy that our Greenway Kia West team earned your five stars. Thanks for working with us!

May 18, 2024

The service man was polite and helpful, when I came in for the I don’t have update on the Kia Immediately check my car out and noticed that a crack was in the window in two places. I really appreciate tha More

by lredden7505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
May 20, 2024 -

Greenway Kia West responded

We're glad to know that our service team at Greenway Kia West was able to assist you effectively and promptly. It's great hearing your positive feedback about the observation made on your car. We appreciate the recommendation!

May 18, 2024

My advisor Julio was very knowledgeable came in for my oil change a very in and out progress thank you More

by devante.battles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
May 20, 2024 -

Greenway Kia West responded

We're glad to know that Julio provided you with a quick and efficient oil change service at Greenway Kia West. Thanks for the positive feedback!

May 18, 2024

The staff is nice, first time my car took longer to get back than I was told. Te same week my car had to be towed back due to a piece not being put back correctly. Causing the engine to overheat again. More

by jamesrpruchnicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julio
May 22, 2024 -

Greenway Kia West responded

James, I'm sorry to read about the issues you encountered. We always aim for a high standard of service and it seems we fell short in this instance. Your feedback is important to us, and we encourage you to please reach out if there's anything we can do to improve your experience at this time. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 18, 2024

Love the convenient location (close to both home and work) and Mr Tony is a GREAT service advisor! More

by k.michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Tony - Service Department
May 20, 2024 -

Greenway Kia West responded

We're glad to hear Greenway Kia West is a convenient location and Tony always delivers a 5-star experience. Thank you for choosing us for your service needs!

May 18, 2024

Very proud with the service, starting from checking in, to being taken care of by Jessica Velazquez, who was very kind and courteous More

by jvelazquez0756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Ahumada
May 20, 2024 -

Greenway Kia West responded

Thanks for the positive feedback! We're glad to know Jessica and our team at Greenway Kia West provided you with excellent service.

May 17, 2024

Awesome customer service, very happy with all the details provided of what I need to have done to my car. More

by Preciousnica74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
May 20, 2024 -

Greenway Kia West responded

We're delighted to know you had an awesome customer service experience at Greenway Kia West! We always aim to provide detailed and helpful information. Thanks for the positive feedback!

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