Greenway Kia West

Absolutely terrible service department! I've been 4 times. Shame on me for going that many times. First time they charged me $150 for an oil change that I could get at Valvoline for $50 I've been 4 times. Shame on me for going that many times. First time they charged me $150 for an oil change that I could get at Valvoline for $50. I complained and they gave me a free coupon. Next 2 service apts were "fine". Today, they hosed me again! Told me $485 for a 15k service. They were supposed to deduct for a service coupon I have for a free oil change, a free air cabin filter and another for -$10.00 off. Somehow that new math cost me over $500! No one could explain and after 30 minutes of discussion, they knocked $15 off! I should have known better because I bought my car there and the finance manager was TERRIBLE too! Total bait and switch. The final "deal" was nothing like what they quoted. Total rip off. Terrible. I will never go there again, even to use my free oil change coupons. RUN THE OTHER WAY!! More

Excelentent service m m m m m m m m m m m m m mm More

They were not upfront with my wife about financing the new car . We were thinking it was with us both but some how I only ended up being on the loan without her . This caused so much miss understanding wi new car . We were thinking it was with us both but some how I only ended up being on the loan without her . This caused so much miss understanding with the whole process. On top of it all the jeep has mechanical issues with no help or way to get it fix More

Excellent service manager support for customer and by standers. Car is tended to in a timely manner. standers. Car is tended to in a timely manner. More

I recently had the pleasure of visiting the Kia service department, and I must say, I was thoroughly impressed. From the moment I walked in, the staff greeted me warmly and made me feel valued as a custome department, and I must say, I was thoroughly impressed. From the moment I walked in, the staff greeted me warmly and made me feel valued as a customer. The waiting area was clean, comfortable, and equipped with amenities to make my wait enjoyable. The service technicians were knowledgeable and efficient, addressing my vehicle's needs promptly and effectively. They kept me informed throughout the process, ensuring I understood what was being done and why. Overall, my experience with the Kia service department was exceptional, and I wouldn't hesitate to recommend them to anyone in need of automotive service. More

Service tech Winset failed to returned phone calls. Car was there all day. Failed to give correct info. Was told car was fixed but several later days received phone call about part was order for car. Car was there all day. Failed to give correct info. Was told car was fixed but several later days received phone call about part was order for car. I am not happy with dealer. No more Kia vehicle More

Brought my vehicle for recalls and my vehicle left worst that it came they broke my air vent for the driver side and my vehicle after the recalls were done my blinkers didn’t work that it came they broke my air vent for the driver side and my vehicle after the recalls were done my blinkers didn’t work More

Great customer service and professionals at the service department. They explained to me in detail what my car had. department. They explained to me in detail what my car had. More

Staff was very polite and helpful. My sales rep explained everything and made me feel comfortable. Finance My sales rep explained everything and made me feel comfortable. Finance More

Was a rough start but the service team was able to get everything taken care of in a professional manner everything taken care of in a professional manner More