Greenway Kia West

I had an appointment at 11 I got there at 10:50 I got greeted by a gentleman he was very professional he directed me to Jessica she asked me for my purpose of my visit I told her that I need oil change a greeted by a gentleman he was very professional he directed me to Jessica she asked me for my purpose of my visit I told her that I need oil change and also see if I can take care of the recall she said that you guys don't do the recall and also I was there for 3 hours and they didn't wash the car More

I came in for an oil change had an appt at 3:00pm my car didn't even go back into the shop till 5:00pm didn't get done till 6:00pm I never got any updates when I texted the number you guys told me to text f didn't even go back into the shop till 5:00pm didn't get done till 6:00pm I never got any updates when I texted the number you guys told me to text for updates and had to keep going to ask myself in person while the tech knew I was waiting. Wasn't offered a ride or shuttle anywhere at all. And I still don't know why it took 3 hours to complete an oil change when it should have only taken 20 minutes worst experience ever after 3 hours of waiting I had to wait another 20 mins to check out because the paper work wasn't completed properly. The oil change should have been free after waiting that long More

After calling numerous other dealerships about the availability of a specific model, I was informed that it was at their lot. However when I arrived, I was told that unfortunately it was not. My sales availability of a specific model, I was informed that it was at their lot. However when I arrived, I was told that unfortunately it was not. My sales person (Chrissie) ended up giving me a good deal on an upgrade of my original choice so it turned out that I left in a better mood. Otherwise, I would have given a 5 star rating if it weren't for the misinformation/communication. More

I was not contacted when the vehicle was finished. After 4 hours of waiting I finally called and the person on the phone said it's ready for pick-up anytime before close. During the payment process, a After 4 hours of waiting I finally called and the person on the phone said it's ready for pick-up anytime before close. During the payment process, and upon receiving my keys, I was told that i had a Tire Pressure Sensor indicator and that they filled the tire with air to remedy the issue. This was not indicated on the Summary Report (papers) I received regarding the service and work performed. I must add that in addition to the routine Oil Service, I received a Tire Rotation service. I would imagine that when a ASE or Dealer technicians thoroughly inspects my vehicle, especially when indicated that one has been completed, that something such as a nail in the tire would be seen and I would be contacted promptly, not wait until near close of business and having to find a nail myself as a customer. I would like to state that my Service Rep was nice, professional and respectful. Unfortunately, I will most likely be taking my vehicle to another location. I have been having serious thoughts about just getting another Make vehicle to be honest. More

I like the service they provide, it gives me confidence and I like that everything they do is very confident. I really like it and I like that everything they do is very confident. I really like it More

3 different Appointments for the same problem When bi speak up He did nothing having attitude because I was upset been speak up He did nothing having attitude because I was upset been More

I bring my car in all the time for service and she was the best I've had in 10 years the best I've had in 10 years More

Unorganized and they give you bad information. I made an appointment over a week in advance for a “quick hour or less” evaluation for a recall. Then I was told upon check in the day of, I didn’t h I made an appointment over a week in advance for a “quick hour or less” evaluation for a recall. Then I was told upon check in the day of, I didn’t have an appointment and that it would be 3-4 hours of wait time. More

It’s been a smooth process every time I’ve been here. I will return I will return More

Jose was awesome got me in and out in a reasonable time. An hour later thr same light came back on , drove right back. Jose and Bruce jumped right on it and fixed it. Thank you for all you did, I appreciate An hour later thr same light came back on , drove right back. Jose and Bruce jumped right on it and fixed it. Thank you for all you did, I appreciate it. More