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Greenway Kia West

Orlando, FL

4.2
3,610 Reviews
Discover the Greenway Kia West Difference – Orlando’s Trusted Kia Destination At Greenway Kia West, we’re committed to delivering a better way to buy and own a vehicle. Located in the heart of Orlando, our dealership proudly offers an exceptional lineup of new Kia models and quality pre-owned vehicles—backed by transparent pricing and a customer-first approach. As a proud member of the Greenway Automotive Group, we combine the buying power of a national network with the personalized service of a local dealership. Whether you’re shopping for a fuel-efficient commuter, a family-friendly SUV, or need trusted maintenance and repairs, our expert team is here to help every step of the way. From flexible financing options to certified Kia service and genuine parts, everything we do is designed to give you peace of mind and value long after you drive off the lot. Visit us today and see why more drivers across Orlando and Central Florida choose Greenway Kia West—where your journey starts with confidence.
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3407 West Colonial Dr

Orlando, FL

32808

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Showing 3,610 reviews

March 31, 2024

Everything was great but the waiting time it takes three hours to get a oil change when I can go somewhere else and get a 20 minute oil change More

by kathyhenderson
Recommend Dealer
Yes
Apr 01, 2024 -

Greenway Kia West responded

Kathy, we're glad to know that you had a great experience overall at Greenway Kia West. We apologize for the wait time on your oil change and appreciate your patience. Your feedback is valuable as it helps us improve our efficiency. If there's anything else you'd like to discuss, please feel free to reach out. Take care!

March 31, 2024

I called and Ms. Jodie got me in and out for a oil change . Customer service was AWESOMENESS ?? More

by APORTERWAGNER
Recommend Dealer
Yes
Employees Worked With
A nice young lady name ...I forgot
Apr 01, 2024 -

Greenway Kia West responded

We're overjoyed to hear that Jodie could demonstrate our commitment to customer service and make your oil change experience a smooth success! Thank you for all your support of Greenway Kia West!

March 31, 2024

Completely deceiving practices intended to extract as much money from the customer. The actual service, however good it may be, get highly tarnished by the service agent. More

by Cmfeliciano
Recommend Dealer
No
Employees Worked With
Marty
Apr 01, 2024 -

Greenway Kia West responded

Feliciano, I'm sorry to hear about your experience. We aim for transparency in all our practices and it's concerning that you feel this was not the case during your visit. Your feedback is important as we continually strive to improve our service quality. Please reach out so we can discuss this further and hopefully restore your faith in us. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

March 30, 2024

If any issues arise during your service at the service center— the manager, Mark, will truly go above and beyond to resolve any problems. Staff is very honest and friendly. More

by Amberjordan718
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica, Mark
Apr 02, 2024 -

Greenway Kia West responded

Thank you for taking the time to update your review of Greenway Kia West to five stars! We are thrilled that Mark went the extra mile to ensure your concerns were resolved. Customer satisfaction is our priority, and we are always here to help. Have a great day!

March 30, 2024

Elizabeth Frye Was awful at customer service and service? I dropped my car off at 4 I didn't get it back to 930pm Yes, I have A BMW but I had a warranty for oil change through Kia. As I was calling More

by jackie3623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth Frye
Apr 01, 2024 -

Greenway Kia West responded

Jackie, I'm sorry to hear about your experience and the lack of customer service or communication you received from our team. It's important that our team provides accurate information and maintains clear communication with our customers at all times, and this is certainly not our standard. Your feedback is concerning and we would like the opportunity to address this issue directly with you. Please reach out when it's convenient for you so we can discuss further how best to resolve this situation and make things right. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

March 30, 2024

Good service and excellent quality, human treatment, Christian is the best. High recommend you will found a good deal More

by sonofgod
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2024

Very professional and very helpful. Raul call and kept me posted on car repair. He also had car wash More

by Vanessabell1959
Recommend Dealer
Yes
Employees Worked With
Raul
March 29, 2024

This was one of the best visits I’ve had to any Kia Dealership. Liz and Gabe in the service department. We’re very accommodating and communicative about my car. More

by jasminejedwards91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth and Gabe
Apr 01, 2024 -

Greenway Kia West responded

Jasmine, we're so glad to know that Liz and Gabe from our service department at Greenway Kia West made your visit a memorable one. Thanks for the positive feedback!

March 29, 2024

Car was supposed to be fixed broke again next day Door handle broke again, cost over $400 More

by annettem48
Recommend Dealer
No
Apr 01, 2024 -

Greenway Kia West responded

I'm very sorry to read your review. We strive to deliver thorough service and fair prices, so it's disappointing to see we've let you down. I'd like to do what I can to address this issue. If you're willing to speak with me, please reach out at your convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

March 29, 2024

I don't have nothing else to say it's at 4:00 it was a good experience I love my Kia optima I'm going to keep it to the wheels come off y'all should keep these surveys a little bit shorter I'm just talkin More

by BURTONANGELA36
Recommend Dealer
Yes
Employees Worked With
I think Jessica
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