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Greenway Kia West

Orlando, FL

4.2
3,492 Reviews
Welcome to Greenway Kia West – Where Value Meets Trust. At Greenway Kia West, we’re proud to serve the Orlando community and beyond with an unmatched car-buying experience. Whether you're looking for a brand-new Kia or a high-quality pre-owned vehicle, our goal is to make the process easy, transparent, and tailored to your needs. As part of the trusted Greenway Automotive Group, we bring you the strength of a national network with the personalized attention of a hometown dealership. Our team is passionate about helping you find the perfect car at the right price—and keeping it running like new with expert service and genuine Kia parts. We’re more than just a car dealership—we’re your partners in every step of your automotive journey. From financing solutions designed to fit your budget to a commitment to exceptional customer care, we’re here to exceed your expectations. Stop by today and experience the Greenway difference. Greenway Kia West—Driven to Serve You.
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3407 West Colonial Dr

Orlando, FL

32808

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Showing 3,492 reviews

October 11, 2023

Overall good experience at Greenway Kia, they helped me to fix my car for a warranty issue. Special mentioned to Gabriel who was very nice with me and Tony. The only thing I complain about is that the car More

by mbergollam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel, Tony
Oct 11, 2023 -

Greenway Kia West responded

We appreciate your feedback and are glad to know that Gabriel, Tony, and the rest of our team at Greenway Kia West were able to assist with your warranty issue. We apologize for any cleanliness issues you experienced - we'll certainly take this into account moving forward. Thanks again!

October 11, 2023

Professional and courtesy Great customer service I will definitely recommend Jessica to my family and friends More

by joshuarodriguez294
Recommend Dealer
Yes
Employees Worked With
Jessica
Oct 11, 2023 -

joshuarodriguez294 responded

Professional compassionate and respectful

Oct 12, 2023 -

Greenway Kia West responded

Thank you for choosing Greenway Kia West, Joshua. We are glad to hear that our team has provided compassionate and respectful support. Jessica will appreciate your kind words!

October 11, 2023

I will never bring my Kia back. Simple oil change and they installed WRONG filter. Had to come back after spending hours waiting initially. Incompetent More

by michaelireland2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Oct 13, 2023 -

Greenway Kia West responded

I'm truly sorry to hear about the difficulties you had with your oil change. This is not indicative of our usual standards and I apologize for any inconvenience caused by this oversight. Rest assured that I'll be sure to share your feedback with our team so as to improve our work in the future. If you'd like to discuss this further or have any other concerns to share, please feel free to reach out directly using the address I've included below. Thank you, Mark Foster - Service Manager markfoster@greenwayauto.com

October 11, 2023

Great Communication with service department. Got my vehicle back in a timely manner will definitely pay a visit in the future for any service needs. More

by Sangela2197@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Tony in service
Oct 12, 2023 -

Greenway Kia West responded

We're glad to know you had a positive experience with our service department at Greenway Kia West! We look forward to assisting you with any future needs. Safe travels until we see you next time!

October 11, 2023

Friendly Staff , Fast Work and Good Job done to my vehicle. Happy to always come to this location. More

by JoeyCaballero2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 12, 2023 -

Greenway Kia West responded

Thank you for choosing Greenway Kia West, Joey! We appreciate your kind words and look forward to assisting you next time!

October 11, 2023

team was very professional and nice, thank you! Service was made in the estimated time and Marti kept me updated throughout the process. More

by ksenia stukalina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa, glass support
Oct 12, 2023 -

Greenway Kia West responded

We're glad to know you had a positive experience with our team at Greenway Kia West! It's great that Marti kept you updated throughout the process. We appreciate your feedback and look forward to serving you again in the future!

October 11, 2023

My salesman was friendly, easy to work with, no hassle negotiation, and pricing was fair More

by tfan2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mac Cumbur
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Odelis
Oct 12, 2023 -

Greenway Kia West responded

These are all things we love to hear! We're delighted our team could help make your Greenway Kia West experience a smooth success. Safe travels, and we'll see you next time!

October 10, 2023

Can't get a straight answer from one person in service department. 16 days to tell me my alternator was bad. More

by wm.sanantonio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Foster
Oct 11, 2023 -

Greenway Kia West responded

We're sorry to read about your experience with our service department. We strive for clear and timely communication, so it's disappointing to see we've missed the mark here. I'd like to personally assist you in resolving this issue - please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

October 10, 2023

As always the service on my car was done properly. Jessica and Mark Foster do an excellent job. They always go out of they way to make sure that things go well for me. Thank you! More

by DENIS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Ahumada, Mark Foster
Oct 11, 2023 -

Greenway Kia West responded

We're glad to know that our team at Greenway Kia West, especially Jessica and Mark, provided you with excellent service. We appreciate your kind words and look forward to assisting you in the future!

October 10, 2023

The only positive thing I can say is that when I left the lot and got a nail in my tire they replaced the tire free of charge. Everything else about this experience was terrible. I originally purchased a 202 More

by Notsohappycusomer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Greenway Kia West responded

We're truly sorry to read about your experience. It's important that our customers feel they can trust us, and it seems we've fallen short in this instance. We'd like the opportunity to discuss these issues further with you and see what we can do to rectify the situation. Please reach out at your earliest convenience so we may assist you directly. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

Oct 11, 2023 -

Notsohappycusomer responded

I have tried contacting and speaking with a General Manager several times over the course of 2 months and I am always told they are too busy to answer the phone; my name and number is taken but I never get called back. I have sent an email to the above address. I guess we shall see if Kia truly wants to rectify their egregious customer service experience.

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