Greenway Kia West

Hi, my name is Mattie gibbons I’ve been a customer with green wat Kia west here in Orlando Fl for the past 10 years I once owned a 2007 Kia rondo that I bought from a private owner, all my maintence and pa green wat Kia west here in Orlando Fl for the past 10 years I once owned a 2007 Kia rondo that I bought from a private owner, all my maintence and parts were done at the location the service guys there are amazing Tony and marti, also mr Mike foster has an awesome personality he always smiling. On September 25, 2023 I took my 2013 Kia Sorento in for an oil change marti was my service advisor he was very polite to answer all of the question I ask about my vehicle also what I liked about mr marti was that if he did not no an answer to my question he asked another employee it mr foster. What and amazing staff that works together as a team I love that (smiles) Mattie gibbons More

The customer service is non-existent. They feel like whatever answer they give for your question should suffice. The DO NOT care about the customer. They only care about getting you off t They feel like whatever answer they give for your question should suffice. The DO NOT care about the customer. They only care about getting you off the phone or out of their face. They are quick to say what is NOT their job and what they are NOT legally responsible for. When something happens to your vehicle, it's already an emotional ordeal and they don't make it any easier. I've been going here for years, but the last 2 months have been horrible. It has not always been like this. I get all of my service done here. It's very unfortunate. Recently, I had a major car repair that cost me THOUSANDS of dollars, and they acted as if I was asking them to do me a favor. It took way longer than they said it would take. I could only get updates when I contacted them, and the updates sometimes came days later and/ or after I submitted a 2nd request. I could write so much more, but they have drained me! I'm done. Now I need to find a new repair shop because I REFUSE to give them another dime. Not even for my oil changes! More

The team was great and gave outstanding customer service. I was so impressed with them 2 weeks later I brought another from them!!! If I need another car or if anyone ask I’m sending the to the Kia Team! I was so impressed with them 2 weeks later I brought another from them!!! If I need another car or if anyone ask I’m sending the to the Kia Team! More

No me gustó, estoy de seccionado con el delear me engañaron en la financiación . No recomendaría a nadie. Prácticamente mi carro que deje se lo he regalado al delear. engañaron en la financiación . No recomendaría a nadie. Prácticamente mi carro que deje se lo he regalado al delear. More

Terrible customer service. Sat for over 3 hours for a oil change and Tire rotation. After making a appointment. Then had a rude person on the phone treat me like a kid. Then Sat for over 3 hours for a oil change and Tire rotation. After making a appointment. Then had a rude person on the phone treat me like a kid. Then the tire rotation wasn't done and the oil life wasn't reset like it should have been. Terrible service. More

Was great nice people’s on time thanks guys wait time was less then expected less then expected More

Friendly Staff. Great customer service. Clean dealership. Fast service. I am pleased with the work that was done on my vehicle. Great customer service. Clean dealership. Fast service. I am pleased with the work that was done on my vehicle. More

Eager to help, friendly, polite, understanding empathetic over all this was a great experience thank you over all this was a great experience thank you More

Excellent Customer Service Great Attention I Definitely Recommend this Dealership For Make a Great Experience Recommend this Dealership For Make a Great Experience More

Very friendly people. Researched options for trade in and financing to get me the best deal! Thank you both! Researched options for trade in and financing to get me the best deal! Thank you both! More