Greenway Kia West

I reached out to the dealership and spoke through text with Athena Figueroa at 3:57pm. Athena advised me that the vehicle was there and available and asked that we come in. I explained that we are over 1. with Athena Figueroa at 3:57pm. Athena advised me that the vehicle was there and available and asked that we come in. I explained that we are over 1.5hrs away and I would like to get the financing and everything figured out prior to making the trip. The credit application was completed and sent in around 4pm. I asked repeatedly for the numbers, sent my trade info which is also a Kia financed through Kia, and terms of the financing. All I was told was that the loan was approved and she was not permitted to provide me any confidential information over the phone; it had to be done in person. At 6:30pm I contacted the dealership and spoke with her and again explained that if the payment did not work I was not wasting their time or mine. She again refused to provide me any of this "confidential" information. I asked to speak to a manager. Within a few seconds a female answered she did not provide her name. I explained the situation again and I was told: Ma'am we will not give you any of that information you have to come in here first to get it. This vehicle is going to sell fast so I suggest you get here quickly. I explained we are over an 1.5hrs away and I will not put the mileage on the trade or bring my kids out unless I feel comfortable with moving forward; and the information is not confidential it is based off of my credit application and without this information the dealership would be losing a sale. Her reply "It doesn't matter what you do this vehicle is going to see with or without you coming so do what you want". I was shocked and asked why they do not value customers especially if one is willing to travel and again her reply "We don't need your business we are doing just fine this vehicle is going to sell and I hope it's before you get here" and hung up. I called back and asked to speak to the manager - I spoke with Nada who stated she is the assistant manager but according to the website she is just an internet sales associate. She apologized and stated they do not run credit until the customer is in the building. She stated that based on the soft pull and seeing a loan through kia she was certain that it could be completed and that is why I was told I was approved. She assured me that everything would be taken care of Saturday evening and they would stay late to ensure it was completed. We left home at 7:15pm. While enroute there was a major accident that put us behind. I texted Athena and I was told "everyone left for the night there is no one out here". I was absolutely appalled! I should have realized the red flags from the beginning and as I googled the dealership and saw pages and pages of negative reviews I understand why. This dealership is giving Kia a very bad name. They lied and said the load was approved when in fact they did not even attempt to structure a deal or submit to financing. Besides being lied to and treated awful we could have been at another dealership signing but when I reached out Sunday the vehicle had sold. More

If I could give less that * I would. Salesman Chris If I could give less that * I would. Salesman Chris deals in lies and subterfuge. It was agreed I was putting $1000 down. When I get through to doi If I could give less that * I would. Salesman Chris deals in lies and subterfuge. It was agreed I was putting $1000 down. When I get through to doing the finance - they had also used just under $3000 gap insurance refund. So in actual fact I was putting down just under $4000 Then the finance guy talked me into buying 100k bumper to bumper protection as KIA’s warranty is for drivetrain only. When I get home I found the manufacturers sticker which confirms KIA actually have a 60k bumper to bumper warranty as standard. LIES LIES LIES GREAT VEHICLES BUT DO NOT USE THIS DEALERSHIP More

Went with my daughter to get a car and the manager Javier was very unprofessional. He was rude and very disrespectful. Really don't know how they have people uneducated and unprofessional working wit Javier was very unprofessional. He was rude and very disrespectful. Really don't know how they have people uneducated and unprofessional working with customers. I will never go back to that dealership and won't recommend this dealership. I don't know how he is a manager, he should be fired and should not work anywhere that has to deal with customers. More

The staff Darren, Diego and the so called manager who sat slump in his seat to have a conversation with me suck. Darren called my phone around 9am on Tuesday to respond to my inquiry from autotrader. I asked slump in his seat to have a conversation with me suck. Darren called my phone around 9am on Tuesday to respond to my inquiry from autotrader. I asked if he can provide pictures of the suv. Darren asked when can I come see the suv. Advised I live out of state and would be traveling to make this purchase so I definitely want to see some pictures. He started the vehicle was available and being serviced. He stated he'll get some pictures and text them to me. Confident and excited, I said ok and went on about my day. Its now 4pm no word from Darren,  I call the dealership and ask for Darren and the pictures. The internet salesperson (a lady) stated the car was being cleaned and she'll text them to me, I said ok. No pictures sent or posted on the company's website. I still decided to travel down on Wednesday. I arrived at the dealership at 11:15 am. The internet salesperson today said she'll have Darren meet me. I said for what? He have not kept his word, he did not send any pics nor has he followed up with me. So here comes Diego. Diego retrieves the suv from across the street. The car was dirty! Kids toy cars still in the car, some face mask in a storage compartment, engine compartment dirty,  the inside was just the worst. I still opted to test drive the suv. I asked three times if the price was negotiable and Diego said yes. Began the paperwork and now the price not negotiable. And a $995 dealer fee and $1,595 Luxcare fee. I asked what is the Luxcare fee? Diego said its paint protection and it's applied to every car sale.  So I asked if that's the case why is the car being shown to me dirty and and has visible scuff marks that can be taken care of. I advised Diego that Darren knew I was coming within 24 hours. He couldn't answer. Diego still pushing thinking I'm concerned about payments as in already had my financing in order he stated he can match or make it better. I advised him I wasn't interested in that and I was unhappy with what he was doing I was going to call my finance company and ask if this was part of the process because initially I was told just go in sign and be done. Diego step away and go talk to the slouching manager. He comes back with a $500 discount and the Luxcare fee still in the paperwork and the dealer fee and all the documents to close the deal . Advised I'm not on-board with paying that Luxcare fee while the car is dirty and I'm definitely not sign to buy a dirty car. Diego takes me over to see the slouching manager. I voiced my same concern. The slouching manager said they were not going to clean the car. Stated he was not going to have it cleaned to sit on the lot in case of rained and so on. I said you want me to sign a purchase contract on a dirty car? He just looked. It was someone sitting next to him giving him the side eye which lead me to believe he was lying about the Luxcare fee. I stated we are going to lunch and we'll be back. Once the car is clean we can see what we can do. The slouching manager did not show any empathy or enthusiasm for my business. We left and drove to Jacksonville FL to purchase another suv.  While enroute to Jacksonville FL. Darren text me "Hi Al were you going to come back to complete your purchase?" At first I wasn't going to respond but I did. I stated "I'm not paying for Luxcare when the car has visible cosmetic markings on it." Darren responded "So if we called it something else and the price was the same we would have a deal?" My response was "You said its protection for the paint. So if you list it as something else how is that going to help me when I need to make a warranty claim? " After my respons Darren have not responded. I sent two my text asking for a response. Still no response. Needless to say I'm highly disappointed with this staff and my entire interaction with this company as a whole at this point. Thanks Greenway Kia West for an awful experience. And I have the text to show my communication with Darren. More

WORST DEALERThey advertise a car that they dont have to WORST DEALER They advertise a car that they dont have to sale. After so many calls and texts with some person Nada, she told me to come to see the ca WORST DEALER They advertise a car that they dont have to sale. After so many calls and texts with some person Nada, she told me to come to see the car. When we arrived at dealership after 1 hour waitingthey said the car is at the inspection af . We asked to talk with the manager (Mac Cumber) and the sales guy spoke with him and he doesn't care. Another sales said is a manager too and said can't do nothing. The car is not there. After 2 hours and completely disappointed. More

Went to test drive a hard to find car. Got there super excited, looked beautiful. However, go to test drive.. M the car doesn't start. They attempted to jump it, no dice. There's something more wrong with excited, looked beautiful. However, go to test drive.. M the car doesn't start. They attempted to jump it, no dice. There's something more wrong with it and I hope they fix all the problems before they continue to try and sell it. It was a bummer, but the two helping us were super sweet and tried their best to get it working. More

Completely as a kia car dealership they are a Garbage of sellers,in my case it was MARIO (cheap seller) and the "Financing Manager" Yakir Rukman. that he likes the goals of signing the documents in 10 minut sellers,in my case it was MARIO (cheap seller) and the "Financing Manager" Yakir Rukman. that he likes the goals of signing the documents in 10 minutes and without saying in each signature what was being signed, (to make it clear what was being signed) ... it just said sign here, sign here, but, no He said it was that document ... (because his goal was to finish all the documents in less than 10 minutes.On the second day I went to return the car and they REJECTED it, they could not accept it because my wife had signed that the deal was "not cooloff period" .. when by federal law any car can be returned in a period of 3 days (which I went to the second day to return it and they did not accept it) ... definitely They Are Some Dealer Garbage with the Client who goes with good faith to buy a car ... I DO NOT RECOMMEND THAT DEALER.... More

I bought a used 2018 Subaru Outback from this dealership on Sunday (August 29, 2021). This is my first time buying a car from the dealership. The transaction went okay. It took them 3 days after the transac on Sunday (August 29, 2021). This is my first time buying a car from the dealership. The transaction went okay. It took them 3 days after the transaction to send me a copy of the signed documents as well as the detailed pricing of the transaction. When I was reviewing the invoice list again, I noticed that a plan called "Appearance Protection - LUXCARE" was charged to us and is worth $1800. The salesman, Ayoub Lazaar, didn't even mention about any dealer add-on for the vehicle. The only add on that was mentioned to us is GAP Insurance when we are with the finance manager. I googled what is Luxcare and found out that it was a dealer add-on and is optional. I signed the documents assuming that all what is written is true. I trusted this dealer to not put any additional package on top of the price of the car since we did not talk about any appearance protection package when negotiating nor we agree on any add-ons for the vehicle. I also believed that the "Luxcare" product wasnt even applied to the vehicle, since their service center is closed and we bought the car almost their closing time, as well as the there are still smudge and residue of tape on the windscreen. They are not even returning my emails regarding to my concern. More

If I could leave this place 0 stars I would in a heart beat. Never been to a dealership where the customer service and communication is non existent. Once you leave the lot with the car they don’t give a beat. Never been to a dealership where the customer service and communication is non existent. Once you leave the lot with the car they don’t give a single crap about you anymore despite trying to contact them for over a month with tons of calls and no call back in return. Devon, the agent in the office, is basically impossible to get in contact with, he told my husband to give him a call once we got home to start the transfer of license plate from the old truck to the new one, my husband called him a few days later and he would always get a voice mail or “he’s not available at the moment”. My husband was getting so irritated that he had to go, not once but TWICE and we live almost an hour away from this dealership. First time He went my husband was finally able to speak to devon but he had no answers at all, all he kept saying was “it’s just takes a few days” but it had been two weeks at this point. My husband kept calling, leaving messages, and event sent Devon an email AND DID NOT GET ONE SINGLE RESPONSE. Second time he had to go we actually got a letter that his license was going to get suspended because his old truck has no insurance in it but still has the license plate. Now worried, my husband goes a second time and still left with no answers, Devon wasn’t available (as always) and Daniel, the sales agent (who was a nice person) told him that he had to wait until Monday so they could contact the “tag clerk” and that there was nothing they could do for him at the moment and they would “give him a call Monday” which we already now it’s BS since not one single one of our calls have been returned. How much I wish I would have never purchased from this dealership, and now we just wait to see if my husband’s license gets suspended or not. More

Worst experience I've ever had at a dealership. Everything was fine until we went back to get our tag. We just wanted gap insurance and the guy kept trying to squeeze in their warranty. He kept Everything was fine until we went back to get our tag. We just wanted gap insurance and the guy kept trying to squeeze in their warranty. He kept changing the terms and trying to squeeze in there warranty. He even had another guy come in and force us to get it. Me and my pregnant wife were begging to get out. Please MAKE SURE you check the final payment per month because they'll put everything you don't need in. They turned a great experience into a horrific one More