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Greenway Kia West

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.2
3,561 Reviews
Discover the Greenway Kia West Difference – Orlando’s Trusted Kia Destination At Greenway Kia West, we’re committed to delivering a better way to buy and own a vehicle. Located in the heart of Orlando, our dealership proudly offers an exceptional lineup of new Kia models and quality pre-owned vehicles—backed by transparent pricing and a customer-first approach. As a proud member of the Greenway Automotive Group, we combine the buying power of a national network with the personalized service of a local dealership. Whether you’re shopping for a fuel-efficient commuter, a family-friendly SUV, or need trusted maintenance and repairs, our expert team is here to help every step of the way. From flexible financing options to certified Kia service and genuine parts, everything we do is designed to give you peace of mind and value long after you drive off the lot. Visit us today and see why more drivers across Orlando and Central Florida choose Greenway Kia West—where your journey starts with confidence.
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3407 West Colonial Dr

Orlando, FL

32808

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Showing 3,561 reviews

September 23, 2023

When i take my car to greenway kia,I'm told to go to city kia, I've been misled thinking my car is stolen, when it was with greenway the whole time. My car is not being repaired properly. The wait is terribl More

by manuelcorine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Barroso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Gresham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Pinilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada, Jaris Dennis, Rachel Moore, Alex Patino, Ray Paz
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Sep 25, 2023 -

Greenway Kia West responded

I'm sorry to read about your experience. It's concerning that you've been feeling misled and dissatisfied with the repair process, as well as our customer service. We aim for transparency and efficiency in all we do, so I'd like to personally look into this matter further for you. Please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

Sep 25, 2023 -

manuelcorine responded

I'm still not satisfied with the repairs, as my car is still leaking oil. Also everything that's wrong with car is misleading because I've never had problems with my car until you guys install the motor. I can't drive my car for worry about the worst. There's a warranty on my car so this should be taken care of so I don't ride out the motor. If this process takes more than a day, I should be covered for rental car service as well.

September 23, 2023

Excellent customer service, Daniel was extremely kind and informative. We LOVE LOVE LOVE our new KIA! More

by cama4774
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Greenway Kia West responded

We're delighted to know that Daniel provided excellent service and helped you find a Kia you love at Greenway Kia West! Thanks for sharing your experience with us and enjoy your new ride! Safe travels!

September 23, 2023

It was a smooth transition and I’m very pleased with the progress of buying my car. Thanks guys. More

by rodrigophfl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Greenway Kia West responded

We are happy to hear from you! Thank you for choosing Greenway Kia West and for sharing about your stellar sales experience. Safe travels ahead in your new ride!

September 23, 2023

I thought with an oil change I got coolant added and air in my tires .. I was told that they do not add coolant ,I have to buy it and add my own .. my first oil change there I got a car wash , oil change , More

by richietonya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto Ahumada
Report | Print
Sep 25, 2023 -

Greenway Kia West responded

Richietonya, I'm sorry to learn about your disappointment. We aim for consistency in our services and it seems we've missed the mark during your recent visit. Let's discuss this further so that we can make things right for you. Please reach out when convenient. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 22, 2023

I had an awesome experience at my service appointment, staff was friendly an on point.. especially the manager… More

by Norise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Pinilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada, Jaris Dennis, Mark Foster, Rachel Moore
Report | Print
Sep 24, 2023 -

Greenway Kia West responded

We're so glad to know you had an awesome experience at your service appointment with us here at Greenway Kia West. Your kind words about our friendly and efficient staff are greatly appreciated!

Sep 24, 2023 -

Norise responded

I had a wonderful experience… staff was courteous, friendly, and willing to assist on demand….

Sep 24, 2023 -

Norise responded

Your welcome…

September 22, 2023

Service techs are pleasant and knowledgeable. Manager pays attention to customer service and is visible and responsive. More

by jalligood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
Report | Print
Sep 24, 2023 -

Greenway Kia West responded

We're glad to know you had a positive experience with our service techs and manager at Greenway Kia West. We always strive for top-notch customer service, so your feedback is much appreciated!

September 22, 2023

Good kind salesman. Horrible non-transparent sales system by the dealership not the salesman. Overpriced! More

by jpsat08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Javier Rodriguez, Jaris Dennis
Report | Print
Sep 25, 2023 -

Greenway Kia West responded

I am sorry to hear you were dissatisfied with the final price of the vehicle. We strive to ensure all transactions are transparent, and it is never our intention to mislead our customers. If there is anything additional you would like to discuss about your experience, please consider reaching out directly. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

Sep 25, 2023 -

jpsat08 responded

We both know that is not true. With how the format of the paperwork is setup when negotiating back and forth with the “guy behind the desk” and having the salesman be the “middleman” pretending to be on “your” team. The system is not setup for transparency, its setup to overcharge and have the dealership and lenders they partner with to win as much as possible, and we both know that. You dont “strive” you just do the job good enough to not get fired not caring how much you overprice the vehicles and the add-ons.

September 22, 2023

A very good dealership would recommend to friends at any time.Had very good experiences More

by RONALdlove920@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nas
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Sep 22, 2023 -

Greenway Kia West responded

Thank you for this 5-star rating of Greenway Kia West! We hope to assist you again down the road!

September 22, 2023

Appointment was sceduled for 9:30 AM, did not get in till 11:00. I brought car in for Recall on Trunk Latch, Latch not on Stock, I should have been informed at time of Scheduling Appointment could have postp More

by TALLSOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Josie
Report | Print
Sep 25, 2023 -

Greenway Kia West responded

I'm sorry to read about the delays and miscommunication you experienced during your appointment. We strive for efficiency and top-notch maintenance, so it's disappointing that we didn't meet those expectations this time around. I'd like to step in and ensure all of your concerns are properly addressed--please reach out when you have a moment. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 21, 2023

Both gentlemen were amazing. They really cared. Alberto and Alex listened and helped us above and beyond. More

by aj654202
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada, Jaris Dennis, Mark Foster, Rachel Moore, Alex Patino, Jhonatan Salinas
Report | Print
Sep 22, 2023 -

Greenway Kia West responded

We're so glad to know that Alberto and Alex went above and beyond for you at Greenway Kia West. Thanks for sharing your experience, we appreciate it!

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