Greenway Kia West

Always pleasant people and easy to make appointments in line for the times I need. Waiting room comfortable. They don’t try to oversell anything you don’t need. I feel very confident and comfortable with a line for the times I need. Waiting room comfortable. They don’t try to oversell anything you don’t need. I feel very confident and comfortable with any information and advice I receive from my advisor David. So glad I made my purchase here as well as my service contract. Very happy. More

Very nice people! ! It was a pleasure dealing with them. They were helpful and professional in helping us attain a car. ! It was a pleasure dealing with them. They were helpful and professional in helping us attain a car. More

Ni lo pienses en ir a este Dealer, Huye sale corriendo, ellos te destrozan tu crédito y no quieren devolver tu dinero aunque el negocio no se haya realizado, les cuento mi experiencia Fui x un vehículo po ellos te destrozan tu crédito y no quieren devolver tu dinero aunque el negocio no se haya realizado, les cuento mi experiencia Fui x un vehículo por la promoción de intercambio de vehiculo de $10000 (qué es totalmente falso) la Negociación no se realizó sin embargo no quieren devolver el dinero del Down Payment, si te piden cheques Jamás lo hagan ellos lo van a cobrar aunque no hayas comprado el vehículo, y después te toca esperar meses o demandarlos para que te devuelvan tu dinero, al momento tengo 2 meses esperando que me devuelvan mi dinero de un cheque qué cobraron y sin haber comprado el vehículo con ellos, todos los días los llamo para que me devuelvan mi dinero y siempre dicen los mismo que no está listo, SI NO QUIEREN TENER UN FUERTE DOLOR DE CABEZA HUYE DE AQUÍ NO LOS RECOMIENDO More

The service was good And the waiting room has an excellent internet that’s allowed me to work excellent internet that’s allowed me to work More

Outstanding customer service. I don’t even have the words to say. Thank you very much I don’t even have the words to say. Thank you very much More

DO NOT SHOP HERE! The managers are running a scam and stealing customers money. They are making false promises that wind up costing their customers hundreds, if not th The managers are running a scam and stealing customers money. They are making false promises that wind up costing their customers hundreds, if not thousands of dollars. We purchased a hybrid minivan from here in June 2023. During negotiations we discussed the charger cable, which they claimed the vehicle had but then they couldn’t find it. The manager on duty told us “Don’t worry about it. We will get you one.” Since we purchased the vehicle, I have called once a week asking for an eta on the charger. Today, this female manager on duty told me, “We don’t have to get you one. You need to buy it yourself,” and hung the phone up on me. She was extremely rude and unprofessional. Take your business somewhere else! DO NOT SHOP HERE UNDER ANY CIRCUMSTANCES!!!! More

Deceptive sales tactics and won’t stick to their word on advertising. Will do anything possible to get you into the dealership and then won’t honor their commitments. advertising. Will do anything possible to get you into the dealership and then won’t honor their commitments. More

Would never recommend them. Poor service from original purchase. Things added to sales receipt that we didn't want. Overcharge for tag. At least 8 unreturned/unanswred/or left o Poor service from original purchase. Things added to sales receipt that we didn't want. Overcharge for tag. At least 8 unreturned/unanswred/or left onhold calls. Waiting this week for a promised returned call from last week. I received an email to schedule a test drive of the car that was bought by us two weeks prior. More

Extremely unprofessional company. Managers seem to do whatever they can to ignore customers even after they reach out for feedback. I set up an appointment to look at a new 2023 Kia Managers seem to do whatever they can to ignore customers even after they reach out for feedback. I set up an appointment to look at a new 2023 Kia Forte Gt-line on the morning of June 19th after calling to confirm they had the vehicle less than an hour prior to arriving. We arrive and are set up with a new salesman (Maher). Told him we were looking specifically for the 2023 Kia forte Gt-line and explained we had called prior to confirm they had it. He said they indeed have the car and would bring it around. Apon first glances it seemed to check out to be a Gt-line. Maher confirmed it was a Gt-line when we first took a look at the car. After drawing up the numbers another family came in to look at the same vehicle which they only had one of. Apparently there was some mix up of the keys with the other salesman and Maher frantically went off to figure it out. He came back and said everything was handled. At the time of the test drive the vehicle had no red pin stripe. Then after we went through with signing it Maher took the car to fill up and wash. When he came back there was a red pinstripe. Which we felt was weird with how little time he had been gone. He also never brought up that it would be added to the vehicle after signing. I had stated numerous times that I wanted the Gt-line trim specifically. It was confirmed to me that the vehicle I had chosen to move forward with was a Gt-line. Then just a few days after taking the car home I notice it says GT when looking up other insurance policies. So I took it to a different dealership who confirmed the car was a GT and not the Gt-line I had asked for. Extremely disappointing after the struggle it was just to get the car. I received an email from the general manager ( Alberto Ahumada ) asking about my experience. I explained the exact situation to him. He responded that he would get back to me the next day which he never did. It’s now been 5 days of calling and sending emails with no response. Extremely unprofessional. Absolutely not a way to run a company. In conclusion I am still awaiting to hear back. I will adjust this review as needed based on the feedback the dealership provides me. More