Greenway Kia West

I was in contact with Alexandra Gomez through the internet. I filled out a credit application on line. We worked out a deal and she told me to come in and finalize. We agreed on Saturday June 1, 2013 internet. I filled out a credit application on line. We worked out a deal and she told me to come in and finalize. We agreed on Saturday June 1, 2013 at 5:00 pm. Upon arrival, Alexandra and I went over the deal. She informed me my interest rate might be higher than anticipated. I was fine with that. I signed her paperwork, for which she did not give me copies,. And she took my down payment. She said she was going to get my car ready and to have a seat and someone from finance would finalize the deal. I specifically asked if I had been approved and if everything was okay. I asked her that repeatedly. She said yes, it was my car. I sat down and David Andrews introduced himself and told me he was finalizing the paperwork and for me to wait. Two hours later, Mr. Andrews came to the table and informed me that the computer system was down and he could not print out the paperwork. He said if I would come back Monday (June 3, 2013) in the afternoon he would have the paperwork printed and all I would have to do is sign. He informed me they were giving me the keys and I could go home and start enjoying my car. I asked if everything went through. That I did not want to take the car if it had not been approved. He said the only problem was I would have the higher interest rate. I said that was fine. I asked him again if everything was final. He said all I had to do was sign the paperwork, it was my car. We agreed I would come back Monday at 5:00 pm. This all took a total of 3 hours. Plus an hour there and back because I live 45 minutes away. I did not hear anything after that. When I arrived at the dealership on Monday, I informed the front I was waiting for Mr. Andrews. I waited about an hour. He came out to the table and informed me there was a problem. I asked how could there be a problem when the deal was finalized on Saturday and I was told all that I had to do was sign the final papers. He said he assumed everything was going to be okay but he was having a hard time financing me. I asked him why he told me it was all okay and had me take the car. I told him all of my family, friends, neighbors and coworkers all thought I had a new car because he had told me I did and that everything was okay. I asked if he knew how embarrassing it was going to be for me to have to tell everyone that I didn't. I once again asked him why he told me I was approved and let me take the car. He said it had seemed like everything was okay. I told him he shouldn't have assumed anything, it was poor business practice. I asked how I was supposed to get home because no one called and told me there was a problem. He said to take the car home because he was still working on it and he was going to get me approved. I had to put my significant other on the loan to try to get it approved. The next day, I had to continuously call him for updates. He did not get in touch with me. Then in the morning of Thursday June 6, 2013, a Sales manager called me. I was in a meeting and did not get his name. I excused myself from the meeting and he informed me that they could not get me financed and needed to make an appointment for me to return the car. I asked why I was put into a car if I was not approved. He said they could get me approved but I would have to pay $2000 more down. I told him I could not do that. And asked why I had to pay more down. He said the bank was going to charge the dealer $3400 fee and the dealership would not eat that. I stated to him the since Mr. Andrews misrepresented the dealership and the loan that the dealership should have to eat the $3400. It was not my fault and I should not have to be embarrassed and humiliated because of their mix up. I have talked with the Assistant General Manager of Orlando KIA West. I also spoke with John at the corporate office who told me this happens all the time and all he can do is report it to the district manager. I have talked to the finance director Roberto of Orlando KIA West. He is still working on a deal. At this time I asked for a refund of my down payment and have returned my car. I had already made 3 trips to Orlando and did not want to have to return if the deal did not go through. I never heard back from them. None of this was my fault. The dealership misrepresented itself and I am the one paying the consequences. More

Awesome; Awesome; awesome. From the time we bought our first Kia (years ago) to our most recent purchase today with sale by Gemoi. God Bless first Kia (years ago) to our most recent purchase today with sale by Gemoi. God Bless More

Amazing guys amazing car make sure u see gemoi if u have any questions on cars david was amazing at getting me approved even w diffcult credit score thank u any questions on cars david was amazing at getting me approved even w diffcult credit score thank u More

Best and wonderful sales person in the world he went over and beyond to help me get my wonderful car I highly recommend him as a dealer to your service you will be pleased. over and beyond to help me get my wonderful car I highly recommend him as a dealer to your service you will be pleased. More

Rick Gerhardt was excellent! My positive experience at Orlando Kia West can be owed to Rick. Not at any point did I feel like he was being pushy or putting me in any uncomfortable position. He was more th Orlando Kia West can be owed to Rick. Not at any point did I feel like he was being pushy or putting me in any uncomfortable position. He was more than willing to work with me on my needs and definitely listened to me as a customer. What was very impressive as well was his knowledge about the car that I was interested in and ultimately purchased. All the added features that he was able to explain to me and show me definitely influenced my decision to make a purchase that day. More

I was very happy of the service I got on Sunday and I ended up purchasing a 2013 Kia Soul. Thanks Roberto for all your help. ended up purchasing a 2013 Kia Soul. Thanks Roberto for all your help. More

I never thought purchasing a new car could be so pleasent and fun. Miss. Patricia Miller was very approachable and understanding, I felt very comfortable explaining to her the type of car I was in need of a and fun. Miss. Patricia Miller was very approachable and understanding, I felt very comfortable explaining to her the type of car I was in need of and she was so patient in guiding me throuth the process an explaining all the features and benefits Kia cars have to offer. I was there with my family and we were all made to feel so comfortable and had such a great time that before we knew it, it was sadley time to leave. More

Second time coming to this place, and I must say if you want a car, this is the place to be. Friendly, considerate, and fast service. When it is time to get another new car, I will be coming back. A clien want a car, this is the place to be. Friendly, considerate, and fast service. When it is time to get another new car, I will be coming back. A client for life over here. More

I went to this dealership to look at a car that I had seen driving by. Before that, I visited different dealerships and had horrible experiences. I am a blonde female and usually get treated horribly whe seen driving by. Before that, I visited different dealerships and had horrible experiences. I am a blonde female and usually get treated horribly when walking into a dealership. I had already walked out of these other dealerships due to horrible service. I have to say that I was dreading going to one more dealership and boy was I pleasantly surprised. I spoke with Rabii Chatoui by email and phone before ever entering the dealership. I was straight forward about my dislike of dealerships and how I had been treated. He was very friendly and listened to my concerns and questions. When I arrived, Rabii was waiting for me and took my right out to see the car, which he had drove up to the front of the building. We test drove it and he answered all of my questions. I spent almost two hours in the car with Rabii who was amazingly helpful. After learning everything about the car, Rabii and I started talking price. I was trading my car and had been given poor trade-in values at other dealerships. Not only did they negotiate fairly with me on the trade-in but they also looked to find other savings measures like rebates. The deal they offered me was not only fair, it was above average (can’t always ask for more ;) ). The financing went smoothly and the car was mine. I could not get over just how nice everyone was! I've have had a couple of questions/minor doubts since that time and as soon as I call Rabii, they've been handled immediately. They are truly wonderful to work with and I would recommend that everyone skip going to the Mega Huge dealerships who lack customer service and go see Rabii Chatoui at Orlando Kia West. He is the best!! This have been the absolute best experience that I have ever had in buying a car. I am a customer for life!! Thank you to Rabii and Alberto for making me feel like I was valued and appreciated!!! More

05-31-13 We stopped in to see if someone could help us 05-31-13 We stopped in to see if someone could help us sinc my phone to the bluetooth feature in our Kia Sportage. At first we did not have my phone 05-31-13 We stopped in to see if someone could help us sinc my phone to the bluetooth feature in our Kia Sportage. At first we did not have my phone because we came to Kia dealer from working out at the YMCA. My phone and holder had fallen off as I was using the bike there. Stan offered to stop by our house on Sunday after work to set the phone up. After we went back to the YMCA and found the phone we went back to the Kia dealer. Stan set it up in just a few minutes. Thanks much to Stan. Louis Bentivegna More