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Greenway Kia West - Service Center

Orlando, FL

4.2
1,692 Reviews

1,692 Reviews of Greenway Kia West - Service Center

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November 16, 2024

This service center did not have good communication method with customer i while my vehicle was in service More

by rjsekf
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
Nov 17, 2024 -

Greenway Kia West responded

Thank you for sharing your feedback. We apologize for not meeting your expectations. Please reach out to us directly so we can address your concerns and find a solution.

November 15, 2024

I brought my new vehicle in for its first oil change and service with less than 5000 miles. The oil change went fine, and I was told there were no issues with my vehicle. Three days later the oil and chec More

by alec_n
Recommend Dealer
No
Employees Worked With
N/A
Nov 16, 2024 -

Greenway Kia West responded

We apologize for any inconvenience you experienced. We would appreciate the opportunity to discuss this one-on-one so we can try to resolve this. Please contact us directly and we will do our best to address the issue.

November 15, 2024

Fui a hacer servicio a mi carro y el Sr frank me atendió excelente y en tiempo récord súper rápido excelente servicio estoy muy feliz !! More

by jeyderbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Nov 18, 2024 -

Greenway Kia West responded

Nos alegra saber que Frank le brindó un servicio excelente y rápido en Greenway Kia West. Gracias por compartir su experiencia positiva con nosotros!

November 15, 2024

The service was good no complaints my car was done at the estimated time. They said it would be done. More

by JANICE.OWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Greenway Kia West responded

Janice, we're glad to hear that your service experience at Greenway Kia West met your expectations and was completed on time. Thanks for sharing!

November 14, 2024

Turned my key fob with a padlock key and a small medallion attached. When vehicle returned did not notice these 2 articles not attached. When asked they seemed more interested in them leaving a cust More

by polo069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony service
Nov 14, 2024 -

Greenway Kia West responded

We apologize for any inconvenience you experienced. We would appreciate the opportunity to discuss this one-on-one so we can try to resolve this. Please contact us directly, and we will do our best to address the issue.

November 14, 2024

Appointment was to have chrome siding fixed. I arrived thinking we were good to be fixed. They didn’t have the piece (would’ve been nice to know beforehand) and said they would contact me when i More

by Regan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Nov 15, 2024 -

Greenway Kia West responded

Regan, thank you for telling us about this. We are very sorry to hear that you had a negative experience. Please contact us directly, and we’ll work together to resolve the matter.

November 14, 2024

I took my car for the 30k miles service. Frank, the service advisor was great, very friendly and professional. Service is a bit overpriced though. More

by Rafael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Nov 14, 2024 -

Greenway Kia West responded

Rafael, thanks for sharing your feedback! We're glad to hear Frank provided friendly and professional service at Greenway Kia West. We appreciate your input on pricing and will take it into consideration. Safe driving ahead!

November 14, 2024

The only thing was bad about my last service was that I did not get a call to pick up my car and my car was already ready probably for a few hours, and it was only one representative service clerk there wh More

by lashagavin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Nov 14, 2024 -

Greenway Kia West responded

Thank you for sharing your feedback. We apologize for not meeting your expectations. Please reach out to us directly so we can address your concerns and find a solution.

November 13, 2024

Very good friends manager good good place escelent servise good atención I lake profesional people More

by martin.jairo272751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anas Lazaar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Pinilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maher Mehjazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrissie Paul, Ray Paz, Jhonatan Salinas, Franco Salinas, Kirpal Jimenez
Nov 14, 2024 -

Greenway Kia West responded

Martin, thanks for the awesome review of Greenway Kia West!

November 13, 2024

My vehicle was towed to dealer who accepted vehicle and because diagnostics immediately. Communication was great and vehicle was completed before the end of day. More

by Lisa Blake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony, service
Nov 14, 2024 -

Greenway Kia West responded

Lisa, we're delighted to hear that our team at Greenway Kia West provided prompt service and kept you well-informed throughout the process. Thank you for sharing your experience!

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