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Greenway Kia West - Service Center

Orlando, FL

4.2
1,824 Reviews

1,824 Reviews of Greenway Kia West - Service Center

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September 03, 2024

once dealing with the right person, everything was handled accordingly and my car was handled in a timely manner More

by JACYLEROUGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
julio
Sep 03, 2024 -

Greenway Kia West responded

JacyleRouge, we're glad to hear that everything was handled smoothly once you connected with the right person at Greenway Kia West. Thanks for sharing your experience!

September 02, 2024

We have always had great experiences at Greenway Kia West. Staff in service is great, and always set the proper expectations when going to have maintenance done on my vehicle. More

by Mikeyamanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Sep 03, 2024 -

Greenway Kia West responded

Mikey, we're delighted to hear that our service team at Greenway Kia West consistently meets your expectations. Thanks for sharing your positive experiences with us!

September 02, 2024

Jessica and the entire team was wonderful. They all worked on my vehicle as quickly as possible. Thank you for the great customer services. I hope you have a wonderful day. More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anas Lazaar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nada Ammor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Athena Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Rodriguez, Jhonatan Salinas, Franco Salinas
Sep 03, 2024 -

Greenway Kia West responded

Thank you for the kind words! We're glad Jessica and the Greenway Kia West team provided great service and worked efficiently on your vehicle. Have a wonderful day as well!

September 01, 2024

The work was done to perfection and as quickly as possible and all the staff were very friendly, thank you Kia for the support. More

by Shawky Mettawaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 03, 2024 -

Greenway Kia West responded

We're delighted to hear you had a great experience with our team at Greenway Kia West. Thanks for the kind words and support!

September 01, 2024

Had an appointment and still needed to wait 4hrs for an oil change. Once completed, I wasn't alerted and needed to continuously follow up with the tech. When I arrived to pay the only two front office work More

by Mig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
why are the techs or service center associates not listed? , Chrissie Paul
Sep 03, 2024 -

Greenway Kia West responded

Thank you for sharing your experience. We apologize for the long wait and lack of communication during your visit, as well as any inconvenience caused by changes to your vehicle's settings. This is not the level of service we strive to provide, and we'll address these issues with our team immediately. If you'd like to discuss this further or have any other concerns, please reach out to me. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 01, 2024

Horrible attitude and service from director manager and staff they never find out what my car had still same noise and they did not care horrible service !!!!!!! More

by LITTLERICAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Foster
Sep 03, 2024 -

Greenway Kia West responded

We apologize for the negative experience you had with our team. It's concerning to hear about the unresolved issue and poor service, as we strive to provide attentive care for all our customers. Please reach out so we can address this matter directly and find a solution. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 01, 2024

They were great and very polite. Service was quick. Overall it went very well Thanks More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Greenway Kia West responded

Tina, it was our pleasure to assist you. Thank you from all of us here at Greenway Kia West!

September 01, 2024

Don't have good costume service at all unhelpful an unreliable hated my experience with this company More

by latorrickwoodselaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica was the worst employee I've ever interacted with
Sep 03, 2024 -

Greenway Kia West responded

I would like to understand what happened during your visit to make sure we provide customers with a five-star experience going forward. If you are willing to discuss the details, I would like to speak with you. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

August 31, 2024

Jesse was my service rep. Very courteous and helpful. Did his best to have my car done quickly. More

by winztnwolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse in service
Sep 03, 2024 -

Greenway Kia West responded

Thank you for sharing your five-star experience at Greenway Kia West! We are glad that Jesse was helpful and courteous.

August 31, 2024

Service was done in a timely manner and the advisor Elizabeth was awesome to work with! More

by nashalimarie03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Frye
Sep 03, 2024 -

Greenway Kia West responded

We are so happy that Elizabeth and Greenway Kia West team delivered an excellent experience. Thank you, Nashali!

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