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Greenway Kia West - Service Center

Orlando, FL

4.2
1,786 Reviews

1,787 Reviews of Greenway Kia West - Service Center

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July 19, 2024

I was quickly greeted and checked in. Timing for service completion was spot on. I prefer Kia service my Kia Soul as they know all the specs. More

by CRAIGBYKDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Tony in Auto Service
Jul 22, 2024 -

Greenway Kia West responded

Thank you for sharing your positive experience with Greenway Kia West! We're glad to hear our team provided timely service and met your expectations. We appreciate your trust in us to take care of your Kia Soul!

July 19, 2024

Great service Jessica was extremely helpful and insightful. Mechanics was able to diagnose the issue quickly. Great customer service More

by jechevarria719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Jul 22, 2024 -

Greenway Kia West responded

We're delighted to hear that Jessica and our mechanics provided excellent service at Greenway Kia West. Thanks for sharing your positive experience!

July 19, 2024

Service advisor Elizabeth was awesome and helped me keep costs at a minimum to get my Sorento’s issues resolved! Garrett the courtesy shuttle driver was delightful and gave me a safe ride home while the ser More

by lea.reynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth, Garrett and Marty
Jul 22, 2024 -

Greenway Kia West responded

Lea, thanks for sharing your experience! We're glad Elizabeth and Marty provided great service at Greenway Kia West. We appreciate your patience with the repairs and look forward to seeing you again soon!

July 19, 2024

Very happy with With Help and Support provided at the Kia! Julio is wonderful and excellent with communication and working with me! This Kia store has always been efficient and friendly. I am so grateful More

by Globalkath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Jul 22, 2024 -

Greenway Kia West responded

We're delighted to hear that Julio and the Greenway Kia West team provided excellent support and communication. Thank you for your kind words, we're grateful for your continued trust in us!

July 19, 2024

Tony was very nice. He followed through with keeping me updated on the status of my repairs. More

by Leankl.63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in service dept
Jul 23, 2024 -

Greenway Kia West responded

We are glad to hear that Tony provided top-notch communication throughout your vehicle repair. Thanks for choosing Greenway Kia West!

July 19, 2024

He was very calm, respectful, and polite. Everything was handled in a timely manner the day of service. More

by Wlucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Foster
Jul 22, 2024 -

Greenway Kia West responded

Thank you for sharing your experience! We're glad to hear that our team at Greenway Kia West provided calm, respectful, and timely service. We appreciate your feedback!

July 05, 2024

Not bad service but it took 4 hrs to clear some software recall all because it took more than an hour to get someone to drive my vehicle from across the street back to the service area. More

by marine21111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Jul 10, 2024 -

Greenway Kia West responded

Thank you for your feedback. We apologize for the delay and appreciate your patience during the software recall process at Greenway Kia West. We'll work on improving our efficiency to serve you better next time!

July 05, 2024

Kia on west colonial the service center is the best same day appointment and fast reliable service More

by lgolding03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Torres
Jul 08, 2024 -

Greenway Kia West responded

Thanks for your positive feedback! We appreciate your support here at Greenway Kia West.

July 04, 2024

I left my car with Greenway Kia West to have a recall addressed. However, one of the technicians broke off my handle to enter the car which led to a long discussion if they would take responsibility. An More

by Abermanana
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Jul 10, 2024 -

Greenway Kia West responded

Abermanana, I'm sorry to hear about your experience. This is not the level of service we strive for and I apologize for any inconvenience caused. Please reach out so we can address this issue promptly. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

July 04, 2024

Greenway Kia West did a very good job with my last car service. The service did not take long at all. Liz made sure i was taken well care of! More

by jpoindexter0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz
Jul 05, 2024 -

Greenway Kia West responded

We're delighted to hear that Liz and the team at Greenway Kia West provided you with efficient service. Thanks for sharing your positive experience!

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