Greenway Kia of Hickory Hollow

We bought our first Kia in 2008 and had an excellent experience with this purchase. We have always brought our Rondo to Kia to have it serviced and the service department is the best and friendliest we experience with this purchase. We have always brought our Rondo to Kia to have it serviced and the service department is the best and friendliest we have ever dealt with. Jonathan is very good and the rest of the staff also. In fact, he is one of the reasons we came back to see about the buy-back deal sent to us in the mail. The sales person, Michael Thompson, was very helpful in answering our questions and he and Kramer worked hard with us to get the figures right and "make it happen". Universal Kia in Hickory Hollow is one of the BEST in our opinion! We love our new Kia Soul and our favorite commercial is the one with the hamsters riding in the Soul and keeping time with the music!! THANKS again guys you are the BEST!! More

Jason was very professional, courteous, knowledgeable, and friendly. Definitely will recommend him and the dealership. This is our second car and we are very pleased with our service. and friendly. Definitely will recommend him and the dealership. This is our second car and we are very pleased with our service. More

Jonathan is a hoot! I always love coming in because he makes even getting an oil change much more enjoyable. What could have been a very mediocre experience ended up being a fun visit! makes even getting an oil change much more enjoyable. What could have been a very mediocre experience ended up being a fun visit! More

I would recommend this dealership to all my family and friends. Jay and Jason worked hard to get me my 2014 Sorento. Thanks Jason and Jay. friends. Jay and Jason worked hard to get me my 2014 Sorento. Thanks Jason and Jay. More

My husband always takes our car in to be serviced, but, he had open heart surgery, so I his wife had to take it this time. I can see why my husband doesn't mind, when it see time to take the car for servi he had open heart surgery, so I his wife had to take it this time. I can see why my husband doesn't mind, when it see time to take the car for servicing. Everyone is so nice, polite, and efficient. The waiting area is nice & clean, & I noticed everyone was enjoying watching the news. Thank You for the good service!! Neoma Risley More

Car shopping is not my favorite activity but I left home with the idea of what I wanted. Tim showed us both used and newer models of cars explaining the pros and cons of each. It helped us make the right d with the idea of what I wanted. Tim showed us both used and newer models of cars explaining the pros and cons of each. It helped us make the right decision. So we didn't just buy one we bought TWO!!! This was a great experience. I appreciate everything Tim and your Kia dealer. Thanks More

I enjoyed my experience with purchasing my new Kia Optima. My sales person (Jay Stewart) was very friendly and very determined to not let me leave with purchasing the car I wanted at a price that I w Optima. My sales person (Jay Stewart) was very friendly and very determined to not let me leave with purchasing the car I wanted at a price that I was comfortable with. I would recommend the Hickory Hollow Kia dealership to my friends and family. More

This is in response to the comment left by unknown0325. I have a Kia Borrego that was purchased at, and also gets all of her check ups done at the Hickory Hollow location. I was in the store on Thursday I have a Kia Borrego that was purchased at, and also gets all of her check ups done at the Hickory Hollow location. I was in the store on Thursday when a very rude couple came into the store and were demanding that they have something fixed under warranty. I overheard most of the conversation but due to the language of both the man in the overalls and his rude wife, I left the area to go and wait in the waiting room. However I still heard the argument. In the service guys defense, they never made any rude comments- even though they were being told, with very inappropriate language, how to do their jobs. Every time I have ever been to this store I have been treated with the utmost respect and never would have expected to see and hear such rudeness from fellow Kia owners. The gentlemen in service showed restraint and for that I commend them. I am in a customer service position as well, and it baffles me as to why some people will storm into a place of business looking for a fight- especially when they knew they were in the wrong… I recommend this store to anyone needing service or warranty work on a Kia…. Thanks guys…. You rock… More

I would recommend this dealership to anyone who's new or I would recommend this dealership to anyone who's new or currently lives in the Middle Tennessee area. The Sales experience was easiest and most ple I would recommend this dealership to anyone who's new or currently lives in the Middle Tennessee area. The Sales experience was easiest and most pleasant experience I have had . Jeff is a class act! The moment I bought the car, to each time I need the oil changed, tires rotated etc. It is handled with a smile, friendliness and the up-most professionalism! I am constantly getting coupons in the mail so it never feels like " The Service Staff “ is looking for a problem or my wallet Jonathan always ask about myself and family he makes me laugh every time I am there. They always ask if I'd like to wait in the "Lounge" and checks on me twice each time to ask "If I am comfortable or need something?" It’s fast and friendly! If there is any problem with my car, which is seldom ,"Except for nails in the road" Jonathon says “Bring it by and we'll fix you up!” If I was Ed Mcmahon they would get "4 stars". I couldn't not be happier with the employees that work at Carnival Kia in Hickory Hollow. More

Horrible by far the WORST experience i have ever had in service! This man was very rude to me and my husband also making rude comments about my husbands Chevy truck we came in for my sorento not his truck, service! This man was very rude to me and my husband also making rude comments about my husbands Chevy truck we came in for my sorento not his truck, also they did not want to deal with the problem at hand and we had overheard them talking saying they wanted to call the cops and lie and say we threatened there life?! so they would escort us out so they wouldn't have to deal with the problem at hand?!!!! what kind of business do you run here!!! I'm NEVER coming back for service or to buy a car here and I WILL NEVER let anyone I know buy or get there car serviced here! so disappointing and very rude! I am VERY offended of what they had said about the police and threatening there life?! What a bunch of xxxxxxxxx! I'm sorry but this was very uncalled for! More